Bear-Glasgow Family YMCA

The aquatics department is TRASH, lifeguards also TRASH. My child wanted to use the outdoor slide and he has successfully in the past because he meets the height requirements but today the guard on duty told him he had to pass a swim test. And I would be standing right there as I have done in the past. I was told by the head guard that it’s at the discretion of the guard on the slide. When I went to the front desk to complain I was told that it’s NOT at the discretion of the guards and yes if there’s a swim test that should be completed that those kids will be wearing a wrist band. Not one kid using the slide today was wearing a wrist band. Every week you go here the rules are changing depending on the person on duty. I have every intention on following up with the management team because to pay these steep prices and deal with inept lifeguards is absolutely unacceptable and ridiculous.

Updated review: It seems as though the sauna has been successfully repaired and no longer experiences fluctuations. I have also overheard other members expressing their satisfaction with the improvements. In the past, when I was a member, the gym's weekend closing hours were set at 4 pm. While extending it to 6 pm is a step in the right direction, personally, I believe that 8 pm would be significantly more convenient. Nevertheless, I still firmly believe that this gym is one of the best in Delaware, and the staff members are truly exceptional.This gym as the potential to be a 5/5 star. The equipment and gym space is decent. The pool, exercise classes, and kid activities are cool, I just never have used them personally. What makes this a 3/5 rather than a 5/5 is one, the cost. $85 for a single adult. For reference, edge fitness just increased their price to $40 a month. Second, the closing times. On weekdays they close at 9pm. That’s not rhe end of the world, but Extending it an extra hour would be nice. Weekend times are 6pm. 8pm would be a lot better. They also close the pool/sauna and basketball courts 15 mins early. Also not the end of the world just a bit annoying. Lastly, the sauna temp is never consistent. Some days you’ll get 160 degrees (too low) and rarely will you get the optimal temp of 175. If they changed those three things, this gym would be worth the $85 a month.

The staff were either unable or unwilling to stop criminal activities. Management refused to assist aggrieved patrons. What use to be a safe environment with diligent employees is now a haven for criminals.

Certain people don't ever put weights back and no one says anything. It's called common courtesy to re-rack your weights.

118$ per a month it's like paying for frustrations and headaches very poor customer service up front.

I’ve been a member for quite a few years now, yes it is pricey, but it’s close, usually not crowded when I show up, and everyone is friendly. Would love if they installed EV charging in the parking lot, that would make it 5/5 for me

Been going here since I was 10. A decade later I’ll be 20. Friendly staff,nice atmosphere and great workout options. My happy place!

I had my child write to the pool. It started from 1. Since no one informs us, I think we pay directly as level2-3 and continue. When I went to talk for a higher level, they said we don't have a place and told me to wait for 2 months. I had my child registered elsewhere and bought it from here. I sent an e-mail about this issue but no one replied. Your child, who has lessons, can't go to the upper class with priority, it's a very silly system.

Every one is very polite but you WILL be ripped off. Good luck trying to cancel your membership. You have to fill out a huge form. Any chance that big annoying form is available on their website? HA! Don't be ridiculous. You need to contact someone so that then they can email it to you days later when it is at the bittom of your priority list...is that form in an editable format? Of course not! You have to print it out fill out an entire page of information THEY ALREADY HAVE then scan it and send it back to them.This is not an accident, this is INTENTIONALLY designed to exhaust you so you stop mid point and get charged more money because you are living a life and get distracted from the 1000 hoops they make you jump through.Absolutely infuriating, stay away unless you never intend to leave

I LOVE THIS YMCA!! i made so many fun memories there at the summer camp and i loved playing soccer & swimming here. it was so much fun like seriously send your kids here because i met so many cool people that i still talk to today and i just had so much fun. the camp counselors were cool to and they were really chill i also really liked my soccer coach and out team won he was a great coach. i made so many fun memories here and it’s a great place 1000/10 ymca