Gold's Gym

Let me preface this review by saying I was a gym sales person and general manager for 11 years. The gym is beautiful and clean. The real stars are the staff. Tylor and Jay are great. Tylor reached out to me immediately after I opted into and online promo and Jay continued follow up promptly and via my preferred communication method. He was on time for our appointment and did everything to respect my time, understand my goals and provide me with the membership options I was looking for. He put up with my questions as an industry insider to make sure I was being sold what was advertised. He was transparent with his answers and very respectful. I am excited to hit my first workout!

Matt Mickey, a trainer at Gold's Gym in Thousand Oaks, knows how to change lives!!!! Our daughter, Mary, has been working with Matt Mickey since the Gold's Challenge in mid-January of this year. She has lost over 110 pounds in eight months by following Matt's nutrition and work-out plans. Matt constantly changes her diet and work-out plan as she reaches her new goals. She feels better than ever and she is gorgeous!!! Using the Gold's Gym facility in Thousand Oaks and following all of Matt's advice, Mary has sculpted her body and changed her life...Thank you Gold's Gym. Also, thank you to the staff at Gold's Gym for encouraging Mary to reach her goals...She is almost there!!! Pat & Mike Hanley--Members of Gold's Gym Thousand Oaks

After having experienced a different local gym in the past, (I won't mention the name) I must say that this gym, Gold's, is absolutely top notch. Always clean & maintained very well. It has every piece of equipment ever wanted/needed. A great long lap pool. A big hot tub/jacuzzi. Spinning room. Daily classes, FREE!Stylish wooden lockers in the locker/shower area. Only one "area of improvement" that would be nice here would be a larger, more spacious locker room. Space in the locker room gets a little cramped depending upon what time you visit, but, it's manageable considering this is such an overall fabulous club/gym. Space is used for the essential part of the gym, so it's understandable, especially considering this piece of real estate is located within an outdoor mall...the Janss Mall.The CARDIO THEATER is what I call an "over-the-top" awesome feature of this place. It's an indoor theater containing: 9 stationary bikes, 7 treadmills, & 7 elliptical machines all enabling a gym guest to view the "movie of the day" that continuously loops through the day. A new film each day. It's a great way to pass time while maintaining your fitness.The front desk staff have the friendly, hospitality of a 5 Diamond hotel, in my opinion. Everyone wants to enjoy life, be happy, & feel good, so, a perky, smiling, warm, greeting upon entering (& often upon leaving) is a positive contribution to a person's day!I hope my fellow Google Maps users find this review of value. Peace, joy, & prosperity!

I am an original member, so 15 years. It has been mostly very affordable as a result.I have asked 4 or 5 times to have the machines worked on, the audio and video on many machines are really bad. Some haven't worked for months. I never get any feedback. Very unprofessional. The mgnt here clearly cares about one thing, pressuring people to buy personal training hours. They get the females by making them feel bad about themselves. Very unethical high pressure sales. Every 2 year renewal it is the same thing, the mgnt guy who would never look at you or remember your name, all of a sudden is going to do you a favor and let you join again.The gym etiquette is really poor. People linger and camp on stations and machines when the place is extremely busy. Some people sprawl all their stuff and consume a lot of space.The cardio theatre has had poor audio quality since the day they put it in. You can't hear half of what is said in a movie in there and the video screen resolution isn't very good either.They do have some very good instructors and some good classes and the equipment is what you would expect. Unfortunately the mgnt treats them really badly, like commodities.Also the men's changing area is too small and the showers are in bad need of repair.It is well past time for me to move to a new gym.

I placed my account on hold during the winter due to my schedule. They promised to charge me $12 per month during the hold. I check back 3 months later and they acknowledge the hold but continued to call me everyday stating I owed hundreds.I actually had to sue Oxnard golds because they would not close my account. Bad business practice and management.

They totally lied to us! We bought two 3 year memberships back in 2011 with a verbal that we would be able to renew for $199 a year for a life time. Today is when the renewal was due....they said they would no longer honor that verbal agreement. They are a bait a switch company. Try Spectrum...we are!

I have been a member for going on Ten years now and recently found out that Golds of T.O were signing up new people for a much better deal than i got almost a deacade ago. So i went in to talk with a salesperson and in a nice and professional way was told they could not match the deal that i was told about. He didn't deny that deal was made he just told me he could not do the same for me. So rather then go from what i was paying to a lower amount they went from what i was paying to zero. Can someone please tell me how that makes any sense. The new person didn't have to sign a contract so the odds on that person staying at the gym for many years is doubtful, but they have no problem letting go of someones buisness who has been paying them for 10 years, and who will now pay a new gym. Great buisness plan Golds!!!

I've been working out at this gym for 2 years. Before that I had a membership at 24 hr fitness in T.O. I prefer Gold's because it is cleaner and the machines are newer. Most of the staff are pretty friendly. I like that they have a towel service. The cardio cinema room is nice when you want to do your cardio and watch a movie at the same time.

Great gym, friendly staff, excellent trainers. Very nicely appointed, towel service, cardio cinema. I go there several times a week at different times of the day and have always been happy with the gym. Changed from 24 hour fitness where they would only fix equipment once a threshold of broken equipment was reached. Gold's fixes equipment as soon as it breaks. Been there for two years and will renew for another two. Rob Godwin is my trainer, very knowledgeable and motivates you to succeed.

In the past 8 months, they have taken out additional funds from my account on three separate occasions, totalling almost $400.00When you call to speak to a manager, they are never around or return phone calls. They dont have a billing department. If you finally get some where with an employee the reversal of charges is stopped and "management" will say the employee was mis-informed. They have done nothing in terms of customer service or customer retention.They are very quick to take out the charges and incredibly slow at crediting your account back. Nothing short of theives.