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Gold's Gym Austin Southeast, located at Century South, is a well-equipped fitness center featuring a diverse range of workout machines, ample cardio equipment, and a friendly staff that greets members by name. Personal trainers, especially Genesis, receive high praise for their dedication. The gym maintains a clean environment and offers good-quality group classes, although some equipment and amenities show signs of age.

However, several users have reported struggles with canceling memberships and being overcharged, which has led to dissatisfaction. Other complaints include malfunctioning AC, inconsistent maintenance of equipment, and crowded conditions during peak hours.

Pros:

  • Well-equipped with diverse machines
  • Ample cardio equipment
  • Friendly and personable staff
  • Highly praised personal trainers
  • Clean environment
  • Good group classes
  • Never overly crowded
  • Convenient location
  • Personalized training plans
  • Welcoming, 'family' atmosphere

Cons:

  • Difficulty with canceling memberships
  • Malfunctioning AC
  • Inconsistent equipment maintenance

Location / Contact

Rating Stats

3.8

out of 5.0

27 reviews
5.0
7 reviews
4.0
9 reviews
3.0
7 reviews
2.0
20 reviews
1.0

Reviews (70)

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This is one of my least favorite golds because it's super basic compared to some of the nicer ones.There's no pool area or hot tub. There's not even a cardio cinema. It's a pity that none of the southern golds tend to have theseUpdate: Sauna is now closed which is a big part of the my reason for coming.Cardio equipment is old and not usable for a heavier person. Closes earlier than most other Austin area locations

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Two issues here. First, where did all the classes go? I paid for a membership assuming the classes would remain rather stable, but almost half the classes have went away. Either reduce my membership fee or get more instructors!Second, respond to customer comments. I've lost count on the number of comments I have left for management and have yet to even receive an acknowledgement. My membership is up next month... Maybe it's time to go to lifetime.

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The Gym was suppose to close at 8PM and they cut the music and lights off at 7:34. I was in a middle of a set on bench and could of easily injured myself. I pay my money on time monthly and expect the employees to work their schedule times. This gym needs to clean up the customer service and get up to par with the other Gold's Gym.

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I would love to see Patri Ballin back as aZumba instructor this review is for her she always had a large class due to her music. Very considerate of the ages in the ladies played all kind of good music where all of us could follow. Haven't been back to Zumba since she left. One time I counted 90 persons in that class. Loved her style of teaching.

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If you live in the Austin area you are better off going to Planet Fitness. When I signed up to become a member i was told I would pay a set price, but when it came time to pay I was charged twice what i was told plus taxes. When I went to cancel my membership, I was rudely told i couldn't because I signed a contract and i quote,"The only way you can get out of it right now is to die or move to the country." So I continued to pay until my contract was supposed to fulfilled. I called on the exact day and was told the company would take one more months payment. They still took 5 more payments after that even though I had not been to the company in over 9 months. I literally had to become irate with the corporate representative and threaten to take the company to civil court 3 months past my contracts expiration before i could get them to cancel my membership. If it were possible I would give negative 4 stars.

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This is a big gym. It has a large cardio section and several machines for each muscle group. The free weights are extensive too. I'm more of an outdoors workout person, but when I go to a gym, this is the place I go.

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Good equipment, clean locker room and very friendly staff. As a visitor, I also much appreciated my free trial week - particularly when Planet, which is supposed to be so cheap, were going to charge me over $50 for a week.

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BEWARE OF THIS BUSINESS!!!!Many other people have posted the following reviews from other websites:"Gold's Gym commits fraud.""An employee at Gold's Gym FORGED my signature""On June 20, 2013, I filed a police report. A detective informed that this is not the first report that they've had against Gold's Gym. According to the Better Business Bureau, there have been 396 complaints against this company within the last 12 months (F rating).""Bottom line: unethical business practices"Upon enrollment I was informed that you can perform snatch exercises and drop the weight. Like in Olympic style lifting. In addition to that I would be able to train at most Golds gym considering the amount of travel I do.After traveling to Miami I get back to find out that it is against the "rules and regulations" of the gym I signed up in to drop weights. When I try and cancel their reasoning is: "You signed up under a multigym contract and since other gyms offer the equipment to drop weights you cannot cancel your membership because of this."I have attempted several times to resolve the situation diplomatically however after a brief discussion with some associates of mine they are committing fraud by promising one thing and then delivering another and then using unethical business practices to force you into paying it.

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Great having a conveniently located 24 hour gym. The staff is extremely friendly and my wife loves their classes. The cardio cinema is a really awesome feature but the movies usually are pretty terrible. Definitely has the resident body builders but most of them are friendly and polite.

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This location is not nearly as nice as some of the other locations around town. The equipment is older and the size of the gym is fairly small, which can make finding a machine difficult during peak hours. Would recommend visiting the downtown or Hwy 71 location instead.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.8-star.

This business has 70 reviews.

The address is: 801 E William Cannon Dr, Austin, TX 78745, United States .

The contact number is +1 512-383-8990

This service is listed under Gym .

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