Genesis Health Clubs - East Harry

Super clean! Staff is friendly! I haven’t worked out in a long while - baby steps! No judgement! Starting a new chapter in my life!

1 no one to open then gym 2 times in 1 month2 no cleaning crew, restroom have not been cleaned consistently3 lack of cleaning supplies on gym floor4 deteriorating equipment and flooring

Been with Genesis for over a year and I love all the facility's. Just want towels at new locations. New locations are always dirty, harry always out of water and soap in the bathroom and showers. Seem to always be out of water ( waiting on order) just go grab a couple cases for 20 bucks and pit it in rhe case easy fix.

This location has the most motivational and supportive staff Ive ever met. The equipment at this gym is always clean and has never given me any problems, you can tell that the staff here enjoy their job.

The girl at the front desk (I think her name was Cherise?) would not let me cancel!! I used to be a VASA member, I loved VASA and everything about them. The girl told me I had to talk with a trainer first before I could cancel. Why do I have to talk to a trainer before I can cancel?! I told her I've had bad experiences with the Steven's and Genesis. I left the location and I called a different Genesis and they told me anyone can do the paperwork and she should've let me cancel without speaking with a trainer first. So, I drove to a different Genesis and they printed off the papers for me to sign.Making people talk to a trainer prior to canceling or making people jump through hoops isn't going to help you hold onto anyone.

I love to workout at Genesis and being a member there almost 10 years now. It’s always nice and clean, friendly staffs. It is the best place for me stay in shape and healthy. I also like to play tennis there, so much fun! Thank you

Since the transition from VASA to GHC, the entire original staff has either been fired or quit. I went to 3 different treadmills because they were absolutely filthy. They don't replace soap in the bathrooms consistently. I stood by the front counter for 12 minutes waiting for assistance. Blonde woman at the front continued to assist others while I waited to borrow a piece of equipment. Other employees sat at their desks and said nothing to me. VASA employees would actually multi-task and I would have assistance almost immediately. VASA employees made it a priority to greet me upon arrival and always said goodbye before I left, no matter who it was. These small things made a big difference in the gym-going experience and its incredibly disappointing when they just stare at you without a word. Drink prices have increased significantly as well for some reason. I understand this may be a difficult time for GHC employees with vitriol and cancelations happening every single day, but ignoring your members that are barely hanging on by a thread is not the path they should be choosing.In conclusion, the most disappointing thing about this experience has been the new staffs lack of attention and care to their members, the absolutely regression in cleanliness (right after COVID too!), the slowly disappearing amenities like the Fitness cinema, significantly increased prices on drinks and snacks, and to me, most importantly, the lack of soul and life this gym once had. Packed Saturdays and Sundays, the joyous atmosphere, the caring employees, the colorful characters that used to go here, all of will be nothing but a memory in the eyes of the people who truly cared about this gym.

Like myself, many of the current active members of the gym are former VASA members. With all the rumors and with the sudden transition to GHC, many people left. Yes, I do miss the old VASA crew a lot. But enough has remained unchanged, including new group classes, that the experience is not all that different than it was before. I miss VASA, but the workers at Genesis are doing everything they can to make the experience here really comfortable. Many of the complaints folks had in the beginning seem to have been addressed. I am now proud to say this is my home gym again.

Wow, pretty cool new place to use as a Genesis member. Love the natural light, open floor plan, and all of the strength equipment. Gotta love the turf and swimming pool, too! Not to mention hot tub, sauna, steam room, and massage beds. Will be relaxing here a lot.

Transitions are hard for everyone, but I havent had any negative interactions with the new Genesis staff and haven't experienced any problems. I'm sure it takes a bit for a business to get in the swing of things so I'm not worried, I'm still enjoying the facility and that as a previous Vasa member, I get to keep the same rate for as long as my membership is active