Defined Fitness Sandia Club

The Juan Tabo facility has gotten run down and the equipment hasn’t been kept-up. They seem to not be able to keep employees, turnover is rampant.

I love this gym, I used to be regular but got detailed by COVID. I am back and the gym was so pleasant on Sunday afternoon, cool, clean and uncrowded. I hope to get back in the gym habit.

This location should be offered as a discount compared to the others. The roof has been leaking since I joined over a year ago. The parking lot is a mess, the equipment is often broken, and, worst of all, it’s hot inside!!

This gym is literally ALWAYS humid and has poor circulation. You can barely tell they put the AC on unless you’re standing directly under the vent. I’ve gotten Covid TWICE from coming here, even while wearing a mask, which I can only assume is because of the incredibly poor air quality. With it being summer it’s only getting worse. The showers also very obviously are never cleaned. I’ve been coming since for over a year now and the same gross shampoo/body wash puddles will sit in the corners for months, the floors are just slime, mold on the shower curtains (if there even is one) just completely disgusting. Half of the showers are missing body wash. Thank god they painted the locker rooms from red to blue though. Because that’s a top priority.The gym itself could be nice, they have lots of great equipment and classes etc, but clearly cleanliness and overall health and wellness is surprisingly not their top priority.

I’ve been coming to this location for more than 6 years. However, the air conditioner has been broken since the start of the summer (if not longer). It feels like you’re working out in a sauna. They just have a ton of mop buckets under the vents. The roof and windows leak every time it rains. For the money you pay, you’re better off looking at other establishments.I know I’m going to start looking at other gyms this week. It’s unbearable at this point.

I had a membership for a couple of years until my work schedule changed. I was never able to go to the gym due to their limited hours. They have horrible hours and seems like they are never open! Other than that the equipment variety is nice, I just wish they had more open hours on the weekend so I can get my membership back.

Love it there but kinda sucks they close at 10. Hopefully they go back to 12am or even 11pm

I chose this gym for 2 reasons: classes and childcare availability. Unfortunately every time I have gone in the last few months, the childcare is full and I have to miss my class. I don’t know if the volume has increased or childcare has decreased but it’s clear that there is not enough staff to cover busy times. This is really frustrating.

They dont tell you about the cancellation fee , they make you wait till youre in a contract with them. Unprofessional front desk.

Alexis was assisting the front desk when I came in to rejoin Defined Fitness Juan Tabo. I had old gift cards that I needed to redeem which complicated the process. Alexis was kind, professional, patient and friendly. ALEXIS was awesome. Alexis deserves an “ATTA GIRL” award for impeccable customer service. Thank you Alexis