Hype Athletics in Dearborn Heights offers a comprehensive recreational experience with a wide range of facilities including state-of-the-art gyms and multiple basketball courts. Members appreciate its cleanliness, extensive equipment, and the privacy provided by a dedicated women's section. Additionally, the gym features numerous fitness classes and is family-friendly with programs for kids. While customer service experiences vary, many reviews highlight attentive and supportive staff members, particularly in moments requiring immediate assistance.

However, several customers report instances of rude staff behavior, issues with billing, and concerns about the cleanliness of the women's section. Complaints also mention poor management of racial incidents and discriminatory behavior. These concerns suggest a need for significant improvements in customer service and facility maintenance to ensure a respectful and inclusive environment for all members.

Pros:

  • State-of-the-art equipment.
  • Dedicated women's section.
  • Family-friendly programs and activities.
  • Extensive fitness classes.
  • Clean and well-maintained facilities.
  • Supportive and helpful staff.
  • Convenient opening hours.
  • Affordable membership options.
  • Good community support.

Cons:

  • Reports of rude and unprofessional staff.
  • Issues with membership billing and cancellations.
  • Complaints of discriminatory behavior.

Location / Contact

Rating Stats

3.8

out of 5.0

21 reviews
5.0
2 reviews
4.0
4 reviews
3.0
6 reviews
2.0
30 reviews
1.0

Reviews (63)

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Love all the classes and instructors! I wish Jackie can teach in the mornings as well. Loved her class it was amazing! On February 18, I did Jackie’s class again and my abs were contracting and sore for 3 days! Unbelievable I felt like I got an amazing workout!! In addition, my arms were sore too and I knew that workout worked!! Loved it!!

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Just cancelled my membership and I’m super disappointed in how awful their services are. I made my membership back in March of 2020. I created an annual account. They told me it was frozen for 3 months because of COVID and added on in the end. Meaning my annual membership should have ended June 2021. When I spoke to them they told me that July 2021 would be my final bill only for me to find out that they switched me over to a monthly account ending in July 2022. I never agreed or signed on to a monthly membership. When I first created my membership I made sure with the employee that it would automatically end and he promised it would. I’m very very disappointed. I’ll give the front desk girls credit for being respectful and helpful to canceling, but I would never recommend this gym. This isn’t the first time, in fact in 2018 they did the same thing by telling me to pay my months off up front to cancel only for them to charge me still. I would not recommend this gym. It’s not worth the hassle of having to come in to prevent them from switching over to another account and the hidden fees and payments.

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I’ve been coming to this since since 2014 and I have no complaints. It’s always clean and they are always adding the latest equipment. I like that they have a woman’s section too, makes it easier to work out with being all covered. And you can’t beat the price either. Love this gym!!

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What is the point of being a member at this gym when members can barely use the courts. Every court is taken all day whether it be by rentals, games, practices, parties, whatever. You can tell money is the main priority at this establishment - I understand it’s a business, but members should at least always have access to 1-2 open courts.

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It's alright, could have a lot more potential. But I feel like the women's gym isn't cared for much. The machines take ages to get fixed. They're older, and don't give it newer machines like the ones in the coed gym. Also the showers are not even in the same area....which I'm not sure who decided to do that. Very inconvenient for Muslim women.Over priced for a basic gym. The only thing keeping me there is the women only part. Otherwise when another opportunity comes through, I'm out. Works for now I guess.

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This is a great gym, especially after all the expanding. The staff is super nice and helpful. My clumsy self dropped my phone inside the stair master (don't ask me how). Luckily I went to the front desk and Jackie was there. She's the best without hesitation she came upstairs to help me get my phone. Thank you so much Jackie, you're a life saver!!

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Hype is a good gym with great equipment. The womens gym is very spacious. I gave it 4 stars because some of the staff members are rude and unprofessional. Always make sure to cancel your membership when you stop going so they don't take any money because they will automatically. other than that, i love going there to work out, hype is the only place I'm comftorable in

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Hype is great! I love working out in this gym due to the privacy and great equipment provided. Staff is awesome and always willing to go an extra step to ensure the happiness of their members! I would definitely recommend hype to all people looking for a clean and happy environment to get their workout in!

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I joined Hype Athletics August 2017. Promotional membership. I love this gym. The staff is friendly and accommodating. I love that they have a private woman's area. The workout classes are fun and challenging. I also noticed the cleaning staff keep it very clean. Thank you Hype!

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I've been with hype since it was a basketball league at the civic center and it has grown into a wonderful community. I love that they offer a women's gym that caters to women of all fitness levels. Usually all women gyms have only cardio machines and a few light weights, but Hype listens to what their members want and delivers. They just renovated and during construction a staff member, and the personal trainers, were asking the regulars what they would like in the expansion.The only down side is that almost no one re-racks their weights! Staff members have been good about organizing the workout areas throughout the day, but what is so hard about re-racking your own weights?!Both pictures are in the women's side (taken when it was empty because there is a no picture/video taking policy in the women's section for privacy reasons.)

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.8-star.

This business has 63 reviews.

The address is: 23302 W Warren Ave, Dearborn Heights, MI 48127, United States .

The contact number is +1 313-436-0043

This service is listed under Recreation Center .

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