Crunch Fitness - Worcester East

Worst customer service I have ever received, had tough time to cancel my membership.I called several times to cancel, but some staff didn’t put any notes in the system to document our conversation therefore I was charged for an extra month. Each time I speak to a staff, they all say different rules to follow.Not to mention the manager Paul is way toooo bad with customer service. I was So disrespectful and disappointed with this location. I HATE IT

Great value while I was a member but, unfortunately, the club made no attempt to honor my membership cancellation as I moved out of state. I received confirmation from several employees and the old manager that my membership would not renew for the upcoming year and received my monthly bill and the annual renewal fee anyways. Received no further assistance, denied a refund, my money was as good as stolen. Disgusting business tactics. Get everything in writing.

Paid off my membership and my name still got put into a collections agency case! The agency has been haunting me for the money when I have already paid my dues through the gym! Contacted management and they said they would take care of it, however I am still being pestered by the agency. My credit score has gone down now over this matter. Very upset because I owe this gym no money!!!

This is my first gym experience and enjoy it. The staff are so nice and helpful. The classes are primarily why I joined and they are included in the price so I was very happy! Get the 3 day guest pass and check it out.

Lately, there's been broken equipment everywhere and no one seems to be fixing it. This club is also incredibly busy and it's very difficult to get in and out without having to wait long lengths of time. Mondays, Tuesdays and Fridays seem to be the worst days for this. Also, the place is filthy with garbage cans overfilled with used paper towels, and the locker rooms are even worse.

The gym itself is nice, but it has a serious problem. Looks like they're not able to keep up with the number of customers. Some machines are often broken and stay broken for days. And the place gets super crowded in the evening hours. It used to be just mondays around 6pm, but now it's like that almost any day and any time after 5pm. Getting to the point of having to wait for long time to use any equipment. Sadly it might be time to look for another gym.

Gym is small for the amount of people that occupy it throughout the day. Not enough equipment so expect to stand and wait. Seriously need ceiling fans to have some sort of circulation and fan away the major B.O. that permeates in the place. When you walk in, you can feel the thickness in the air inside.What do you expect for a strip mall gym and $10/month. If LaFitness had a facility, or Eos, thats where Id be. Its a shame I have let myself lose my gains because I want to avoid this gym as much as possible. I expected more, but You cant expect that from people who dont know how to, or have higher expectations of themselves. Ehhemm!No smoothie stand? Wow. I need to get back West asap! Standards are higher for the same price!Time To Sweat! 🙄

this gym is clean, always open on time! 5am on the DOT! some machines are worn out but u know that happens well i like it i dont take classes there or anything so i dont quite know how they do with classes and things

Listen to the reviews and don't get scammed out of your $. This gym is no where near nice enough for you to have to deal with all the headaches and cost of being a member.I had called in February to cancel my membership only to be told I was locked into 12 months and that I couldn't cancel my membership until May. I was told that they'd note on my account that I do not want to renew my membership and that was the last I thought about it.Fast forward to now, I saw they charged me $60 for an annual membership. I called, they told me they had no notes in my account, and that if I wanted to cancel I needed to do it 10 days before it renewed. They sent me an email saying my account was cancelled. The next day I'm charged $25 for a monthly fee! Called back again, the staff is no help and says it takes 10 days to process a cancellation and refuse to refund me. They also don't have a corporate office or anyone to escalate complaints to. So now I'm out $85 plus the 4 months of payments I had to make while I was still locked into a contract. I feel like I got robbed.

I came over to this gym after the Westborough Crunch closed. It's a bigger and more impressive gym in size, but as other reviews have said, this also makes it a very busy gym that draws in a constant crowd that doesn't let up even at times and on days you'd typically expect the gym to be on the quiet side (ex. Friday evenings and holidays.)Something I've noticed is that many of its members will occupy popular equipment such as squat racks, barbell benches and cable equipment for long periods of time up to an hour without letting others work in with them, which leads to a queue of people waiting for the same piece of equipment. The occasional wait is expected, but it's constant here, and not really ideal for anyone who likes to get in and out with their workout.Something else that happened is the gym posted signs before the 4th of July holiday about closing early at 3pm that day. I'm glad I decided to get to the gym earlier than planned that day, because when I got there, they covered those signs with handwritten signs that now informed you they were closing at 2pm instead. I would have been so disappointed if I had gotten there later on expecting it to be open until 3pm, only to find out it closed earlier. Now I'm going to be concerned every time there's a holiday and they post their hours beforehand, and whether they'll be accurate.