Crunch Fitness - Worcester East

Walked here today and forgot to bring a mask. The gentleman working here gave me a mask. Thank you guys so much! Really appreciate it. ☺️ It’s the little things like this that show how much you care and why I love Crunch so much! Proud to call u home gym. Blessings too all the staff you rock! 👍🏼👍🏼 …

Out of the 3 cable crossovers, 2 have been broken for weeks if not months. After waiting 10 minutes for the only working set, I find they are incredibly unbalanced as one needs to be greased or adjusted or whatever. I waited at front desk for another 10 minutes to talk to staff but of course nobody came by. Please fix your equipment crunch

Scammers. I paid off my membership on April and my name still got put into a collections agency case! The agency has been haunting me for the money when I have already paid my dues through the gym.

Extremely crowded and dirty. Tried to cancel before my yearly renewal fee but they basically said f u and took my money and said it in a snotty condescending tone. Awful customer service. FIND A BETTER GYM

Very clean, I love it. Just I think the music a bit loud at time. Great gym, lot of parking space

It's a good gym but doesn't have a ton of unique equipment. It's all pretty basic

The place is good. But has the worst customer service!!!!I called to cancel the membership, they said I was all set, next month I was charged! I called again, they said it was the last time!Next month, I was charged the annual fee!! I tried to contact them using the app for message, no one answer!!!Now I came in person, they don’t have notes from my callings! And I need to pay the last month(I didn’t pay that) to cancel!LolCustomer service 0 star!

I went into the gym to cancel my account in August because I would be traveling a lot for work till the end of the year. The worker told me I could put the account on hold if I wanted for 3 months because I would be charged a $59.00 yearly fee soon. He also said if I needed to extend the hold in November I would be able to do so because work is crazy till the new year. November came and I was able to extend the hold till February so called and did so. I was checking my credit card statement today and turns out I was charged the entire time. I figured it would be an easy fix when I called to let them know. Nope! Instead Lexi told me she didn’t show anything on the account as being on hold only the record of me calling at the end of November to place the account on hold. So turns out because the person that explained the entire option of putting the account on hold in August didn’t do his job and place it in the system correctly I’m out of my $100 for the 3 months and nothing could be done. Beyond confused why they aren’t taking responsibility for their screw up! Cancelled the account and actually liked the gym.

In general I like the gym space, the staff is friendly but not ontop of member concerns. Some of the equipment is in rough shape and when it breaks down it takes months to repair. Cruch is a big chain and should have replacement parts in hand at all times. The gym closes early on the weekends so there plenty of time for repairs.

I contemplated writing this review, as I come here a lot, but as I write this from the parking lot, the gym had a posted opening time of 5:00AM, it is now 5:45AM (I’ve been waiting roughly 30minutes) and no one has arrived to open the gym. This is not the first time I’ve arrived and have had to wait. First, there is a list of issues, such as, the cable machines have been broken for months, benches are torn, no one is managing the floor, no one re-racks their weights and the mirrors have not been cleaned since I joined in August. I had issues with payment and they charged me 3 times for the month of December. Spoke to Lexi and told her that I would update my payment the following week, she said she would remove the late fee. Instead after I updated and made a payment I was charged two more times. When I called and spoke to the Manager, he asked me to email him and send him proof. I did and have not heard back in almost two weeks.Update 12/31/2021 6:39AM: still no one has arrived to open the gym, I will be canceling my membership