The Alaska Club East

DO NOT ENROLL HERE! I too thought I would not be effected by their weird scheming fee system. I work in construction however and I short notice had to go to the lower 48 for a year for work. I requested to pause my account, Alaska Club repeatedly refused that, I finally requested to be let out of my contract (then I could resume when I returned ) they refused to accept a letter from my employer stating i’d moved as proof of my moving (I live in company housing and don’t have a lease). We went back and forth over a few months and then they sent me to collections with all accrued charges, fees and interest. I think the high monthly charge barely breaks even and the fees is how they make a profit. In the end no document I could provide met the clause to prove my move and end the contract, but here I live now in Colorado, I think meeting the criteria of having moved , yet in collections. Just go somewhere else, they have other fees you’ll run afoul of.

It's very expensive and they don't offer any intermediate plans. I had surgery after an injury caused by one of their own employees and was unable to use the gym and they still made me pay for my membership instead of freezing my account.

Clean facility. Very well maintained. Staff are very professional and helpful. Wish there were more weight options. Heaviest plate is 45lbs. Weight room gets really warm in the summer. Music playing on the overhead speakers is very hit or miss, mostly miss.

Expensive. It sounds like a great club because of all the other locations they tell you that they have, but they are all closed down. Also, a $140 month to month membership doesn't include tanning, and all memberships take 60 days to cancel. So, you're locked into at least 60 days as soon as you sign up and find out they've screwed you. Clean gym is why they received a 2, every gym I've known that has employed these business tactics has gone bankrupt.

My trainer us the best. She knows just how much to push me through my workout and get everything out of me. I always leave feeling satisfied and like she did her job kicking my butt in gear. Live my trainer. Yvonne you are the best. Thank you for believing in me and pushing me through.

UPDATE Sept. 7: I have since been a member for the past 2 years. I love the facility. Anthony and I got into it this day but it didn't keep me away and have since met amazing workers.I have always loved this place but I am sick and tired of their customer service and everything!It's the worst it has ever been.Anthony with Alaska Club East membership asked me to leave because I wanted to get the day pass and I didn't want to sign up for any of their membership plans. As a previous member for multiple years, I was absolutely horrified at that treatment. I think they want to be marketed only to the rich and they don't want any other kind in their club. What kinda...? I was told to leave because this is "a members only club" even though they have a nonmember daily fee option. I'm a good member of this society...You guys make enough money, maybe you should pay your workers a little more so they will be nicer to the community. Come back down from your high horse and be a community oriented business that treats our community good. Thanks for today... So appreciated.

They always have the equipment I want to use, it's always clean and kept in good condition. Staff is friendly and locker rooms are clean. Love the adult 21+ locker rooms.

I tried to sign up for the 30 days for 30$ offer which they still have up on their sign. I was only interested in using the pool because I am healing from a fractured ankle and I was informed the offer ended yesterday even though the sign was still up and the other customer representative wasn’t aware of this either. Which I find odd and the fact that the woman asked me where I came from which didn’t feel appropriate to the conversation at hand. Very unwelcoming and unprofessional.

May 2021 Update: I just rejoined Alaska Club after 2 years at another gym. Happy to be back. Really impressed with the COVID safety measures to keep people safe, but also not overly restrictive.

My complaint with ACE is poor maintenance. A shower I used recently and found gum stuck to the floor within, still had the same gum stuck on the floor when I stepped into it a week later. (Granted that when I pointed it out it was corrected immediately) Are the cleaning staff not even watching what they are doing? The spa often does not have enough water that the surface skimmer works. Isn't it lovely to see scum and hair floating on the surface of the water? Issues brought to management's attention do get addressed but I don't feel I am being paid enough to part time manage the facility. The person who manages temperature and chlorine levels in the spa per State Regulation should also make sure ALL systems are operating correctly.