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Planet Fitness at 161 Washington Ave Ext, Albany, NY, offers a diverse range of workout equipment and maintains a clean, friendly environment. It stands out for its affordability, especially compared to other gyms like the YMCA. This location provides amenities based on membership type, including tanning and massage chairs. While many users appreciate the helpful and welcoming staff, others have expressed concerns about inconsistent service, maintenance issues, and membership cancellation difficulties.

Overall, Planet Fitness is praised for its convenience and value, making it a sensible choice for budget-conscious fitness enthusiasts. However, the gym's overcrowding during peak times and lack of proper air conditioning are recurring issues. Prospective members should be aware of the gym's policies and potential service inconsistencies before signing up.

Pros:

  • Affordable membership fees, starting at $9.99 per month
  • Clean facilities with good sanitary practices
  • Friendly and helpful staff
  • Variety of workout equipment available
  • Amenities like tanning beds and massage chairs
  • Convenient multi-location access for Black Card members
  • Clean locker rooms and showers
  • App available for check-ins and tracking workouts
  • No judgement, no criticism policy
  • 24-hour access during weekdays

Cons:

  • Inconsistent service and maintenance
  • Difficult membership cancellation process
  • Overcrowded during peak hours

Location / Contact

Rating Stats

3.8

out of 5.0

31 reviews
5.0
12 reviews
4.0
4 reviews
3.0
4 reviews
2.0
19 reviews
1.0

Reviews (70)

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I already love this place. It's as comfortable as the staff are warm and friendly. Every machine I can imagine can be found here, and Planet Fitness' no judgement policy rings true. I feel comfortable and confident here, with literally no anxiety or fear. I love this place.

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I have mixed emotions. Although I visit often and get a good workout, the men's locker room is awful...whomever is in charge of cleaning floors needs to understand you need to sweep before you mop. And don't mop the locker room at peak times. The lockers need wiping down inside and out...pretty gross sometimes.

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Not happy with this place at all, especially since I know it could do better as the Planet Fitness I go to normally (I’m using this location temporarily while visiting family) is exponentially better. This location is only open 24 hours 4 days a week, which is inconvenient for me. There are no reusable microfiber cloths available to wipe down the machines so you have to bring your own cloth unless you want to use the provided paper towels (which work as well as cardboard in terms of absorption). None of the machines I like to use best are here besides the elliptical. Even at that, the elliptical is so annoying. Every minute or few minutes or so a message that says “slow down to reduce heart rate” comes across the screen and blocks my stats, which are what I care about seeing when I go to check them. Also, the machine beeps loudly when you take one of your hands off of them to take a sip of water. When I grabbed a yoga mat to use, there was a bug on it, and when I wiped it down afterwards this gross black residue came off on my towel I brought. The locker room smells like old, uncleaned feces every day I walk in. There is a five minute limit on the two massage chairs and rather than having more chairs there are what, 8 tanning bed rooms or so??? They can’t be that popular can they?? 😂 Can’t wait to get back to my usual location.

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Great staff, good equipment. Lockers are destroyed in men’s room and towel dispensers are all terrible. Overall great place just needs better paper towel dispensers and some work on lockers.

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As a first time black member visitor, I was told there is a 5 minute limit on the massage chairs. After 6 months, and 13,000 miles of travel to dozens of PF locations, this was a first, having been given 10 minutes + at other locations. So I ask for the managers card and get this generic card with no name. The young man was adamit about this time limit, and gave me all the reasons to justify it. It's inconsistent with all other locations, and I wanted a good reason. There could have been an exception if your interested in abiding by dozens of other PF franchises. I didn't care for the poor demeanor, cocky atitude, and I am very disappointed.

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I went on a guest pass with someone else. It didn't cost me a penny, but It would have been worth it even if I had paid. I went back a few days ago and signed up. You can't beat the price and the array of machines is almost overwhelming!

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They have recently upgraded machines and televisions, which is a nice touch. They have also clearly trained their staff to be nicer. It gets really crowded at peak times, however, so I would try to go at less-popular times to ensure machine availability or expect to wait.

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Come from out of state to see family, I forgot my key card, no problems staff was super helpful and friendly. (The only reason I gave 2 stars and not 1) this Planet Fitness needs MAJOR upgrading. The locker rooms were horrible, the first locker I opened the bottom was completely torn out. The next 3 I opened were cracked you can tell people are pulling at them to break into them. I did not feel safe leaving my stuff in the lockers ever with a lock. Locker rooms were nice and clean. The equipment, all though some did seem new, needs major updates the gym is missing a lot of equipment that other Planet Fitness gyms do have. Last thing is this PF is very small I would hate to see it during peak times!

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They cancelled my membership....cancel reason..lunk.....manager with horrible attitude tried to enforce the "no gym bags on the floor "....everything gets ugly when he tried to take my gym bag to the front desk....i don't think he is supposed to touch my belongings without my permission. Because of my job i been working out in many different PF locations (NY,CT,MA)..and i always had a great experience with kind and helpful gym staff ....also always carried my small gym bag with me and never been judged for ....also...never saw a sign stating this rule....please be more clear about this..PF is responsible for lost or stolen belongings from lockers?...if no....then i feel more safe carrying with me my keys ,wallet ,gloves,small towel and headphones all the time...

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I definitely have really no complaints. The only thing I wish they had is classes but that's about it. The people are nice, the equipment is up-to-date n its affordable. Can't beat it! Cancellations are free maybe after a year.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.8-star.

This business has 70 reviews.

The address is: 161 Washington Ave Ext, Albany, NY 12205, United States .

The contact number is +1 518-456-4980

This service is listed under Gym .

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