Gold's Gym

I am now standing outside the gym. It should have opened 30 minutes ago. There are several people here waiting for the doors to open. I have experienced this many times with this gym. It happens with regularity, and always on the weekend. People get tired of waiting and leave one by one I will leave if the doors don't open in the next couple of minutes. This is an outrage and there is absolutely no excuse for such a pattern to exist!I posted the following awhile back. I saw temporary improvement after that, but it didn't last...I have no complaint regarding the equipment (there is a lot, and a wide variety) or the staff. The music is always too loud and pounding, pounding, POUNDING... I don't like to have my nerves rattled when I work out. Loud, raucous music does not energize me, but rather it drains me--and quickly. I do have complaints regarding the maintenance and cleanliness of the showers. There are only two showers with a shower head that pivots, as it's supposed to. The others are immovable, due to calcium deposits, and none of the showers flow properly for the same reason. They thread terribly. I also find that the showers are not properly cleaned. I have been in there first thing after the gym opens, when the showers have not been used yet (they are all dry), and it is obvious that they have had no attention since the previous day. I have found hairs clinging to the walls and curtains. I have often seen the exact same hairs in the exact same places for days on end. I have found wads of hair in the drain. I find hair elastics over the faucet control that remain there for days. I have found bras and other garments hanging over shower curtain rods. I often find used Band Aids by the soap dispensers that also remain for days. I once found a used, rolled up panty liner (that's really too disgusting!) and, again, days passed before it was removed. All of this indicates that the showers are not being properly cleaned and maintained, which is very disturbing. The location is most convenient for me and I haven't tried other gyms, but I keep thinking about canceling my membership, because I consider hygiene to be extremely important--especially now! I also do not appreciate that the mask mandate is not being enforced since it was reinstated, as it originally was. I definitely need to see improvements in this area, as it's really unacceptable.

Great gym, I call it home. It needs a serious revamping, and they are actually working on that.I love it in there and I feel comfortable to workout. Everyone is fine and no one bothers anyone. Cleanness is right, machines are a tad old but you can still work with them.

HelloI have been a member at the Golds Gym In Thousand Oaks for the past 6 years and recently everytime I go there the volume of the music is so loud that it makes for a very stressful workout. Not only is the music loud, but there is no variety of the selection of the music. The other day I overheard a group of older gentleman complaining that the music is to loud and that they have complained countless times and nothing has been done about it. They said one of the only reasons they don't cancel their membership was that the price is affordable, or else they would have canceled. I myself was there the other day and I noticed many older people who looked very bothered by the selection of music and the volume. I have been to many other gyms in the past and not one Gym plays there music this loud.I have tried comparing to the manager at that location several times and all I hear is that they have no control over the music selection or the volume that it's played at, they said it comes from corporate? I find that very hard to believe, basically they are saying corporate controls the volume at every Golds gym? It seems like that is one lame excuse not to deal with people.People go to the gym to relax for an hour or so a day to releive stress from their everyday life, the last thing we want is to become more stressed at the gym. There are also people out there who are sensitive to loud music and the way that this location has handled these complaints is simply unacceptable.I am asking you to please have a wider selection of music and to lower the volume, I'm pretty sure the 80 year old grandma and grandpa do not want to come to the gym to listen to listen to horrible music at a loud volume. Since we are in Thousand Oaks you have alot of clients who are older as well.If something is not done you will lose alot of clients.SincerelyConcerned MemberShow quoted text

I’ve called this gym four different times to refund and cancel my membership, and every time I called they said they would take care of it and never did. Within one month I got charged $350. Every time I called they said they would take care of it and refund me. It’s been four weeks and I’m still getting charged and they still haven’t cancelled my membership and refunded my money. Finally after a month of frustration a gentlemen named Issac (sales rep not even front desk) was very professional and apologetic. He said he would make sure to help me take care of it. I don’t want to be that guy to call and complain but it got the to the point to where I had to firmly tell them I’m very annoyed with there customer service.

My biggest complaint with this gym is they do not post their holiday hours anywhere but on the front door. Even then it's a very small notice on the window. This gym really should have an announcement on their phone system when you call, and their website. Also it isn't hard for a business to update their own business information on Google Maps and include their holiday hours. They are just lazy. I am sitting having dinner at the Jamms here on Labor Day watching countless gym members who got dressed for the gym just to realize it was closed.Do better Golds Thousand Oaks.

We’re getting to the time when you may be making New Year’s resolutions. One of which might be to join a gym. Don’t join this one. Really, don’t.Much of the equipment is not working consistently despite “management” being told about it. Indeed, the “manager” will look like he’s paying attention but he’s really asleep on his feet.They have been taunting a major expansion that was to be completed by the end of summer. Nope. In fact, there is no construction whatsoever; and they just raised the membership fees.Do yourself a favor: look elsewhere for your New Years Resolution to make yourself beautiful. Thanks.

Checking it out this gym. Only purpose is to take class and workout. Irene is my new favorite dance instructor in Hollywood location but here super love dance fusion ❤️👍. I like it because there are stores and food close to you. I was amazed with the outdoor workout as well. It's good for weekend workout. Women’s Lockers is fine but the cardio cinema is way better compared to other location. It is one hour drive and Lyft. It's worth it.

Sales team is out of this world annoying. He wouldn’t stop calling and saying that we can’t use the trial pass. We were new to the area and wanted to try out different gyms to make sure the equipment would work for us. He would deny us access and wouldn’t let some of my friends get the trial pass, even though we signed up online. The desk workers were super nice but you could tell he would press them about it. Honestly a terrible sales guy or gm of the building. He clearly doesn’t treat the employees with respect and neither me and my friends. I ended up signing up with a different golds gym sales manager at a different location because he showed us a lot more respect and actually helped us out.

It would be a great gym if they didnt play their music way to loud.Complained multiple times, they would t do anything about it.Gets too crowded on weekday evenings.

It’s impossible to cancel memberships here and they will keep charging your card. Stay away and go to a decent gym LA fitness has never done this to me.