Planet Fitness in Murray, UT offers a spacious and clean environment for all fitness levels. The gym is well-known for its friendly staff and a non-judgmental atmosphere. Members appreciate the cardio equipment, massage chairs, and clean locker rooms. However, the gym faces criticism for its lack of free weights and poor customer service. Some members have also experienced billing issues and theft concerns. Despite these drawbacks, it remains a popular and affordable choice for many.
Pros:
- Open 24 hours on weekdays.
- Friendly and welcoming staff.
- Clean gym and locker rooms.
- Affordable membership fees.
- Spacious layout with plenty of equipment.
- Non-judgmental atmosphere.
- Good selection of cardio machines.
- Hydro massage and tanning available with Black Card.
- No long waiting time for equipment.
- Energy-efficient facilities with large fans.
Cons:
- Lack of free weights and squat racks.
- Frequent billing issues.
- Poor customer service at times.
Location / Contact
- Address: 6022 S State St, Murray, UT 84107, United States
- Phone:+1 801-948-9870
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 110 reviews.
The address is: 6022 S State St, Murray, UT 84107, United States .
The contact number is +1 801-948-9870
This service is listed under Gym .
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Connie Day
3 years ago
I went with a friend for free. I loved all the machines that they had. We went at the best time. There wasn't a lot of people. We are just starting to get in shape. I really enjoyed myself. I will recommend them to all my friends.
Lunaa_ Tiikk
3 years ago
First gym I've been at and I love the place. It's comfortable and lots of different equipment etc. Bathrooms & locker room are pretty clean. Don't feel intimidated YOU GOT THIS! 💪😁 …
Alyssa Hall
3 years ago
I tried to cancel my membership and so I called them and talked to their manager. He ended up refunding me for only 2 months out of the past 6 that I have been charged when I called back in January to have it canceled. I called a couple weeks ago and the manager told me he would refund me me for 3 months - which he only refunded 2. And then get this.. I was charged for both months of june and july. So technically I didnt get refunded or my membership cancelled like they told me. I called today and they said they would call me back later. These people are dishonest, have poor customer service skills and clearly lack integrity. I'm glad I switched to vasa!
Vanessa Shirley
3 years ago
I love being able to work out at this location. Staff are all really nice. It doesn't smell like a gym either; because they keep things so clean.
Just Me
3 years ago
Nice place. But the woman that go there act like there trying to meet men instead of actually working out not keeping there eyes focused on them selves instead of a protential one nighter with a man. It's becoming like vasa. Same thing there too. 24hr was way better and the people that went there didnt act like that. I respect places that men and woman and there to do what there actually paying for. Not to meet and greet
Tonna
3 years ago
I can't say enough about this place! It's always super clean. The staff is always so friendly. The equipment is in great working condition. I've been coming here for years and I always feel comfortable and happy here!
Eyal Gil ad
3 years ago
Not very hospitable brance! We cane from another state to work out in this brance the crew person didn't know what to do with us, was very rude and asked us to wait for his boss for more than an hour. This is not the way to treat your guests!. The staff members should know how to help the guests not just to check them in. We went to a different branch and they were very nice and we did a very good workout!.
Marien Martin
3 years ago
I had the worst experience in this place. I paid for my membership and on my second day, someone cut the lock on my locker and stole my entire purse: wallet, ID, credit cards, house keys, etc. The staff didn't help me at all. I called the police and again the staff were like they don't care. The thief took almost $ 2000 from my cards. I needed to cancel the subscription, for obvious reasons, and they made me go there again to sign an stupid paperwork. For real??Seriously, I really regret the decision to go to this Planet Fitness.
Bruce Serrano
3 years ago
I’ve joined this location for a month now. I switched from 24-hr fitness. Planet fitness is worth the switch. I pay 1/3 of what I paid at 24 hr fitness. This location is clean and has a friendly staff. It’s never crowded and they maintain their equipment. Clean restrooms.
Sheena Vick
3 years ago
The gym itself is fine. Standard equipment and all. But my last two interactions with staff have been disappointing to say the least. First- I approached the front desk and told the gal I’d like to sign up for the next class taking place, and said I was new to the gym so I didn’t know how to properly sign up in advance. She had no idea what the class even was and then told me to walk around and find the trainer. So again I told her I’m new to the gym and would have no idea what the trainer looks like. The next time I showed up for a class I’m told that the trainer isn’t working because he was needed at his other job. She says he might be back tomorrow, he might not. I shook my head and headed to the treadmills. Then, as I am ON the treadmill, another employee approached me asked if she could clean the machine that I am about to use. So bizarre. I asked to speak to a manager about these weird interactions and was met with an indifferent blank stare.So again, the gym is fine. But customer service here blows.