single listing imagesingle listing imagesingle listing imagesingle listing imagesingle listing image

Located within Janss Marketplace, Gold's Gym in Thousand Oaks, CA, offers an extensive selection of fitness equipment and amenities. The gym features newly remodeled areas, an indoor pool, and a cardio cinema, providing members with diverse workout options. Friendly staff and knowledgeable trainers enhance the gym experience, making workouts enjoyable and effective. However, the gym has faced criticism regarding its cleanliness, equipment maintenance, and customer service.

Despite its impressive features, some members have reported issues with overflowing trash cans, broken machines, and a lack of hot water. High-pressure sales tactics and difficulties in canceling memberships have also been noted. Overall, Gold's Gym provides a broad range of services but may fall short of expectations in some areas.

Pros:

  • Newly remodeled areas.
  • Extensive selection of fitness equipment.
  • Indoor pool and cardio cinema.
  • Knowledgeable and friendly trainers.
  • Good vibe with high energy.
  • Ample parking available.
  • Helpful front desk staff.
  • Clean workout environment.
  • Variety of fitness classes offered.

Cons:

  • Issues with cleanliness and maintenance.
  • High-pressure sales tactics.
  • Difficulties in canceling memberships.

Location / Contact

Rating Stats

3.0

out of 5.0

56 reviews
5.0
17 reviews
4.0
8 reviews
3.0
10 reviews
2.0
29 reviews
1.0

Reviews (120)

author-img

Great gym. I was a member back in 2008 and all of the equipment has been extremely well maintained. Highly recommend this gym for it's equipment and atmosphere. Definitely a must visit for a hardcore lifting enthusiast 👍👌 …

author-img

I chose Gold's Gym for the beautiful pool. Although it has only six lanes, I have always been able to access one to swim laps--no matter what time of day I arrive. Clean and well organized!

author-img

Tried to use a 30 day pass, mailed to me ..to encourage a friend to go regularly. The kids at the front desk said that since I was telling them I had no intention to join before experiencing the facility, & having been told to come sit at a desk.. they wouldn't be able to issue a pass. Worse than car sales..you don't walk into a gym, to expect to sit.

author-img

Man I wish I could give this spot a big fat 0 on stars. I have been lifting weights for over half my life(15 years or so) I have never really had an issue with this place until today. First of all the leg area was closed for about an hour this morning for cleaning . Then when doing my personal record deadlift, I was approached by a trainer who couldn’t help but bug me about the weight and how heavy it was and bad for me. What a joke. After that I was doing box jumps when the “Lead maintenance” guy got all up on me about using chalk in the gym. So you are going to complain at me about doing your job? I have never been so frustrated with a gym in my life. Time to go back to the old school powerlifting spots if this bs continues.

author-img

Gym is really nice. 25m pool, sauna, locker room, lots of free weights and equipment. No bumper plates and only 2 squat rack, not including the smith machines would he only negative thing. They also have lots of benches and a indoor cinema that has other cardio equipment in it so you can watch a movie while you workout. Weights do float around and the order gets thrown out of wack but other than that a really solid place to workout. Website offers a week free trial so you can check it out for free.

author-img

This place is ridiculous, Matt the "fitness consultant" here refused to honor a groupon i just purchased claiming that my i.d. needs to have a local address. I explained to this brain surgeon that i just moved here and can show him mail i just received (to validate this) with my local address, And he told me this is not exceptable. I purchased a membership! I've never had a business refuse to take my money. Unbelievable! Its a good thing there is an abundance of gyms in the erea, apparently this one doesn't like to make money. Or perhaps they need to train their employees better in the art of common sense.

author-img

UPDATE on 3/6/2018I personally went to Golds gym a few weeks ago and cancelled my membership, stating numerous reasons for my unhappiness with this gym. So they decide to harass me daily with calls, call my phone number daily. I call back, make a note and tell management to take me off their list. They decide to continue calling and continue to harass and harass. As I stated to management , I am building a clear case of harassment and will slap them with a lawsuit shortly. All evidence on file, every call recorded. Every phone call is noted, in fact they just called again at 10.15amLet the damages grow, their loss, my gain. ...and please do not act surprised when a third party serves you at the T.O. address, this is your making.ORIGINAL COMPLAINTGold's has the most incompetent billing department . Rude and unprofessional front desk staff more interested in collecting a $20 late payment fee because I was waiting or my new Chase credit card in the mail. Instead of fixing the issue, this was all two ladies wanted to talk about. NO SIR, you have a $20 late fee, we need cash or immediate payment, you need to come down to our office. So when my credit card arrived a day later, I drove down to the gym , filled out a one page document. Please cancel immediately. Not interested in returning until this company learns some common decency towards paying clients.

author-img

ALMOST ONE MONTH . And they can'T fix a simple leak ? One shower stall is has been broken for 10 days.the supposed clean towels are yellowish and smelly. What is going on ? You ask in the front desk and they keep sayin two or tree more days..

author-img

Equipment old/rusted. Lots of loud squeaking on machines and grips. Music is bad and it plays annoying ads constantly over the loud speaker. Other than that, it has a great diversity of equipment and isn’t too crowded in the mornings. Needs smaller dumbbells such as 7.5 and 12.5s.

author-img

Golds Gym has repeatedly failed to meet their contract with us. Not only has this been going on for over a year but they have lied and lied time and time again. All we wanted to do was cancel a membership which led to oh we can't do that on the phone, you have to come in yourself. Oh we can't do it, a manager has to do it. Oh the manager isn't here come back in the afternoon. Oh the manager can't do it, you have to call ABC financial. INSANE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The city should shut this organization down. It's worse than a drug cartel. DO NOT GIVE THIS COMPANY YOUR BUSINESS.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.0-star.

This business has 120 reviews.

The address is: 197 N Moorpark Rd, Thousand Oaks, CA 91360, United States .

The contact number is +1 805-496-9331

This service is listed under Gym .

Add a Review

Your email address will not be published. Required fields are marked *

Rate this business! *
Add Photos