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Midtown Sports and Wellness in Albuquerque offers a wealth of amenities catering to both families and individuals. Conveniently located and with friendly staff, it features abundant workout equipment, outdoor and indoor pools, saunas, and a steam room. This gym stands out for its clean facilities and wide range of fitness classes, including group yoga.

However, multiple reviews highlight ongoing maintenance issues and poor management. The gym's high membership fees do not always reflect the quality and upkeep of equipment and facilities. Additionally, the customer service, especially regarding billing, has room for significant improvement.

Pros:

  • Convenient location.
  • Friendly and helpful staff.
  • Clean facilities.
  • Wide range of fitness classes.
  • Good variety of workout equipment.
  • Outdoor heated pool available all year.
  • Amenities like sauna, Jacuzzi, and steam room.
  • Family-friendly environment.
  • Positive atmosphere.
  • Dedicated and professional trainers.

Cons:

  • Broken cardio machines and equipment.
  • High membership fees.
  • Poor customer service and billing issues.

Location / Contact

Rating Stats

3.3

out of 5.0

26 reviews
5.0
6 reviews
4.0
4 reviews
3.0
6 reviews
2.0
18 reviews
1.0

Reviews (60)

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I have been a long time member of this gym and when I read all the negative reviews I just shake my head. This is overall a great gym. Nice, well maintained equipment, great people, and a LOT of other amenities, like hot tub, hot and dry sauna, pool, full basketball gym, racquetball and more. Is it ALWAYS perfect? No. But this is definitely a 5 star health club.

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I’ve had a membership here for months now and Ive had many problems with accounting management. They never helped me with problems I️ had with my membership and always beat around the bush. They kept racking up my account when they couldn’t communicate certain things they did with my account. The “Manager of accounting” was also no help. This club is very money hungry and they don’t care whatsoever about any problems you have, they just want the money. I️ will no longer be going to this gym.

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Very few places in town with outdoor heated pool all season long. Yes it’s Midtown GYM. Priceless.

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I love this gym! I first discovered it in 2013, and I fell in love with the gym's extra amenities. It has a pool, a Jacuzzi, a sauna, and a steam room (a private steam room is located in the women's locker room, which is so nice because men are not allowed!). Those amenities make me feel like I go to the spa instead of the gym every time I visit. In fact, the steam room has already cleared up and brightened my skin's complexion! No wonder multiple celebrities swear by steam room showers.In addition, The gym provides fresh towels and daily lockers that have actual locks on them. You do not have to bring your own locks. The facilities are clean and the equipment is in good shape. Their water is infused with lemons and oranges! Plus, the staff is super friendly!I do not know why people have written such poor reviews about this place. For me, it's the best gym in town! I've been to Planet Fitness and Defined Fitness and some boutique gyms, but they do not compare to Sports and Wellness. Check this place out if you care about your health and wellbeing. Your money will be well spent.

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Family friendly, great staff, Awesome trainer (Lillian), lots of class choices, clean and fun! Our family loves S&W! We can also go to any location, they are all a little different lay out but awesome. Try before you buy is always recommend by them.

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I'm very disappointed with this place. It seems like they have some very skilled scammers working here. I opened up a gym membership here in April and long story short, one of the managers committed health insurance fraud on mine and another guys account, (who called me threatening me thinking I committed fraud when really it was the company) and even altered my drivers license and information, and according to another manager named Carolyn Montiel We weren't the only people affected. It was really unfortunate because i was very excited to come here and join, just to get slapped in the face and find out that I got frauded, my information violated, and sent out by the company. I spoke with everyone in management up into a corporate office in Colorado, and not ONCE did I get an apology from anyone of those people, much less an acknowledgement of sympathy from what had happened. It was actually the opposite and I was ignored, even after multiple calls and getting lied to by the staff in the front. I finally got a call back a week and a half later from the GM at midtown, and his sorry ass response to me was "so... what do you want us to do for you?" I was very upset and told him to refund my money and I'll tell u what they were very smart to do that. Most people pay top dollar for a membership at these clubs and speak very highly of them but I see nothing but a bunch of frauds and extremely rude careless and reckless people, especially when their employees are stealing identities and committing insurance fraud. They put up a good front but this company down to most of its employees are extremely questionable, down to what happened to how it was all handled. I just hope it hasn't already happened to someone else and they have no idea to this day, because people work too hard for their health insurance coverage.

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Great Equipment, Locations and amenities However, Very Expensive for a secure locker room and membership it was over 120.00 AND DO NOT GIVE THEM YOUR BANK INFO you will have to fight and fight even after your contract is up to get them to stop debiting your account. Watched a friend go though this now. Finished my 12 of months and they wanted a 13th payment. Next I am filing a claim of 4 unauthorized payments with Wells Fargo a total of 6 additional payments I got nailed by not watching my checking account. And my wife's car was broken into, and I've personally seen another car window smashed

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I have been enjoying my Sports and Wellness membership for some time now. I am really surprised by the low reviews! This sports club is great! I chose sports and wellness because I have two children and their childcare hours are the best in town. I like this location because it is close to my home, the staff is friendly (for the most part) and if I get in at the right time I can usually get the equipment I want. If I ask the trainers a question about how to use something they are always friendly and kind. There was a mistake with billing and my account manager went above and beyond to correct the problem. I wish I could afford to hire a trainer! They have so many great trainers, it would be hard to choose one!

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Worst sports and wellness location in the city. Trainers are disrespectful and so undertrained and not knowledgable, they put clients and members in danger, which I've witnessed first hand. After several complaints were ignored I dropped my membership entirely because I lost so much respect for this company. Worst trainer: Maygann Duran. Wouldn't recommend this trainer to my worst enemy. Waste of time and money, she's careless, arrogant and completely ignorant in the field of nutrition and fitness.

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I love this gym - staff is great, I have a wonderful trainer (Melanie), Nell is amazing, really enjoying everyone and the positive atmosphere. Will be sending my daughter to their summer program. Love it.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.3-star.

This business has 60 reviews.

The address is: 4100 Prospect Ave NE, Albuquerque, NM 87110, United States .

The contact number is +1 505-888-4811

This service is listed under Athletic Club .

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