Midtown Sports and Wellness in Albuquerque offers a wealth of amenities catering to both families and individuals. Conveniently located and with friendly staff, it features abundant workout equipment, outdoor and indoor pools, saunas, and a steam room. This gym stands out for its clean facilities and wide range of fitness classes, including group yoga.
However, multiple reviews highlight ongoing maintenance issues and poor management. The gym's high membership fees do not always reflect the quality and upkeep of equipment and facilities. Additionally, the customer service, especially regarding billing, has room for significant improvement.
Pros:
- Convenient location.
- Friendly and helpful staff.
- Clean facilities.
- Wide range of fitness classes.
- Good variety of workout equipment.
- Outdoor heated pool available all year.
- Amenities like sauna, Jacuzzi, and steam room.
- Family-friendly environment.
- Positive atmosphere.
- Dedicated and professional trainers.
Cons:
- Broken cardio machines and equipment.
- High membership fees.
- Poor customer service and billing issues.
Location / Contact
- Address: 4100 Prospect Ave NE, Albuquerque, NM 87110, United States
- Phone:+1 505-888-4811
- Website:wellbridge.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.3-star.
This business has 60 reviews.
The address is: 4100 Prospect Ave NE, Albuquerque, NM 87110, United States .
The contact number is +1 505-888-4811
This service is listed under Athletic Club .
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Marcus Fryer
7 years ago
It’s fine. They finally got the pool working in the winter and there is plenty of equipment available here. Some of the staff are really great. - updated - the pool has been a wreck most of the winter. They can’t keep the temp up and when you call to ask what the temp is, they usually tell you 4 or 5 degrees higher than it actually is when you get out to go swim. It sure seems like they’re not covering it and not keeping the heater set appropriately. I guess repairing the bubble was too expensive and now they don’t want to pay to heat the pool and cover it. 70-72 degrees is pretty chilly.
Jeannette Williams
7 years ago
I am very disappointed in Midtown. I was a member years ago and as a teacher I received a good discount.As a senior I joined again. I paid$90 per month and was told that was a discounted amount. I joined specifically for water aerobics with Wendy. After several months I was told the bubble over the pool was not to be replaced. There are 58 water aerobics people in our group, mainly older women including myself. For physical reasons we are not able to do other exercises. We were told this was for cost reasons. Now we are told it is for the "greater good" (of whom I do not know).After writing Jim Gay and Ed Williams the owner of Sports and Wellness at the Welbridge Corp. In Denver, I have had no response.Perhaps older women exercising in your pool does not give the gym a good image. Maybe just those body builders are the image you want.Anyway, you have lost my membership. You have also lost your best instructor, Wendy. I think many of our group will be moving to Defined Fitness.
Min Jin
7 years ago
Very few places in town with outdoor heated pool all season long. Yes it’s Midtown GYM. Priceless.
Diana Anahi
7 years ago
I love this gym! I first discovered it in 2013, and I fell in love with the gym's extra amenities. It has a pool, a Jacuzzi, a sauna, and a steam room (a private steam room is located in the women's locker room, which is so nice because men are not allowed!). Those amenities make me feel like I go to the spa instead of the gym every time I visit. In fact, the steam room has already cleared up and brightened my skin's complexion! No wonder multiple celebrities swear by steam room showers.In addition, The gym provides fresh towels and daily lockers that have actual locks on them. You do not have to bring your own locks. The facilities are clean and the equipment is in good shape. Their water is infused with lemons and oranges! Plus, the staff is super friendly!I do not know why people have written such poor reviews about this place. For me, it's the best gym in town! I've been to Planet Fitness and Defined Fitness and some boutique gyms, but they do not compare to Sports and Wellness. Check this place out if you care about your health and wellbeing. Your money will be well spent.
J
8 years ago
Family friendly, great staff, Awesome trainer (Lillian), lots of class choices, clean and fun! Our family loves S&W! We can also go to any location, they are all a little different lay out but awesome. Try before you buy is always recommend by them.
Michael Padilla
8 years ago
I'm very disappointed with this place. It seems like they have some very skilled scammers working here. I opened up a gym membership here in April and long story short, one of the managers committed health insurance fraud on mine and another guys account, (who called me threatening me thinking I committed fraud when really it was the company) and even altered my drivers license and information, and according to another manager named Carolyn Montiel We weren't the only people affected. It was really unfortunate because i was very excited to come here and join, just to get slapped in the face and find out that I got frauded, my information violated, and sent out by the company. I spoke with everyone in management up into a corporate office in Colorado, and not ONCE did I get an apology from anyone of those people, much less an acknowledgement of sympathy from what had happened. It was actually the opposite and I was ignored, even after multiple calls and getting lied to by the staff in the front. I finally got a call back a week and a half later from the GM at midtown, and his sorry ass response to me was "so... what do you want us to do for you?" I was very upset and told him to refund my money and I'll tell u what they were very smart to do that. Most people pay top dollar for a membership at these clubs and speak very highly of them but I see nothing but a bunch of frauds and extremely rude careless and reckless people, especially when their employees are stealing identities and committing insurance fraud. They put up a good front but this company down to most of its employees are extremely questionable, down to what happened to how it was all handled. I just hope it hasn't already happened to someone else and they have no idea to this day, because people work too hard for their health insurance coverage.
David Sharp
8 years ago
Great Equipment, Locations and amenities However, Very Expensive for a secure locker room and membership it was over 120.00 AND DO NOT GIVE THEM YOUR BANK INFO you will have to fight and fight even after your contract is up to get them to stop debiting your account. Watched a friend go though this now. Finished my 12 of months and they wanted a 13th payment. Next I am filing a claim of 4 unauthorized payments with Wells Fargo a total of 6 additional payments I got nailed by not watching my checking account. And my wife's car was broken into, and I've personally seen another car window smashed
Erica V
8 years ago
I have been enjoying my Sports and Wellness membership for some time now. I am really surprised by the low reviews! This sports club is great! I chose sports and wellness because I have two children and their childcare hours are the best in town. I like this location because it is close to my home, the staff is friendly (for the most part) and if I get in at the right time I can usually get the equipment I want. If I ask the trainers a question about how to use something they are always friendly and kind. There was a mistake with billing and my account manager went above and beyond to correct the problem. I wish I could afford to hire a trainer! They have so many great trainers, it would be hard to choose one!
Gary Mallory
9 years ago
This is a great gym. I have used the personal trainers and find them to be well trained, attentive. The overall cleanliness is very good, and the equipment is in good working order. I highly recommend Midtown.
AJ’s Car Reviews
9 years ago
Completely awful the just want your money I have recived 3 unexpected charges. I was told they were taking 15 of my bill so my bill was only $50 I had $57 on my bank account and I was charged with a $25 late fee so instead of being charged $50 I was charged $90. I was homeless as a teenager fir a few weeks (because I was being a stubern teen who was acting dumb) and I had $100 to eat for the next two weeks I had all my bills paid from mid town bit the chared me at the beging of the month when they know I always pay at the end of the month so I called furious and they basicly told my tough luck piss off call corprit which was closed for 4 day due to the Holliday weekend so they dont give a crap about you health or wellness just your wallet