Johnson Fitness & Wellness Store in Appleton, WI, offers a wide selection of high-quality fitness equipment. The staff, particularly Pete and Kent, are praised for their extensive knowledge and dedication to great customer service. Customers appreciate the informative and hassle-free shopping experience which has led many to become repeat clients. The store also has a commendable delivery and setup service, ensuring a smooth purchase journey from start to finish.
However, the store has had mixed reviews regarding repair times and after-sales service, indicating room for improvement in these areas. Some customers noted pricey equipment and pushy sales tactics as minor drawbacks.
Pros:
- Wide selection of high-quality fitness equipment
- Highly knowledgeable staff
- Excellent customer service
- Informative and hassle-free shopping experience
- Prompt and professional delivery and setup
- Repeat customers indicate strong customer loyalty
- Pete and Kent receive specific praise for their service
- Good deal offerings on used equipment
- Free consultation-like experience with knowledgeable staff
Cons:
- Mixed reviews on repair times and after-sales service
- Some equipment considered pricey
- Reports of pushy sales tactics
Description
Chain operation offering a wide array of new & used brand-name exercise equipment, plus maintenance.
Location / Contact
- Address: 231 N Casaloma Dr, Appleton, WI 54913, United States
- Phone:+1 920-830-9192
- Email:[email protected]
- Website:johnsonfitness.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 60 reviews.
The address is: 231 N Casaloma Dr, Appleton, WI 54913, United States .
The contact number is +1 920-830-9192
This service is listed under Exercise Equipment Store .
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Fran Caruana
2 years ago
Kent Hackbarth provided us with exceptional guidance as we searched for the perfect piece of exercise equipment. Professional, knowledgeable, patient. We will recommend Kent to family and friends, and are happy to provide this public recommendation, as well.
B R
2 years ago
Awesome service....Great knowledge and able to find exactly what i wanted to purchase. Would definitely go back again.
Bruce Loeb
2 years ago
i had trouble with my S 70 . It was under Warranty . Johnson Fitness could not fix it. With no question they replace my unit with the newest model. Was very impressed with how professional they handled my situation
Jeff
2 years ago
I have made multiple trips to Johnson Fitness over the past years and now I have a complete home gym. Pete and Kent are always very helpful. Delivery and setup teams do a great job too.
Nicholas Reitzner
2 years ago
Great experience. Sales rep. really knew his stuff. Gave me options of what I was there to purchase. Checkout was quick and easy. I will be a return customer
Sarah Mahaney
2 years ago
Spent a few hours shopping for a new treadmill. As a person who runs thousands of miles a year it was important to get an advanced machine and to ask all the questions…the sales person I worked with was phenomenal and was able to assure me I made a great choice! Very pleased so far with my experience
Daniel Saint
2 years ago
Lots of very nice fitness gear and massage chairs.
Carole Stephens
2 years ago
Excellent service
Sheri Heimlich
2 years ago
Pete is very knowledgeable and patient. He's not pushy at all. They have a great selection of equipment here and he knows the good and not as good about all of it. Great experience so far.
Paul Hanneman
2 years ago
Informative question based salesman. The way it should be. Highly recommend