Crunch Fitness - Worcester East

Been here for more than a year Everything is nice, can't complain, but TWICE I have waited outside for more than an half an hour and they didn't open. It's 6:12am while they were supposed to open at 5, and I am still waiting outside. Does the management know about this?

The gym is great, some of the equipments are really good, but If you want to cancel the subscription, you are going to have a hard time. I just wanted a 1 month gym so I could still workout while my stay in the us, after I subscribed I found that I still had to pay for another month and an annual fee, that costs another 60$. As I only had been subscribed for 1 day, I knew that it was my right to cancel it until 3 days after the purchase was made, so it was exactly what I did. They were really quick to cancel the subscription, but not to give my money back, in the official massachusetts government website it says that they have 10 business days to give my money back. I cancelled the contract 22 december, and until the moment I’m writing this review I haven’t got my money back yet.

I’ve only ever had positive experiences here! Great gym, very clean and front desk staff is super friendly. Great options for personal training, especially as a beginner. Would highly recommend Andrew!

Great gym, especially for the price. It's clean, the staff is friendly, and I've never had any issues with my membership. I wish they had a few more stations as it does get crowded in the free weight area, but really can't complain overall!

It's definitely a step up from planet fitness. The still use too much space for cardio machines at the cost of benches and free weight space. There are often a lot of empty cardio machines while people are waiting for benches and machine, but most comercial gyms have the same issue.

Been a member for a few months and there definately some issues management needs to get addressed on a more regular basis. 1. Shower curtains/showers are not cleaned. I repeatedly for over a month complained and it wasn't cleaned. You can see the same mold spots on the curtains on my camera roll. They're all taken a week increment. Oh and Leaks. They know of the problem and said they get the "fixed" but it leaks anyways. Yeah sure. But how about the puddle on the floor? You think that's appropriate? All you get is a deflection and no real answer. A shame really.

The gym itself is always crowded. I do like the variety of machines. BUT, very often it’s super hot inside with no air flow. Machines ar e broken way too often and the cables are all messed up. I wish there was a rule of you can’t just lay on a machine and text; I have to wait so long for a machine sometimes because people are just sitting there. And lots of creepy men. I can never just be left alone and workout without being spoken to or creeped on. So non creeping men reading this, please watch out for the girls and say something if you see a girl being creeped on. I do like the gym overall but it’s a commercial gym in the end so you get what you pay for.

Dec 3rd 0549 and still not open.looks like management has vacated.Dec 31 0521Knock knock? Who's there? No one. Closed again. Someone needs to be fired.Jan 1Website says 09000919 and not open.Great businessMar 6Update. Just when it looked like there was some accountability we find ourselves back where we started. Would take a step forward and now took one back. Supposed to open at 0700 and it's 0728. I recommend a Manager open for a while.Mar 10 0611 not openRefer to Dec 31 review.

They need better ventilation. It always feels like a sauna in there. It's annoying esp these days. They do clean periodically which is nice. Some staff are nice but some just don't care about your concerns. They need better cistomer service. Lastly, fix your damn wi-fi and teach employees that I don't know is not an adequate answer for clients.

Was going to impact fitness in auburn switched here cause its closer and a third the price for a year and guess what? Working sinks, stocked paper towels and necessary wipe down stations and people all generally wear their masks and theres this sort of respect thats nice. Its super cheap for a year in my opinion just using weights and leaving cause I dont need anything extra personally