Thrive Community Fitness, located at Maple Valley Commons, offers a welcoming and family-friendly environment for gym-goers. With 24-hour access and a variety of workout equipment, it caters to diverse fitness needs. The gym provides additional perks such as a sauna, towel service, hydrotherapy massage beds, and welcoming kids club.

Despite the positive reviews from members who appreciate the clean facilities and friendly staff, there are repeated complaints about poor customer service and issues with membership cancellations. Hidden costs and billing problems have left several members dissatisfied, reducing overall trust in the management.

Pros:

  • 24-hour access.
  • Friendly and welcoming staff.
  • Clean and well-maintained facilities.
  • Sauna and hydrotherapy massage beds.
  • Family-friendly with a kids club.
  • Variety of classes available.
  • Convenient location at Maple Valley Commons.
  • Helpful and motivating trainers.
  • No long-term contracts required.

Cons:

  • Poor customer service.
  • Hidden costs and billing issues.
  • Problems with membership cancellations.

Location / Contact

Rating Stats

4.4

out of 5.0

15 reviews
5.0
2 reviews
4.0
2 reviews
3.0
10 reviews
2.0
71 reviews
1.0

Reviews (100)

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This is a great gym . Happy to have found a place that is clean . Helpful staff . The classes are awesome! I'm not much into lifting but I may just give it a try ! Seems like the trainers love what they do and get the clients motivated!

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Small but clean-ish facility. Nice juice/smoothie bar. Would be much better with trained staff.Awful customer service. The desk staff is not trained properly to do essential parts of their job such as membership cancellations and answering basic membership questions. A few months back I had asked what it would take to change my membership to 24 hour access, the answer was "well you would have to re join" next it was "pay the enrollment" and finally "come in and we can change it" okay no too much confusion so I didn't. Last month I went in to cancel my membership and the girl at the desk didn't know how and told me to come back. I was not able to come back in time and they charged me another monthly fee, I asked to have it waved the SECOND time I went in, and was told I should have come in before the billing date. Well, I did, but the staff wasn't trained.I would not recommend this gym. Spend the extra money and go to a gym with competent staff that will provide customer service and answer questions.

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Excellent gym! Great staff, friendly, clean . Fun classes and my kids loved their play room! Perfect location and worth more than the small monthly fee! I love that you can cancel in 30 days and not locked into a contract. Highly recommended!!

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We recently moved to the area and have been very pleased with the always friendly staff. When they see you pull in they will have you checked in before you get inside. My kids love the play area and have made many friends since we go almost daily. I've never experienced an area that was unclean or that the staff is incompetent as a couple reviewers have said. It is a great small gym feel with all the machines and weights you could possibly need. Nothing but good things to say about them. No contracts, no big social club feeling, and they are always there to help. Thanks Thrive!

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Thoroughly enjoy the encouraging atmosphere of Thrive-Maple Valley. All of the machines are well kept and very clean! They have plenty of classes for every fitness level. They also have a great child care area that my 3 year old enjoys going to. Truly a great gym that I look forward to going to as much as I can!

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I have faithfully attended Thrive for the past year and have thoroughly enjoyed my experience. I have lost 35 pounds and gained a sense of confidence in my health and fitness I haven't had for almost 20 years. The staff has been willing to answer questions regarding diet and use of equipment and have been very motivating towards my personal goals. I would highly recommend Thrive for the beginner and experienced workout enthusiast.

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Thrive offers a variety of classes and different times. They always have staff that are willing to help with any questions as well as take the time to know who you are. It's a great place for the whole family. It also has a variety of different machines and free weights. Only thing they are missing is ceiling fans in the main gym.

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Been a member of Thrive in the past and am just now coming back as I have recently moved back to Maple Valley for work. I really appriciate the staff, childcare, and showers. Right close to my office so it makes working out very convienant and I am currently begining the Biggest Thriver Challenge. I highly recommend Thrive to anyone that is serious about getting in shape.

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I love working out at Thrive in Maple Valley! My personal trainer, Cary, gives me a hard workout every time I meet with him; doing TRX with Heather has made me stronger and more flexible; my Biggest Thriver team has kept me motivated and accountable to show up! With all that support -- how could I not be making progress? And I am - I've lost 15 pounds and 3% body fat since January and I feel stronger than I have in years! Coming to the gym is just a part of my day now -- and its a chance to be a part of a healthy community with my friends.

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Thrive is a great gym that the whole family enjoys. All the employees are very friendly and welcoming. The gym has all the equipment that you could need for a great workout and is kept very clean. There are a variety of classes during all times of the day to meet everyone's needs. The kids room is a fun place for your children to play with really nice "teachers" as my kids call them :) I would recommend this gym to anyone!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.4-star.

This business has 100 reviews.

The address is: 27411 Maple Valley Hwy Suite B-106, Maple Valley, WA 98038, United States .

The contact number is +1 425-432-1199

This service is listed under Gym .

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