Located at 877 Grafton St, Worcester, Crunch Fitness - Worcester East offers a spacious and well-equipped gym experience. Members appreciate the clean facilities, extensive selection of equipment, and helpful staff, making it a valued option at a competitive price of around $15 a month. Various fitness classes and a friendly atmosphere are highlighted, providing a welcoming environment for both beginners and seasoned gym-goers.
However, issues like overcrowding during peak hours, inconsistent equipment maintenance, and customer service problems, especially regarding membership cancellations, have been noted consistently. These factors can affect overall satisfaction, suggesting improvements are needed in management and facilities upkeep.
Pros:
- Spacious and well-equipped facility
- Clean environment
- Helpful and friendly staff
- Excellent pricing, around $15 a month
- Variety of fitness classes available
- Good for beginners and advanced gym-goers
- Ample parking space
- Military discount available
- 25-pound dumbbell increments available
- Clean environment with a welcoming atmosphere
Cons:
- Overcrowded during peak hours
- Inconsistent maintenance of equipment
- Frequent issues with membership cancellation and billing
Location / Contact
- Address: 877 Grafton St, Worcester, MA 01604, United States
- Phone:+1 774-312-6228
- Email:[email protected]
- Website:crunchworcestereast.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.8-star.
This business has 60 reviews.
The address is: 877 Grafton St, Worcester, MA 01604, United States .
The contact number is +1 774-312-6228
This service is listed under Gym .
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David
3 years ago
Was going to impact fitness in auburn switched here cause its closer and a third the price for a year and guess what? Working sinks, stocked paper towels and necessary wipe down stations and people all generally wear their masks and theres this sort of respect thats nice. Its super cheap for a year in my opinion just using weights and leaving cause I dont need anything extra personally
Joseph Salvatore III
3 years ago
Walked here today and forgot to bring a mask. The gentleman working here gave me a mask. Thank you guys so much! Really appreciate it. ☺️ It’s the little things like this that show how much you care and why I love Crunch so much! Proud to call u home gym. Blessings too all the staff you rock! 👍🏼👍🏼 …
Nathan Miner
3 years ago
Out of the 3 cable crossovers, 2 have been broken for weeks if not months. After waiting 10 minutes for the only working set, I find they are incredibly unbalanced as one needs to be greased or adjusted or whatever. I waited at front desk for another 10 minutes to talk to staff but of course nobody came by. Please fix your equipment crunch
Edvin Cako
3 years ago
Scammers. I paid off my membership on April and my name still got put into a collections agency case! The agency has been haunting me for the money when I have already paid my dues through the gym.
Cayla Dodd
3 years ago
Extremely crowded and dirty. Tried to cancel before my yearly renewal fee but they basically said f u and took my money and said it in a snotty condescending tone. Awful customer service. FIND A BETTER GYM
Charlotte Rodriquez
3 years ago
Very clean, I love it. Just I think the music a bit loud at time. Great gym, lot of parking space
Stan Shestak
3 years ago
The gym itself is nice, but it has a serious problem. Looks like they're not able to keep up with the number of customers. Some machines are often broken and stay broken for days. And the place gets super crowded in the evening hours. It used to be just mondays around 6pm, but now it's like that almost any day and any time after 5pm. Getting to the point of having to wait for long time to use any equipment. Sadly it might be time to look for another gym.
Ma Th
3 years ago
Lately, there's been broken equipment everywhere and no one seems to be fixing it. This club is also incredibly busy and it's very difficult to get in and out without having to wait long lengths of time. Mondays, Tuesdays and Fridays seem to be the worst days for this. Also, the place is filthy with garbage cans overfilled with used paper towels, and the locker rooms are even worse.
Giselle G
3 years ago
This is my first gym experience and enjoy it. The staff are so nice and helpful. The classes are primarily why I joined and they are included in the price so I was very happy! Get the 3 day guest pass and check it out.
mary martocci
3 years ago
Paid off my membership and my name still got put into a collections agency case! The agency has been haunting me for the money when I have already paid my dues through the gym! Contacted management and they said they would take care of it, however I am still being pestered by the agency. My credit score has gone down now over this matter. Very upset because I owe this gym no money!!!