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Crunch Fitness - Westland offers a vibrant gym environment with extensive fitness equipment and amenities, including locker rooms, hydro beds, and a sauna. The gym covers a broad range of fitness levels and provides numerous classes in a clean, well-maintained facility. The staff is frequently noted for their friendliness and helpfulness, contributing to a supportive atmosphere which many members appreciate.

However, member reviews highlight issues with broken equipment, billing inconsistencies, and challenges with canceling memberships. Some patrons also report poor management and the hot water fountain as recurring concerns. These factors can detract from the overall gym experience.

Pros:

  • Extensive fitness equipment.
  • Friendly and helpful staff.
  • Always clean and well-maintained.
  • Supports broad range of fitness levels.
  • Includes amenities like hydro beds and a sauna.
  • Numerous classes available.
  • Vibrant and supportive atmosphere.
  • Clean locker rooms.
  • Affordable memberships.
  • Motivational trainers.

Cons:

  • Broken equipment issues.
  • Billing inconsistencies.
  • Challenges with canceling memberships.
  • Hot water fountain.
  • Poor management reports.
  • Overcrowded during peak times.
  • Unexplained annual fees.

Location / Contact

Rating Stats

4.2

out of 5.0

11 reviews
5.0
3 reviews
4.0
33 reviews
3.0
58 reviews
2.0
6 reviews
1.0

Reviews (111)

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Ok so first time here. Let me start off by saying my hats off to the owners for opening even though our elected governor (no I didn't vote for her) has a personal vendetta against gyms because it doesn't fit her political narrative. The gym inside is great the social distancing was in effect and every other cardio machine unavailable. Very clean place

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I travel in and around Detroit on a weekly basis for work. I have been to several of the locations; however, this location is, by far, the best. The facility is clean and safe and equipment is in good repair. The staff seems very warm, inviting, and knowledgeable. They are almost overly motivated to make sure that I have a great experience. I will keep coming back and tell others to join as well. Brendan, the general manager, knows me by name; more importantly, he knows and remembers to ask me specifics about my line of work. He also checks in with me to see how how my wife and daughters are doing back home. The Crunch Fitness in Westland feels like home. I would consider myself a regular. They make me feel like I am apart of their family and the staff’s high energy keeps me motivated to keep getting myself there and once I am there...to take advantage of all they have to offer. Crunch Westland feels like an experience to me. I look forward to going to the gym; moreover, I enjoy going to interact with Brendan and his team to feel the high energy and excitement of this venue. Keep up the good work Crunch Westland. Be sure to ask for the GM when you visit. He knows how to make you smile, feel welcome, and get you amped to work up a sweat and feel good. Now, get the other locations up to match the intensity of this one and then I won’t have to commute so far to workout when I am in on business. Thanks again to the team at Westland Crunch. You have something special.

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Hard stop!!! Dont join, they're pretty underhanded about everything. I was auto renewed for my membership, which I never agreed to or was told about (it was an additional 69.99, which they never told me about the annual fee). I called to cancel but they said I had to do it in person. It took three trips to get my membership cancelled and they offered no help and no apology.There is value to the offerings at this gym, but dont think for a second that they will ever value you as a customer.RESPONSE: It took a total of five attempts to cancel my membership because I was constantly given the runaround. It took three trips in person, and me asking for the manager before disclosing my purpose for the visit, to have the membership cancelled. No refund was offered. Read the other reviews, I'm not the only who was treated this way. The gym is only one year old so these issues are just starting. Do not join this gym, they do not value your patronage.

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Been a member for over a year, alot of different classes, great equipment. Everybody is always very pleasant and you can always get someone to help you if you have a question about whether you're doing an exercise correctly. The trainers are always stressing doing it the right way. Really enjoy working out here.

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My favorite Crunch Fitness to go to. Brand new equipment and for the most part not to busy. Some days gets a little crowded by the free weights but not to often. Very large gym with alot of machines to choose from. Has two group classrooms and has turf in the back of the gym to run on or do tire flips. Very large cardio section and has multiple squat racks. The staff also keeps the gym very clean and brings a very happy atmosphere to the gym. Everybody seems like they enjoy working there. If it wasn't so far away I would go multiple times a day!!

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Crunch has everything that I look for when it comes to lifting weight and has great equipment for cardio work as well! The staff stays on top of keeping the gym clean. On top of that the staff is very respectful and nice towards everyone. I would recommend this gym for anyone that wants to get a good workout in.

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Don't get me wrong, this is still an awesome gym for the price, but since they opened their new locations they seem to neglect this Westland facility. The staff and management is like a revolving door. They used to have an awesome staff. Now it seems like they are just filling spots with anyone. This morning was the 4th time that the employee that was opening the gym either didn't show up, couldn't turn off the alarm, or just locked themselves out. It's getting pretty annoying.

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Great facilities for $10 a month. There were two things, however, that I had issues with. One was that the employees didn't seem very motivated/happy and that's usually an indicator of bad ownership or management. Second was that when classes take place (usually twice a day around peak hours) they block off the entire turf area which consists of roughly 1/3 of the gym. This wouldn't annoy me too bad if they were attended regularly by members but on average there's only 2-3 people that actually partake in the sessions. Other crunch locations usually have a separate room for classes or they adjust the space they block off relative to how many people are taking the class.

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Great gym! Cleanest gym in M.i. I would say.The staff is always smiling and in a good mood! My only issue is the benches are bolted down very close together. No room to do flys or even bench with dumbbells. Otherwise, I would go there everyday.

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Great gym. Pretty good clientele, everyone is pretty friendly. And there's plenty of weight available to throw around. Only complaint is the lack of accessories for the equipment (carabiners regularly go missing, along with weight belts). All in all it's a solid gym for any experience level.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 111 reviews.

The address is: 35715 Warren Rd, Westland, MI 48185, United States .

The contact number is +1 734-589-8622

This service is listed under Gym .

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