Midtown Sports and Wellness

I'm disappointed that Midtown no longer covers their swimming pool in the winter, especially as this is the reason I joined. However, the cherry on the sundae is the cancellation policy for our month-to-month membership; more than sixty days' notice is required, as I discovered when I tried to cancel. I read the contract before signing up, and this is not made at all clear -- for obvious reasons! I also had difficulty locating someone with the "authority" to accept my cancellation; it took two visits to the gym itself, and the phone number listed on the website is just the front desk at one of their Denver-area clubs. It was a pretty nifty little shell game! As a federal employee who has been hurt by the government shutdown, I asked management to consider waiving some of the fees associated with two more months' worth of dues. Silly me! When Mike Baker, the GM, finally got back to me, he told me in essence that the club is willing to delay taking my money -- but take it they will! I'm chalking up the $300 in dues that I still owe them as a life lesson, but I feel as though I'm dealing with car salesmen. Buyer beware!!!

The gym was always kept clean and the staff was usually helpful, but when I canceled my membership that’s where this review comes from. Even if you cancel a month in advance, they’ll still charge you for another month regardless. Makes no sense, I know. Bad business at the corporate level.

Love this place. They have a family changing room which is a must for me as I have a son on the spectrum. The pool is the best and my son and I love the basketball court. The staff is awesome, especially Nell and Bo, and very friendly. Just a great workout experience.

This gym can get really crowded and sometimes things take a long time to fix such as machines and hot tubs, but it is because it is very popular. It has everything you would need..a great pool, hot tub, sauna and great work out space and yoga classes which i really love.

Account management is a joke. They make false promises, pass you around, and ignore your concerns. Tyler Nunez (Personal Trainer) is great though. She maintained professionalism and provided help when I needed it. I highly recommend her.

Terribly run. Have personally witnessed sexual harassment being brought up to management who, time and again, have blown off this issue, creating a space that feels unsafe. The machines are mediocre and poorly maintained and there are only two small mats for stretching-something that has me questioning why this is the most expensive gym in Albuquerque. Staff are nice, but overall it is an overpriced experience and a negative environment.

I’ve had a membership here for months now and Ive had many problems with accounting management. They never helped me with problems I️ had with my membership and always beat around the bush. They kept racking up my account when they couldn’t communicate certain things they did with my account. The “Manager of accounting” was also no help. This club is very money hungry and they don’t care whatsoever about any problems you have, they just want the money. I️ will no longer be going to this gym.

1.The pool is never warm enough.2.There are robberies every week that management tries to down play so that interested members won't know and so current members won't cancel their membership.3.There are only two cameras outdoors in a heavily busy parking lot.4.After new membership begins, 3 months into it membership rates slowly increase every single month with no explanation from the general manager.5. The hot tub is unreliable when it comes to the pressure of the jets and the temperature.

I have been a long time member of this gym and when I read all the negative reviews I just shake my head. This is overall a great gym. Nice, well maintained equipment, great people, and a LOT of other amenities, like hot tub, hot and dry sauna, pool, full basketball gym, racquetball and more. Is it ALWAYS perfect? No. But this is definitely a 5 star health club.

Don’t waste your money. The club looks nice at first, but the equipment is always broken, there is never any hot water in the showers, the locker rooms are generally a mess, and most of all their customer service is atrocious. It’s simply not worth the money, and if you do join they will make sure they extort an extra two months dues from you when you want to cancel.