Planet Fitness

Called to change my 'home gym' initially the person on the phone seemed polite. I asked for information about my account because online it was saying incorrect. Their response was to change my keycard number to my phone number. I was audibly upset because I had just gotten the keycard to work with the app and the gym system. Again, the response was polite but now condescending. " You can change it back when you go in." Thanks. Then I find out they have the wrong zip code in my account as well. So I can't change it online. I ask them if they can change it on their end. OK, just stay on the line. Alright, it's done and over. Then a snide condescending remark about how" Everything has a solution and YOU don't need to get so angry." My tone changed. I didn't yell, cuss, insult or berate anyone. This sideways, sarcastic, toxic attempt at a lesson in positivity was unnecessary. I replied, "I can accept that's your opinion." which garnered me a "Fine, Stay Mad." I'm frustrated and disappointed. Called to fix one issue and now I have another.

This gym is always clean, equipment seems to be well maintained although perhaps a little dated in some instances - The Kempsville rec center ellipticals are vastly superior for example. I enjoyed the times I came here..What however really annoyed me was when I moved out of the area and time came to cancel my membership. They will not accept cancellations over the phone nor will they online. You either have to go into the facility (which given I have moved is not an option) or send a certified letter? Seriously - snail mail in this day and age. It's things like this that mean I will never consider rejoining if I am ever living near a planetfitness again.EDIT*** Thanks for the response. But you missed\ignored my point that you make it inconvenient to cancel. Why cant we cancel over the phone or send in an email - or even better via the online membership portal... Hell - even fax would be an improvement.

Been coming here’s for years and the service is getting worse on nights after midnight. Been waiting 30 minutes to get my massage and haven’t seen either of the guys on the floor for over and hour. What’s the use in a black card.

I lost my resistance band that is very expensive and high quality. I realized with in 2 days that I had left it at the gym however when I asked to check lost in found the lady working that day didn't even let me see in the bin she just told me that it wasn't there. The very next week i see a girl working out that has my exact same band then I see her take it over to the counter so I then went to look again in lost and found and they still said it wasn't there until I said I just saw a girl using it and bring it back. Then conveniently someone came out the office and had it in their hand saying they knew someone would come back for it since it's expensive. I just didn't appreciate how I was lied to or that they let whoever use other people's stuff it's very shady and unsanitary.

I have been a member of PF for over 10 years. This PF has been my home gym since around 2015. I cancelled my membership about 10 months ago due to an injury and moved an hour away. I finally have figured out how to schedule it back into my life! Love it! Inexpensive and has very nice equipment.

I am switching to this location. It feels comfortable. I don't know how to explain it but I'm going to enjoy working out here so much more than the previous location. This setup is nice.

I live in Norfolk and I always go to the Planet Fitness on Little Creek Road. I take classes with T - absolutely love his classes. He has helped me so so much! My sister asked me to join her at the Holland Rd for a change. I was reluctant to try a second trainer. Gerry, however, was amazing! What a great workout. So personable! So thorough! I now plan on making my way out to the Holland Rd location once a week.

The first time I went in I was nervous as all get out. Bryan really helped me get over a lot of my anxiety, so kudos to him! That being said, most of the staff are pretty nice. They even have trainers should you want some professional help.This particular location is open 24/7! (Holidays not withstanding.) The atmosphere is super chill and casual. The temperature of the place is pretty agreeable. And bless whoever came up with the giant fans keeping the funk levels down over the cardio area. They have water fountains complete with stations to fill your water bottles at if you need it.The variety of equipment this place has is amazing! If there's something my little out of shape body could do they have it there. There're things I am still unaware of their purpose for. But if you ever want to know what something does there are little qr codes all over that you can use in conjunction with the app and you'll get little run downs on that piece of equipment that you scanned the code from. There are stations all over the gym for you to disinfect your equipment between uses too, which makes me a bit more comfortable considering the pandemic and all.The locker rooms are neat and tidy (or at least the women's one was, can't speak for the men's). There are tons of lockers in various sizes. The room itself is super spacious.My favorite part is probably the black card lounge with free use of the massage chairs and hydro massage beds (if you have a black card membership). After working out, getting a massage is just heavenly. There's even tanning beds if that's your cup of tea.Side note, the creepy looking purple hand chairs are oddly comfortable? So if you've got to wait for someone and you don't want to do it while exercising at least there's a comfy spot to do it.

The New staff is rude the gym smells bad. You always get hit with warm musty air when you walk in and then they try to gaslight you as if the gym isn't warm and stank extremely rude. The management was nice but they really scraping the bottom of the barrel for these employees.. found a spider nesting in machine I don't know how that got there if they clean good.... It's only gotten like this the last couple months. I don't know what's happening.. wanted to email the owner to give feedback. But apparently that's not allowed. Edit... response.. ::Dear owner I did inform the staff and they were rude about it. And told me well it is a gym.. So yeah... Your other location is wonderful But thank you.

The gym is surprisingly well maintained compared to what you might expect for 10 bucks. Staff always seems to be actively addressing things as needed and the overall cleanliness is impressive. Rare gym where the locker room doesn't smell horrific. Only comment is the paper towel dispenders for wiping down machines could be restocked a bit more often.