Thrive Community Fitness, located at Maple Valley Commons, offers a welcoming and family-friendly environment for gym-goers. With 24-hour access and a variety of workout equipment, it caters to diverse fitness needs. The gym provides additional perks such as a sauna, towel service, hydrotherapy massage beds, and welcoming kids club.
Despite the positive reviews from members who appreciate the clean facilities and friendly staff, there are repeated complaints about poor customer service and issues with membership cancellations. Hidden costs and billing problems have left several members dissatisfied, reducing overall trust in the management.
Pros:
- 24-hour access.
- Friendly and welcoming staff.
- Clean and well-maintained facilities.
- Sauna and hydrotherapy massage beds.
- Family-friendly with a kids club.
- Variety of classes available.
- Convenient location at Maple Valley Commons.
- Helpful and motivating trainers.
- No long-term contracts required.
Cons:
- Poor customer service.
- Hidden costs and billing issues.
- Problems with membership cancellations.
Location / Contact
- Address: 27411 Maple Valley Hwy Suite B-106, Maple Valley, WA 98038, United States
- Phone:+1 425-432-1199
- Website:thrivecf.com
Rating Stats
Reviews (100)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 100 reviews.
The address is: 27411 Maple Valley Hwy Suite B-106, Maple Valley, WA 98038, United States .
The contact number is +1 425-432-1199
This service is listed under Gym .
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Ashley Deyak
1 year ago
WARNING! Get a membership at your own risk, and hopefully you never have to cancel or interact with the owner. Terrible customer service! I understsand there are policies for a reason, but when a situation falls outside that (which mine did), as someone who works in customer service myself, you work with the guest to make it right. I was told the monthly fee is already scheduled, to which I said if you can pull it you surely can refund it as well. Apparently my monthly fee is worth keeping in return for a one star review. Tanya doesn't listen to the situation, only recites policy. She just cares about her bottom line and taking your money.
Emily Sleipness
1 year ago
Convenient, friendly, all the necessary amenities
David Sky
2 years ago
Persistent maintenance problems
Samuel Webster
2 years ago
Painless sign up process. Straight forward with no annual commitment.
Audrey Pretty
2 years ago
Qaif Amz
2 years ago
Mayte Ramirez
2 years ago
Zack Devine
2 years ago
Clean and not too crowded
Matthew Richey dot com / Money Coach
2 years ago
Great atmosphere and a good place to get a solid workout in
Erik Kennedy
2 years ago
Great gym, friendly people – love going there.