Planet Fitness in Southfield, MI, situated in Southfield Plaza, offers a welcoming environment with abundant equipment and extensive membership perks like tanning and massage chairs. Their app enhances contactless access, provides workout plans, and equipment demos. The gym maintains high cleanliness standards and has a friendly staff, fostering a comfortable workout experience. However, several reviews mention issues with the gym's operational hours, unexpected fees, and some inadequacies in staff training and responsiveness.
Opening hours are extensive, though some find the inconsistency with advertised 24-hour access problematic. Consider these experiences when deciding if Planet Fitness meets your fitness needs.
Pros:
- Lots of equipment available.
- High cleanliness standards.
- Friendly and helpful staff.
- Contactless admittance via app.
- Various membership perks like tanning and massage chairs.
- App offers workouts and equipment demos.
- TVs and music for a better experience.
- Well-maintained equipment.
- Convenient location.
- Welcoming and inclusive atmosphere.
Cons:
- Inconsistent 24-hour access.
- Some staff need better training.
- Unexpected annual fees.
Location / Contact
- Address: 29816 Southfield Rd, Southfield, MI 48076, United States
- Phone:+1 248-327-6131
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 110 reviews.
The address is: 29816 Southfield Rd, Southfield, MI 48076, United States .
The contact number is +1 248-327-6131
This service is listed under Gym .
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Chichi Brown
2 years ago
When this gym first opened it was new an cleaned an I just loved it! Everyone was super nice. Now since Covid hit this place has gone down the floors need to be mopped, in the rooms with tanning beds dirty beyond belief. People weren’t cleaning machines when they were done before but now it’s worst! No mask if you say you have been vaccinated, how do you really know? You ask for proof, but that’s ok because your support to believe in people! The young guys behind the desk need more people skills when people walk in greet them an pay attention put the phones downs an lesson when a quest tells you what they want. The one young man is truly trying an working hard but needs to be trained a little more. I’m thinking of changing gyms if they don’t get it together soon! Great location but I will drive to oak park soon to feel safe an clean!
Diya Blanchard
2 years ago
The staff was very Nice, the facility was clean......LOVED the massage room But, the machines were hard for me to operate even on the lowest 😞 settings. When I called Josh told me a personal trainer comes with the black card member But, after signing up on the same day we spoke, I was told there wasn't one available at this location...that was very disappointing 😕 😔 it's one of the reasons I signed up 4 their membership!
Kaitie Sullivan
3 years ago
I really enjoy the staff here! Super great and helpful!
Marcus Cobb
3 years ago
30 minute circuit is no joke if you do it right!
Deanna Davis
3 years ago
Clean and never crowded but they never have a personal trainer staffed for classes
jennregg1
3 years ago
Awesome. Well maintained courteous staff. Great exercise equipment.
Jay Tee
3 years ago
My preferred location. Gym is nice size and bathroom is always clean
Adrienne Alexander
3 years ago
It has definitely improved over the last few months. Much cleaner and the staff is more engaged.
Patricia Boykins
3 years ago
I canceled my membership month's ago I was charged $ 5.21 after my canceled membership called and ask for a refund was told no by a lady named lisa she told me I could call back and ask for the manager what a waste of time please check your credit card and bank statements will be calling my bank to get my money back O by the way lisa wa very unprofessional
Sandra Pereira
3 years ago
I only come to this location when I leave work earlier but is much nicer and cleaner than the one in Troy. Staff is nice , gym is never super busy.