Planet Fitness in Troy, NY, provides a budget-friendly and judgment-free workout environment. The gym is known for its friendly staff and well-maintained equipment, making it ideal for beginners and casual fitness enthusiasts. Members appreciate the 24-hour access on weekdays and the variety of exercise machines available.
However, the gym has faced criticism for its maintenance issues, especially concerning the bathroom cleanliness and malfunctioning water fountains. Some members also reported poor customer service experiences when attempting to cancel their memberships. Despite these concerns, many still find Planet Fitness a suitable option for basic workouts.
Pros:
- Friendly and helpful staff
- Budget-friendly memberships
- Clean and well-maintained equipment
- 24-hour access on weekdays
- No judgment atmosphere
- Variety of exercise machines
- Convenient location with ample parking
- Additional perks like massage chairs and tanning with Black Card membership
- Free training sessions available
Cons:
- Poor maintenance of water fountains and bathrooms
- Issues with membership cancellation process
- Limited free-weight options for serious lifters
Location / Contact
- Address: 660 Hoosick Rd, Troy, NY 12180, United States
- Phone:+1 518-390-7268
- Website:planetfitness.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 70 reviews.
The address is: 660 Hoosick Rd, Troy, NY 12180, United States .
The contact number is +1 518-390-7268
This service is listed under Gym .
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Alex Weglarz
1 year ago
Place closes down for a dusting of snow with wet roads. Just let you drive there to read the sign. Watched many others to the same. Pathetic
James Ni
1 year ago
Excellent! Staff are very nice. Everything I need to get in a workout and great price.
Abdusshakoor SAAFIR
1 year ago
So happy this Cumberland Farms allowed me to use the bathroom at night unlike the one in Cohoes on 77 Delaware Street who said the bathroom closes 10pm to 5am 🙄 …
Nay Bran
1 year ago
It's a good place to work out and get the job done at a low fee. No frills. If only they had a steam room.
Holly Jansson
1 year ago
Feels judgment free enough, which is important for to me. Clean machines and locker room, all the staff I’ve interacted with have been super sweet and kind. The stretching area is uncomfortably small, esp if people like to spread out. I pretty much go for the cardio machines and they function well.
Carlos K. Garcia
1 year ago
Understandably smells of a mixture of multiple people's perspiration, but the app doesn't work as well as the employees might like to think it does. I was unable to get a membership with my son and his girlfriend, so I decided to forego any further attempts to enroll
Wendy Buell
1 year ago
Returning to gym after a couple years of staying away cause covid ya know, late evening staff are pleasant, it's clean, machines are all in order. Locker room kind of small but in good condition.
Victoria Busch
1 year ago
Nice equipment, clean place.Nice friendly staffOne complaint...they tend to play one type of music for too long instead of mixing it up.
Z
1 year ago
Small gym, but can still get a good workout. Many cleaning stations and helpful staff.
Walter Garcia
1 year ago
I did not go to Planet Fitness. I went to KFC which is next door to Planet Fitness.KFC was awesome!