Gold's Gym Austin Southeast

Despite taking Precautions, power lifting patrons are allowed to workout without masks if they have a doctors note. A face shield would help mitigate thier exhaled breath from travrling across the whole room. I am very disappointed that we are catering to childish, irresponsible people. The anti discrimination against the diabled protects him from having to do anything and creates a super spreader possibility. If this company truly wants to succeed and open up our city, then why hasnt it done something about this exploited loop hole ? Accomidate him and his disability by having him wear a faceshield. We must remember, these ppl that behave like this do not care about anyone elses well being. And put us all at risk simy for thier comfort.

Friendly staff. Lots of equipment. Plenty of Sanitizing spray- sometimes paper towel dispensers are out of paper towels.

I drive an extra 10 min just to go to this location. The staff is far & beyond the kindest of any Austin-area Golds. I am greeted BY NAME every time I arrive & leave. The staff act like humans (& not overlords) when enforcing mask rules. Vibe is old-school & equipment is pleasantly varied. Anyone into a less frilly, more zen scene needs to check this spot out. Shout out to Roxanne & the other gals who are there midday!

Although they stopped requiring and enforcing masks long before vaccines became more widely available, this is a pretty good gym. Be aware that it, like most gyms, can get quite crowded and you’ll probably have to make some compromises with your routine here and there to accommodate this reality. They could maybe benefit from giving up some of the cardio equipment for a few more free weight spaces so that folks aren’t clustered in one end of the gym. It’s also a shame that they’re not 24-hours, although I’m not sure if that was ever the case. I don’t think it’s necessarily worth the price, but it’s definitely satisfactory for what you do get.

Genesis is great! She trains with care and thought offering personalized plans to help you meet your goals. She pushes per clients in a way that makes you feel like you really can lift that much! The front staff is very personable- Denise and Roxanne know everyone by name and make you feel so welcomed! Great place to work out!

This is an awesome environment, always up to par, it's filled with the same clients that gives it that family vibe. Everyone knows each other like Cheer's. The front desk crew is always the best I have been to other locations that are not inviting at all as this location. Big shout outs to Denise and Roxanne the morning squad💣💣🔥🔥They can put a smile on your face and make you laugh to where you spit your protein shake out. Love this place second home.

WORST COMPANY EVER.I CANCELLED MY ACCOUNT IN BEGINNING OF MARCH DUE TO COVID. IEVER SIGNED A CONTRACT, I WAS ONLY MONTH TO MONTH. THEY ILLEGALLY STARTED TAKING MONEY BACK OUT OF MY ACCOUNT ONCE COVID WAS LIFTED. CUSTOMER SERVICE IS NON EXISTANT. THEY DESIGN IT TO WHERE YOU CAN'T EVER GET A HOLD OF A SUPERVISOR AND YOU GET TURNED AROUND IN CIRCLES BY VARIOUS DEPARTMENTS. SPENT THE BETTER PART OF 4 HOURS ON THE PHONE AND MADE NO HEADWAY. THE PEOPLE ON THE PHONE WERE EXTREMELY RUDE AND HUNG UP ON ME SEVERAL TIMES AFTER TELLING ME THEIR SUPERVISOR WASN'T THERE. ONLY FOR ME TO CALL BACK AND SPEAK WITH HIM 1 MINUTE LATER... HHMMM...

So I canceled membership before the Corona shut done, of course I got billed again then when I called to make sure it was my last time being billed they said the did not receive my cancellation which is funny since I hand delivered it so one of the associates at the gym on William cannon and 35. And instead of just handling the cancellation the person I tlk to was extremely rude and said I never brought it in excuse me I know what I did instead of jus telling me they may have miss places it as well i i had paid for 2 training sessions which they do not tell you that the are non refundable so if ur thinking of joining a gold gym dont go to 24hr fitness or planet fitness gold gym is wack and do not help u when u need it i will never join gold agian.

Great gym but it sure is crowded these days! Lots of folks getting in shape in January and February. Good equipment and clean locker rooms. I don’t swim but the pool looks nice.

I had a membership and I canceled it because I got into med school in a different city. They continued to charge my account for another 6 months. They tried to tell me that I never canceled. So at that time, I told the lady to cancel my membership but she never did. They continued to draw money out of my account for at least 3 more months. I found proof that I canceled 9 months before and had to threaten them with an attorney before they would cancel. And after all that, they still refused to refund me my money. So now I send my patients to LA Fitness instead.