Crunch Fitness - Worcester East

It’s impossible to cancel a membership! I called and was told to send an email. I did that twice and got no response. So I called again and was again told “the best way to cancel is to send an email.” I haven’t been able to go in months and they just keep charging me. It’s a whole scheme. So don’t join if you just want to try it out for a few months like I did because at this rate I’ll be paying until I die

My experience with freezing my account until I could find consistent time to go back, was a pain like everyone else who experienced this as well.The girl who originally "froze" my account did not do it or leave any notes on my account. I saw Crunch take out on Feb so I called back and said it was correct to get charge after a month of freezing my account. Then I look at March and got charged again. I called previous night where I spoke with Megan. Megan made me aware that my account was not frozen and she went in to freeze it for me. I asked her if I was going to get charged and she told me no. She suggested I speak with Eric to talk about refund. I found Megan to be extremely helpful which is why Crunch is not being dealt with low rating.I spoke with Eric who I had to go down to the gym because Peter does not know how to answer phones at all. He hung up on me the first time then I called back two more times where he finally answered to talk to someone else instead of answering the phone.Long story short, I am out of 65 dollars, Megan is a great staff out of the 3-4 I've dealt with to straighten my account, and I canceled my membership with Eric until the rest of the staff is more competent. Give Megan a raise for me. Eric did note she did freeze my account so it is astounding how she was the only one able to do it. Give her a raise for me. Thanks

The gym is dirty. I had to write a customer feedback survey to get them to clean fitness class room because there were hairballs and other dust particles surrounding the room. I don't see anyone vacuuming the turf anymore and it shows.Also if you want to get in a workout before you head to work, don't expect for them to consistently open on time. Since moving to Worcester in 2021 and joining this Crunch there has been several times the gym was not open, most recently past 6AM, no employee to be found.Not sure what the manager expects of their employees but the bar seems very low.

There are not enough machines, the waiting time is huge. They have the space and money to make changes, but they don't. They don't seem to care about it.

Big spacious gym with lots of equipment. Somewhat new looking too

Oh my gosh it smells clean big windows natural light and clean big space kick boxing and oh wow 15$ refer friend get free month off and workers trainers here are handsome and nice and caring not yet had problem !15$ miltarey discount , and 40-50$ annual fee but I love working here certain times better to come less busy and more clean then other locations yah trash cans be filled a lot but busy gym most part people are respectful and don’t stare and or start trouble times gym are pretty decent !

Good equipment, not too busy, good atmosphere.Polite employees, and it was easy for me to cancel membership when I could no longer use the gym, which can be very difficult in other gyms.

I have been a member for 1 month and 3 times now the gym has been closed when it’s supposed to be open. I call the other branch and am told “the opening staff didn’t show up” the gym is filthy the staff is rude and sit on their phones. The equipment needs updating. The cable machines are failing apart. When’s the last time the floors were cleaned? I have reached out to management with no response via voicemail, email, and Instagram. Do better. I’m canceling my membership.

Got charged an annual fee on this month 60 dollars without being warned. Went on And canceled my membership same day, called the manager to get my money back and they said straight out they do not give the money back! I feel like I was robbed! Horrible costumer service!

Been here for more than a year Everything is nice, can't complain, but TWICE I have waited outside for more than an half an hour and they didn't open. It's 6:12am while they were supposed to open at 5, and I am still waiting outside. Does the management know about this?