Gold's Gym Austin Southeast

It’s a fantastic and affordable, good training classes and I took some training classes and friendly trainers, I took amazing advices and my training became better since then

I had to cancel my credit card because this gym REFUSED to cancel my membership over the phone. Then they kept charging me for 3 months AFTER I attempted to cancel and because I refused to pay for months that I didn't go AFTER they refused to cancel my membership, THEY SENT ME TO COLLECTIONS who HARRASED ME by phone, mail, and email for MONTHS. I wont be rejoining with this company and leaving this review in hopes that people catch on and this industry policy changes.

This is the time of the year where gyms try to save a buck and turn the air circulation off, making the gym feel like a damp sweaty sauna. Turn the air on for the love of Arnold

Always disappointed with this location. The machines are always out of order and there’s a serious lack of cleanliness, which should be a priority—we’re in the middle of a pandemic after all.

Love Gold’s Gym, been coming here for four years now. This location has a “hometown feel” as it’s smaller than most of the newer locations. You must be aware however, there is always EXTREMELY LOUD music playing that is riddled with cussing! I am told it's a contract agreement with a music company that Gold's HQ has picked for all their gyms (it's now owned by a German Company). On a high note, GREAT personal trainers too, I recommend Genesis! She also teaches BootCamp which will kick you into high gear. Do it!

The mens bathroom (right hand side) has been out of soap for about a month. Maybe moreUpdate: the decline bench has been broke for 5 months. I have asked the front desk multiple times to address it, I have walked with a front desk attendant and pointed the malfunction out, and I have emailed the manager.Still broken.This is ridiculous they should loose their franchise.

i just wanted to give a big shout out to Mike at the front! - I bought some shirts yesterday and i was told by the older lady who was working in the morning 8/15/2022 that the refund policy was if you bring back any clothes in 3 days you can get a return” i was like cool, i came back because it didn’t fit and Mike helped me and he explained that was very much wrong information and he explained how it really works. I felt like i was getting ripped off.. which it is if i’m being honest. I started to become frustrated and not once did any of his colleagues step in, i even think the manager walked by and didn’t say anything.. like???? But maybe Mike is the manager? He sure deserves that spot if he isn’t But Mike helped me and i left a happy customer.. he knows customer service and he was very friendly and patient and made sure i was taken care of and i really do appreciate him. i really hope someone important sees this so he can go further in his career at Golds, however long he decides to stay. Thank you Mike. i really do appreciate you.

I love the gym but the “no contract” is a lie. They say “ no contract” but force you to pay when canceling your “no contract” plan. Don’t lie to customers and force them to on something they are so called not in contract to pay. Then they have the nerve to try to harass and call you like their a credit collection. This is unprofessional and false advertising to customers. I did enjoy this gym but this has really put a bad taste in my mouth.

Terrible customer service. I registered online and went to workout. I asked for help since I’m a new member, both employees were busy on their phones. I got no help and left disappointed looking for a new gym.

During this PANDEMIC you’d think they’d want to fix/refill the hand soap on the restrooms! I let the ladies at the front desk know and all I got was “someone told me already, there’s soap the batteries just aren’t working”. I was just letting them know because one was actually working, just had ran out of soap. Get it together!!