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Located within Janss Marketplace, Gold's Gym in Thousand Oaks, CA, offers an extensive selection of fitness equipment and amenities. The gym features newly remodeled areas, an indoor pool, and a cardio cinema, providing members with diverse workout options. Friendly staff and knowledgeable trainers enhance the gym experience, making workouts enjoyable and effective. However, the gym has faced criticism regarding its cleanliness, equipment maintenance, and customer service.

Despite its impressive features, some members have reported issues with overflowing trash cans, broken machines, and a lack of hot water. High-pressure sales tactics and difficulties in canceling memberships have also been noted. Overall, Gold's Gym provides a broad range of services but may fall short of expectations in some areas.

Pros:

  • Newly remodeled areas.
  • Extensive selection of fitness equipment.
  • Indoor pool and cardio cinema.
  • Knowledgeable and friendly trainers.
  • Good vibe with high energy.
  • Ample parking available.
  • Helpful front desk staff.
  • Clean workout environment.
  • Variety of fitness classes offered.

Cons:

  • Issues with cleanliness and maintenance.
  • High-pressure sales tactics.
  • Difficulties in canceling memberships.

Location / Contact

Rating Stats

3.0

out of 5.0

56 reviews
5.0
17 reviews
4.0
8 reviews
3.0
10 reviews
2.0
29 reviews
1.0

Reviews (120)

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I have my speakers on 95 dB and I still can’t hear my music. I’ve been writing to the owner for three months to turn the music down I’m starting to hate coming here. Plus the steam room was not turned on a single time in three months after my work out. I can’t even hear anything with my earphones on full blast.!! Update I have not been here in three months because the steam room has not gone on even once and I’m literally going deaf from the loud music I can’t hear my own music with my headphones on full blast. I have called and emailed until I’m blue in the face and now I’m charged $50 on my credit card in addition to my monthly fees for all of the stuff that’s keeping me from coming. I’m on the treadmill right now I thought I’d give it a try the steam room is not working and I can’t hear my music again I absolutely hate this place- this place is making me hate the gym- I have complained over and over nothing changesUpdate: I left the gym. The day the steam room finally worked there was just hair and dirt every square inch of the steam room and the sauna it was gross and creepy and yet again another homeless woman hanging out in the locker room acting crazy weird. I will never come back.

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They play the same movie in the cardio theatre 5 times a month although they have a large variety and I’ve offered to buy and donate dvd’s. They play Christmas movies over and over again after Christmas as well as depressing movies. To top it off, the sound has been broken and nothing has been done. The sound in the tanning booths has been broken for MONTHS and it’s an easy fix. For almost a year now 4 out of the 6 sinks in the womens bathroom do NOT work and the toilets flush themselves while you’re still sitting. This gym is a waste of money.

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I've gone to golds gym for over 9 years and haven't had a singleissue until the new staff members all came in I stood up to themanager of the front desk due to her yelling at everyone that thegym is closed 10 minutes before it even closes and counting downseconds in front of everyone's face during a Covid crisis. I told herto relax and that we still have 10 minutes that infuriated her. Afterthat day every single female that works in the front desk has doneabsolutely nothing but abused me daily and filed false allegationsto the manager saying that I was verbally abusing them when Ihaven't said a word to them ever since I stood up for myselfagainst the manager at the front desk. I just got a phone call todaytelling me I got my membership revoked cause they all teamed upand reported me. The manager doesn't care about the costumerbut cares about the workers that yell at every single costumerdaily that stays 5 seconds passed 10 o'clock I'll surely be callingcorporate and reporting on how rude and disrespectful all theemployees are at golds gym especially Eric and the front deskmanager who both threatened me on a daily basis.

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As with many other recent reviews concerning this Gym, I am disappointed with the loud annoying music. 95% of the people in this gym have chosen to listen to the music or podcast of their choice via head phones,. However, the loud pop / dance music targeted toward 12 year old girls makes it impossible to hear your own music, even with the head phones on the highest volume level. NO music is preferable to the music chosen by the Gold's staff, especially at the volume they play it at.Today I cut my workout short and just left Gold's. Tomorrow I will break from tradition and instead of going to Gold's, I will visit other gyms in the area and observe the environment there. It may be time to move on.

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The new owner continues to ignore input from patrons. He has a small circle of elderly friends who enjoy swimming in a bathtub. They continue to keep the pool at 86 degrees or higher which is not standard for a lap pool. It should be 78 to 81 it is not enjoyable to swim in hot water, not to mention unhealthy. I wouldn't join this club if you were thinking about it.

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Now we have people hogging the dressing room while they take selfies. The manager told a woman today that cameras were not allowed. This woman was young and mouthy. The manager left and as soon as she was out of sight, the woman started taking selfies again. So much for the clientele. So much for management. For those who have written before me, they have threatened to revoke my membership too because of a complaint they don't like. If management really cared about their loyal and good customers, they wouldn't send computer generated responses. Read the reviews. The responses are almost all the same. The only good review was from a prior employee. Believe what you're reading.

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I tried but was unable to sign up at golds gym due their in ability to accommodate the short amount of time I would be here being relocated by the military and never had an an active contract them. Suddenly months later I realize I’ve been billed $80 every month having no contract with them. Now I’m having to fight automated callers all day to cancel a contract I never actually had. They’re so dismissive and honestly couldn’t care less.

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Equipment is fine. Bunch of douchebags at this gym with terrible hygiene and even worse form. I think about starting a YouTube channel of cringe workouts, solely from this gym. Anyways, my low review is because of the hours. I only came to this gym for the hours. When are they going back? Open at 4am. Close at 12am. Until then, unsatisfactory.

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This is my worst experience in the Gym. 8/14/2022 Sunday afternoon I went to the Gold's Gym. after I scan the code and put my information. I asked for 3 days free try. the sales person don't want to give me free try due to my visiting the Gym on 8/8/2022 but the day I did not try. the sales person's service is very bad. I don't go the Gym any more.

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This gym is the absolute worst. I walked in day one and knew that this had to be the worst gym that I had ever walked into. Charging $25 a month and these guys have little to no equipment. Place bumpin music louder than my earbuds can go. Don't get me started on their customer service when it comes to refunds. They will "Cancel it" over the phone but actually charge you for 6 months and refuse to refund even 1 of those months. Absolute crooks, horrible management, horrible facilities. Go somewhere where you get great facilities for the same price with better management and staff.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.0-star.

This business has 120 reviews.

The address is: 197 N Moorpark Rd, Thousand Oaks, CA 91360, United States .

The contact number is +1 805-496-9331

This service is listed under Gym .

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