Planet Fitness in Troy, NY, provides a budget-friendly and judgment-free workout environment. The gym is known for its friendly staff and well-maintained equipment, making it ideal for beginners and casual fitness enthusiasts. Members appreciate the 24-hour access on weekdays and the variety of exercise machines available.
However, the gym has faced criticism for its maintenance issues, especially concerning the bathroom cleanliness and malfunctioning water fountains. Some members also reported poor customer service experiences when attempting to cancel their memberships. Despite these concerns, many still find Planet Fitness a suitable option for basic workouts.
Pros:
- Friendly and helpful staff
- Budget-friendly memberships
- Clean and well-maintained equipment
- 24-hour access on weekdays
- No judgment atmosphere
- Variety of exercise machines
- Convenient location with ample parking
- Additional perks like massage chairs and tanning with Black Card membership
- Free training sessions available
Cons:
- Poor maintenance of water fountains and bathrooms
- Issues with membership cancellation process
- Limited free-weight options for serious lifters
Location / Contact
- Address: 660 Hoosick Rd, Troy, NY 12180, United States
- Phone:+1 518-390-7268
- Website:planetfitness.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 70 reviews.
The address is: 660 Hoosick Rd, Troy, NY 12180, United States .
The contact number is +1 518-390-7268
This service is listed under Gym .
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Subin E.K
1 year ago
One of the easy access gym near Troy. It is very close to Walmart and Aldi. They all they have great equipment and places for quick workout. The plans are like black and classic. With the black card you can bring in your friend with you anytime. Also can avail tanning, massage chair, water bed massage.
Aniel King
1 year ago
Nice location, pretty clean. Staff was very helpful and pleasant.
Taina Cruz
1 year ago
Always friendly staff, plenty of options
Rich Marriner
1 year ago
Well kept equipment. Friendly staff.
Roger Sharp
1 year ago
There's not much to review. It's clean and people leave me alone while I work out.
Robert Markham
1 year ago
All of the machines always work. The place is clean. The staff are great.
Janet Glaude
1 year ago
A special Shout out to Manager Eric for showing true client service and retention. Thank you Eric for meeting with me so we could resolve a stumbling block in my member experience. I am grateful for your time and thankful for you respecting my exercise regimen. True client value here at my home gym Brunswick PF!
Joan Saleh
1 year ago
Staff is very helpful and show you how to properly handle equipment. Very encouraging.
04SWED20
1 year ago
I don’t know why I pay service fees when there is no service provided, every time I go there I have to check myself in, the equipment for the cable machine is lying around everywhere, there’s dumbbells left everywhere, and there’s constantly no paper rolls to clean up with, all that noticeable stuff but yet the crew from 9pm to 11pm are just sitting around on there phones or talking to people for the whole 2 hrs I’m there
Alicia Sayre
1 year ago
The staff are always very friendly. With the new traffic light put in makes it so much better. It always looks so busy but I never had a problem getting a machine I wanted. Just started back here and loving it as always. So so glad construction is done. I was going out to the Latham one very nice there to but this one is closer to me.