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Planet Fitness in Troy, NY, provides a budget-friendly and judgment-free workout environment. The gym is known for its friendly staff and well-maintained equipment, making it ideal for beginners and casual fitness enthusiasts. Members appreciate the 24-hour access on weekdays and the variety of exercise machines available.

However, the gym has faced criticism for its maintenance issues, especially concerning the bathroom cleanliness and malfunctioning water fountains. Some members also reported poor customer service experiences when attempting to cancel their memberships. Despite these concerns, many still find Planet Fitness a suitable option for basic workouts.

Pros:

  • Friendly and helpful staff
  • Budget-friendly memberships
  • Clean and well-maintained equipment
  • 24-hour access on weekdays
  • No judgment atmosphere
  • Variety of exercise machines
  • Convenient location with ample parking
  • Additional perks like massage chairs and tanning with Black Card membership
  • Free training sessions available

Cons:

  • Poor maintenance of water fountains and bathrooms
  • Issues with membership cancellation process
  • Limited free-weight options for serious lifters

Location / Contact

Rating Stats

4.2

out of 5.0

11 reviews
5.0
6 reviews
4.0
5 reviews
3.0
11 reviews
2.0
37 reviews
1.0

Reviews (70)

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I’m switching back to Vent fitness because they have better equipment and amenities. Also, the management at Troy PF is very unprofessional. Would benefit from acquiring people/customer service skills. I actually found the front desk staff to be much more friendly and helpful than the managers.

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This is my favorite out of the 3 pfs I have been to.I like the layout here,the variety of excercise equipment.My favorite part of going to this gym is all of the equipment available to use for abdominal.Clifton park and Loudonville PF do not have much equipment for this,and ABC has close to nothing so this is definitely a plus.

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Very clean facility with lots of machines of all varieties. There are several rows of treadmills, ellipticals, stair climbers, bikes and recumbent bikes. The weight machines are well maintained, and they've got several dedicated circuit routines.Locker rooms were well kept and frequently checked. I've been a member for about two months now and I've got no complaints.

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No bench. No deadlift. No free weights over 75 pounds. This is a place for basic working out not for anyone who is serious about getting into shape. Even cardio is restricted to certain areas. This gym makes you feel like working out hard is wrong.

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Wow, some people complain just to complain. So what if the staff's on their phones. What are they supposed to be doing? Running next to you while wiping the sweat from your ass? They can't be on them too much because the place is always stocked and immaculate. I also get greeted Everytime I come or go. The gyms great and so are the staff. Stay home and workout you miserable bastards! 😉

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Friendly trainer. Clean gym and lockerrooms. Nice atmosphere. Non judgemental. Friendly and everyone seems to just keep to themselves. Great place to workout. Great selection of machines. Great prices. The massage hydrobed is amazing after a workout! Only thing I wish is that the machines were numbered! Its the only gym I've been a member at where the machines aren't numbered so it's a bit harder for someone whose new or not a pro to know which machines are what. Really wish they'd number the machines!

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It's a neat and friendly environment with lots of machines for whatever your work-out routine may be. I've been going to this PF location for a year and I haven't witnessed a single incident that remotely resembles any of the negative reviews I've read of (other) PFs in the past. Come and join this facility, you won't be disappointed!Oh and did I mention, one of their staff wished me happy birthday while signing me in! A small gesture but I live and work a few states away from my wife and I generally tend to feel a bit down on special occasions such as these and such gestures tend to make my day :)

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I've been a member for two months and I am addicted to the changes it has done for me, for 10$ a month you can't beat it, I'm surprised to see negative comments about this place for 10$ , but I guess there are people that just like to complain even though a deal like this is positive!!! Oh yeah great staff also!!! Thanks PF!!!

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Some people must have nothing better to do than make up things to complain about. I have nothing but great things to say about this gym and particular location. Clean atmosphere, nice staff and plenty of machines. Also, I know that I am not alone because it's packed every day! Get what you pay for? Well, I tend to believe you get out what you put in. This place Rocks. Even had a free personal trainer meet with me to develop a workout routine and give me a tour of the facility. Lost weight, gained muscle and feeling phenomenal. Well worth the measly $20 per month. Well worth it!

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Not at all impressed with this relatively new gym. Maybe you get what you pay for here - $20 a month... In the last 6 months there have been lights over the sinks that have been out for several weeks until I called the manager (who said he wasn't aware...) a toilet that was out of order for oh,, two months and today, today.... no hot water at 8am (and not for the first time) I also don't believe there has ever been a time that I wasn't able to find a TV channel changer on the treadmills that didn't work.All this on top of the fact that the person at the front desk doesn't even look up (or isn't there) when I come in. Not sure why I need to pay if they don't know who's walking in the door.Forget the "lugs"... and the "judgment free zone" and hire a maintenance person cause I am judging ... and seriously considering canceling my membership.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 70 reviews.

The address is: 660 Hoosick Rd, Troy, NY 12180, United States .

The contact number is +1 518-390-7268

This service is listed under Gym .

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