Planet Fitness

The gym itself is mediocre and usually smells bad. I don't trust going there during a pandemic.My real issue is that I was getting charged for my monthly gym membership because I didn't realize the gym had re-opened. I haven't been there for 9 months, but then I get hit with the yearly fee, too. It's like throwing money in the garbage. The manager refused to reimburse me for any of these fees and also says I have to send certified mail or come in to cancel.I find it pretty despicable that they run the business this way, and I would urge current members to cancel and any potential members to consider another gym.Shady

Staff is nice, and there are quite a few machines which is needed as this is a high traffic gym. My biggest issue is how the men's locker room smells. No other planet fitness I've been to has had a locker room that smells that rancid. It's repulsive.Update: Dropped to one star. Through the pandemic Planet Fitness has been awful about doing right by their customers. I've been charged the annual fee and several monthly fees and I haven't even been there for a year.

One of the best PF locations. You can tell the owner cares about their clients. The showers had the best design with a private dry changing area right outside your shower and the inner shower with a clear curtain for security. Staff is friendly. Nice clean place that wasn't too crowded.

Moved from Virginia and staff was patient and helpful showing me how to change my home gym! Would've loved it if they had the hydro massage beds! Clean facility!

Been a member at this location for 3 years. Too many “lunks” and staff avoids those individuals, going against the prevention of customer intimidation. Paper towels are hardly filled. Staff do not enforce cleaning equipment. This company is so fortunate their rates are cheapest in town or else they would be closed.

Unable to cancel membership. Assistant manager told me the managers new policy is that only the manager can do a cancellation. He called the manager and confirmed. They had expected me to come back when the actual manager was there to cancel. I called another location who told me this is not correct and is against company policy. Do not trust the management at this location. I walked in to the next closest location and every member of planet fitness agreed that the policy the manager at the Albany location was against company policy and was unacceptable. The other location was very helpful and was able to cancel my membership by a teammate that was not at managment level.

Compared to my home gym, I was slightly disappointed. The equipment in the back (cables) and such were dates. The attachments were ages and clearly used. Some of the equipment had seen better days. They didn't have a great water fountain, and I was hoping they had a water bottle refill station, but they didn't. The locker rooms were actually pretty nice, which was cool.The gym wasn't organized in an intuitive fashion. The front where the cardio equipment was was clustered tightly and didn't have a real flow. while this wasn't the staffs fault, the equipment was sort of dirty. The gym users didn't do a great job cleaning up after themselves, which explains why the equipment was probably looking the way it did.Maybe I'm spoiled by my hometown gym. Maybe my expectations are high. But this is a chain gym and I was expecting a little more and a little more congruency. I'd come back if I needed to, but this wouldn't be my first choice.

Cheap monthly fee and they have the cleanest facilities of any gym I have been too. I have the PF Black Card so I use a few different locations and all offer the same quality experience and amenities.

Refused to cancel my membership even though it was the kind that was supposed to be easy to cancel. Sent multiple letters, was charged for 6 months and finally got them to cancel it over the phone. They have refused to refund me. Criminal and the worst kind of gym.

You get a membership and park you car at their parking lot to go workout and someone hits your car and leaves and they outright deny to show you the camera. This is when you need to decide, do they even deserve your business!!With regards to your reply- Location does have a camera pointing towards the parking lot and I was told by the manger that only the Police can access and they won't let me see it which of course is clearly not acceptable.