Thrive Community Fitness, located at Maple Valley Commons, offers a welcoming and family-friendly environment for gym-goers. With 24-hour access and a variety of workout equipment, it caters to diverse fitness needs. The gym provides additional perks such as a sauna, towel service, hydrotherapy massage beds, and welcoming kids club.
Despite the positive reviews from members who appreciate the clean facilities and friendly staff, there are repeated complaints about poor customer service and issues with membership cancellations. Hidden costs and billing problems have left several members dissatisfied, reducing overall trust in the management.
Pros:
- 24-hour access.
- Friendly and welcoming staff.
- Clean and well-maintained facilities.
- Sauna and hydrotherapy massage beds.
- Family-friendly with a kids club.
- Variety of classes available.
- Convenient location at Maple Valley Commons.
- Helpful and motivating trainers.
- No long-term contracts required.
Cons:
- Poor customer service.
- Hidden costs and billing issues.
- Problems with membership cancellations.
Location / Contact
- Address: 27411 Maple Valley Hwy Suite B-106, Maple Valley, WA 98038, United States
- Phone:+1 425-432-1199
- Website:thrivecf.com
Rating Stats
Reviews (100)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 100 reviews.
The address is: 27411 Maple Valley Hwy Suite B-106, Maple Valley, WA 98038, United States .
The contact number is +1 425-432-1199
This service is listed under Gym .
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Jay K
5 years ago
Everyone is very friendly.. all the machines are working.. pretty inexpensive for all that you get and no contract
Jamie Newman
5 years ago
I love this gym. Great price, real community feel, kind staff, excellent amenities.
Patrick Keene
5 years ago
Community fitness at its finest. A great place to workout with all the right equipment. If you’re looking for a social scene, go somewhere else. This place is for the local community to stay fit.
lindsay hobert
5 years ago
Clean, busy, but not so crowded that you can't get equipment. 24hrs... so it's convenient for everyone. Really cool kids area. Smoothie bar, tanning not much more you can ask...
Gerarden Construction LLC
5 years ago
Nice small community gym and always supportive to the Fire Department members. Would recommend that they have a college student-athlete program at a dis ount like other gyms that can be suspended while at school and restarted on return. If they had such a program my daughter would probably be a member. Too expensive for starving student!
Jack von Eberstein
5 years ago
What a great fitness facility. I recently had the pleasure of creating a Google/Facebook 360° virtual tour for Thrive Community Fitness in Maple Valley and was truly impressed. The entire facility is clean, modern and well equipped with friendly staff. Highly recommended!
matt rarey
5 years ago
Thrive is a great place to workout. Lots of equipment to choose from. The staff is awesome and helpful! Feels like a local community gym/ fitness center. The only bad thing I can say is, recently they went to a new 24hr access system with the key cards. It has been 2 days in a row that I get ready, drive all the way to the gym and my key card won't work. It's worked for years. They have a number to call for 24hr access problems but when I call, it's just waiting music and no one picks up. Just to try, I called the access number and just set it on my desk on hold to see what would happen. 3 separate times I waited for 30min and no one picked up (I was working remotely from home, not just staring at the phone). If 24hr monitoring is a service Thrive pays for, I would drop that service. It does no good. Lastly, and I know it seems small but, the 24hr access is the only reason I have the membership. Please get this fixed. It's a waste of time and a bad start to the day. Ok, I'm done. Thanks!*UPDATE*It's been 4 days with the key card issue. I talked to the gentleman at the front desk and all he can say is they are working on it. No time frame, no guess on when it will be fixed. Ok so, if I come tomorrow at 4am and it doesn't work, I will waste another chunk of my time and gas. As a member, I should have been told about this in the beginning. Not find out by a little paper taped to the door at 4am. The 24hr access feature is the only reason I have this membership. It has wasted my time in the morning drastically. I don't want anything free. I don't want apologies.... I JUST NEED MY KEY CARD TO WORK!
Greg Magone
5 years ago
The facility is clean and the equipment is well maintained. There is plenty of equipment for the number of people working out so I have never had to wait for any cardio equipment. (I have only done cardio, I have not tried the strength side so not sure what it is like over there.) As a community fitness location, it is our friends and neighbors who work out there - not just the fitness elite, which is nice. I would recommend it to a person looking for a community fitness center.
Greg Fulton
5 years ago
Staff was always very courteous, facility was always very clean, and most equipment was adequately maintained. (2 of the 3 stationary bicycles seemed to have issues that couldn't be resolved). I was also a little disappointed by the rigidity of the renewal process. I overlooked my membership expiration date by a couple of weeks and I couldn't get them to waive the 'new member' sign up fee. For that reason I haven't had a membership here for a few years. Parking during busy periods is also a bit of a challenge.
Benjamin Sjavik
5 years ago
Gym is really clean. I've been to others where they have the trainers clean, and that is pretty hit or miss. This one has a guy that comes in every night and really takes care of the place. You can tell he takes pride in his work.I basically go here because I can work out after my kids go to bed and there is a sauna. Most of the equipment works fine. It's a typical gym. The most important thing to me is that it's clean, and it is.I only go at night, so I can't really comment on how busy it is or any other stuff you'd do during staff hours.