Planet Fitness

Back in January 2021:I have been a member at Planet Fitness for about 1 year. At the start of the Covid-19 Pandemic, face mask mandate, I received a medical exemption from wearing a face covering when I discovered I had difficulty breathing and developed migraines even from minimal use. Planet Fitness was at first accepting of this, until after reopening from the second shutdown of Washington State. They told me that they now have no medical acceptions and I will have to wear a face mask even while exercising. On top of this ridiculous request, I was talked down to and treated rudely after explaining how this was physically impossible for me. I warned them that I could not be denied service based on a medical reason and especially when I am actively paying for membership to enter. I was still denied and told it was company policy based on the Washington mandate. I later of course found that medical exemptions do need to be accepted and I even contacted a lawyer about this. I later decided not to pursue legal action. I do not know the owners intentions and understand at this time everyone is just trying to stay in business. I have other things to do and better gyms that I can be a part of and so that is the route I have gone.Wish I could remember the name of the blond lady associate. She has been especially rude to me and my wife numerous times and I can see she’s been mentioned by others here. Get off your high horse lady, you don’t rule over anybody.

Planet Fitness isn't for me.When signing up for a membership, the staff member facilitating the process was very little help. My questions were answered with clearly rehearsed, pat responses that ultimately did nothing to clarify the issue at hand. For example, "Why do you say you need both my debit card AND a credit card on file?". The response was suggesting that in having both, somehow my finances were less susceptible to fraudulent intrusion... an idea that seemed (and continues to seem) counterintuitive almost to the point of absurdity.They obviously want both on file so in case one form of payment fails, they can use the other to guarantee that their monthly fees (and other costs) are collected. I wouldn't call the practice unethical in itself, but refusing to answer the question truthfully painted the entire process with the color of potential dishonesty and put me in a defensive state of mind.The gym seemed overcrowded not with exercise enthusiasts, but with rows of workout machines. I personally enjoy using a variety of equipment, however when confronted with more options than a Phoenix flea market (they have an uncountable number of useless, worthless and even confusing items that not even the most frivolous and wealthiest connoisseur would ever consider purchasing - the comparison is appropriate), I tend to feel a little bit claustrophobic and the natural urge to escape kicks in... negating the whole point of going to the gym in the first place.This negative aspect may have been lessened with the right guide to show me around the place and introduce me to some of the more novel pieces of equipment, but no offer was ever put forward.I decided not to complete the enrollment process and found a gym more suited to my own goals elsewhere.

Clean facility and friendly staff. A few pieces of equipment are not in service (the standing kickback and lying hamstring curl that I saw) but they are working to get them repaired and have replaced pads on several machines.

I started my “work out” with a water massage, which is just one of the amazing perks of being a Planet Fitness black card member. I love it here!

Favorite gym ever! The trainer Ali was so kind and helpful with setting up a solid plan for beginners who want to build muscle. Will continue going and recommending to others!

Nice gym I stopped into while traveling. Not too busy, plenty of equipment and the gym was clean. Staff was friendly and helpful. Thanks!

I love that there is a gym that is inexpensive but still clean, accessible and friendly. Thank you for taking the judgement out of the gym experience!Edited because they are not enforcing the mask mandate at all. Even the associate at the desk had her mask under her nose.

I joined in January of 2018. The price is wonderful, the staff are friendly. I love that I can work out, tan and use the massage chairs for under $25 per month.

Very frustrating!! One of the worst Planets I've worked out at!! Several broken down equipment that just remain tagged Temporarily out of order and remain unfixed!! Have filled out complaint card and no response or movement forward!!

The late night maintenance employee is weird. He always has his girlfriend there, gropes on her, etc.... tonight she was giving him a massage in the front of the gym, in front of everyone. I've also witnessed them go into the female locker room together for a long period of time at about 2 am. It's just weird. You would think you wouldn't display such intense and obvious PDA in your place of employment...lol.