Planet Fitness, located at Plaza Fiesta in Atlanta, GA, offers a spacious and well-equipped gym environment. The friendly staff and clean facilities make it a welcoming place. With 24-hour access on most days, it caters to various schedules. However, issues like cleanliness in showers and billing concerns have been noted by some members.
The gym features massage chairs, hydro machines, and a variety of equipment, including a special Black Card section. While the gym generally provides a good workout experience, some users have faced challenges with customer service and membership cancellations, which are worth considering.
Pros:
- Friendly and helpful staff.
- Clean facilities.
- Open 24 hours on most days.
- Spacious workout area.
- Variety of equipment.
- Good location next to other businesses.
- Massage chairs and hydro machines.
- Affordable membership options.
- Encouraging atmosphere for all fitness levels.
- Special Black Card section.
Cons:
- Issues with cleanliness in showers and bathrooms.
- Difficulty in canceling memberships.
- Some staff can be inattentive.
Location / Contact
- Address: 4166 Buford Hwy NE Ste 1101B, Atlanta, GA 30345, United States
- Phone:+1 404-315-7999
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 70 reviews.
The address is: 4166 Buford Hwy NE Ste 1101B, Atlanta, GA 30345, United States .
The contact number is +1 404-315-7999
This service is listed under Gym .
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ROBERT BLEDSOE
1 year ago
This facility is nice but lately I have noticed men using the mirror in the bathroom and the one in the locker room for grooming. There is this particular young man who is doing this every time I'm there. This fellow uses the mirror in the locker room as if he's in his mirror at home. He sits on the counter and cuts his hair and line it up which requires him to be very close to see what he is doing. He's mostly half dressed as if he's in his own bathroom. I know a few members may shave for work but no one needs to see this person each time they come to the gym doing the same thing. Also leaving clothes in a locker. I have gone there, opened a locker door and see clothing and or other stuff in it. There use to be a gentleman late night sleeping either on a bench in the locker room or on a piece of equipment. Just not what I want to see when I'm at the gym.
Jason Miller
1 year ago
A little more attentive from employees when at service desk..im not sure why it takes 2 of them to listen and help someone with a question to their dilemma when one of them could say.."can I help you"..or if it truly takes 2 to come to a resolution..then maybe an acknowledgement and "ill be right with you"..all I wanted was for them to push a button so I could use massage chair.
Shanika Dixon
1 year ago
I haven't been to this location in about 5 years...I was in the area/decided to stop by to work out. Some of the equipment I was surprised to see (they don't have at the 2 locations near my house). I will say the stretching area was filthy(very dusty, and there were clumps of hair everywhere on the floor).
Steven Neu
1 year ago
The equipment is state of the art and the people working there are great!
Shintena Manuel
1 year ago
Great gym thank you for all your help I appreciate it . Helped me out when I needed it the most . I take ownership that i did not leave properly . But I just wanted to say thank you . Go and check them out for yourself they have a great team.
Jose Santana
1 year ago
Let me first start out by saying that I absolutely love planet fitness with the massage chairs hydro machines and decent equipment however that is where I draw the line I am extremely disappointed because I have been a member since October of 2022 and they have been charging me $40 for the black card membership instead of $24.99 which is what was agreed upon. I am tired of getting screwed out of extra money. I have attempted to discontinue my membership however I keep getting told that I have to come in in order to do so. I have moved several hours away and there is a planet fitness up near me yet they have refused to transfer it. I will be contacting corporate because this is absolutely insane. All of my information is updated on the app yet I still continue to be charged more than what was agreed upon. I will never get another membership from this place even though the staff where I live is extremely friendly!!!!!!
Weston Fordham
1 year ago
Never had a problem when I used this gym BUUUT when I tried canceling my membership they told me I had to write a letter to them to cancel because I moved to another state. Went to a Planet Fitness in my new state. They told me they were lying and had me transfer the membership there and they canceled it for me.
Joshua A. Grier
1 year ago
They keep billing you after cancelling. I cancelled by sending a letter. I received a call confirming it was cancelled and billing would stop and they still billed me. I just called and the claim I have wait for 3 days to speak to the General Manager after already speaking to him last month. Ridiculous. Never will I join Planet Fitness again
Kirkwood Stunna
1 year ago
This is hands down one of the worst locations. The manager named Edgar absolutely just sits on his phone and don't even great customers coming in. He usually just laughing and talking to the women employees. It's sad you come in and everyone is just on the phone having a good time getting free money. Only person I have seen do the job with consistency is Joshua. The manager CJ is good but this Edgar person must be replaced. The bathrooms are never cleaned white he is there. He doesn't make the female on weekends clean up because the gym looks terrible in evenings and weekends. The employee Ken which is a female only talks andlaughs All day and rarely does anything unless CJ informs her. They nit pic and follow people around. This location is horrible it needs better management immediately!!!!the women who work weekends aren't friendly. Only good time is early days during week. If you see Joshua and CJ then you will be fine but anyone else and it's trash service. All of the employees just sit at the desk sitting on counter on phone. It's so ghetto here SMH
Misaki Mason
1 year ago
Can get really crowded so sometimes you have to wait for equipment. Equipment is often broken and some of the people in the gym are really weird but the staff is always super nice. Could use some more cleaning and refilling of hand sanitizers.