Thrive Community Fitness, located at Maple Valley Commons, offers a welcoming and family-friendly environment for gym-goers. With 24-hour access and a variety of workout equipment, it caters to diverse fitness needs. The gym provides additional perks such as a sauna, towel service, hydrotherapy massage beds, and welcoming kids club.
Despite the positive reviews from members who appreciate the clean facilities and friendly staff, there are repeated complaints about poor customer service and issues with membership cancellations. Hidden costs and billing problems have left several members dissatisfied, reducing overall trust in the management.
Pros:
- 24-hour access.
- Friendly and welcoming staff.
- Clean and well-maintained facilities.
- Sauna and hydrotherapy massage beds.
- Family-friendly with a kids club.
- Variety of classes available.
- Convenient location at Maple Valley Commons.
- Helpful and motivating trainers.
- No long-term contracts required.
Cons:
- Poor customer service.
- Hidden costs and billing issues.
- Problems with membership cancellations.
Location / Contact
- Address: 27411 Maple Valley Hwy Suite B-106, Maple Valley, WA 98038, United States
- Phone:+1 425-432-1199
- Website:thrivecf.com
Rating Stats
Reviews (100)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 100 reviews.
The address is: 27411 Maple Valley Hwy Suite B-106, Maple Valley, WA 98038, United States .
The contact number is +1 425-432-1199
This service is listed under Gym .
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Ivan Stankovic
1 year ago
Very good customer service and friendly staff. Clean facilities and good equipment.
Laura Green
1 year ago
The Body Pump classes are so good! Both Elise and Lisa are great instructors! Definitely recommend.
Zack
1 year ago
I started going to this gym in November 2020 and it’s been my favorite gym since. It got all the basic equipment you need and it’s 24/7 which was the best part for me.
Christopher Thompson
1 year ago
Lower your expectations for your next gym, you've met mediocrity at it's finest form.The place is always crowded whether I went, so it was hard to ever get lifting on any specific workout when the facility is limited on equipment
Bruce Hills
1 year ago
Canceled my membership today. Attended the gym for the first time after several months. Observed no masks, no requirement for being vax'd which I thought was a requirement for this facility, broken equipment, and the place was very busy, parking lot full. As I'm 64 with aging parents that are at risk I do not feel safe at this facility. Staff was very friendly and apologetic so Kudos for the staff. BTW - got to pay the owner for 3 months of membership to cancel.
Eric Frazier
1 year ago
One of the cleanest and organized gym facilities I have ever seen. The staff welcomes you into their family and helps you grow as a person! If you are looking to join a fit and gorgeous gym community - this is the place for you!!
Bill White
1 year ago
Beware of there hidden costs in the contract. I supported this gym all through the pandemic and paid my dues without complaint. Today the 28th of February I go to cancel my membership and they say that I have to give 30 days notice? What is this about? He said as part of my contract I have to pay first and last months membership. I told him look at my attendance I haven’t been in a year so I have paid more than my fair share but he (the manager) refused to listen. I told him I would contest the charges with my bank and write this review but he didn’t care either. They care more about the 43$ then they do about customer service. My biggest regret was helping them through the pandemic by keeping my membership. That will teach me.
eduardo c.
2 years ago
Buffie Parks
2 years ago
Best gym ever!! Doesnt stink like a normal gym, no arrogant meat heads! Friendly staff and love their motto!
Colin Hotchkiss
2 years ago
Went to sign up today (9-12-21) and saw at least 3 people exercising without masks. There is still a mask mandate in effect for the state that includes gyms and any public facilities. I noped right out of there. Any business not willing to enforce a legal mask mandate in the middle of a pandemic will never get a penny of my money.