Planet Fitness, located in South Brook Town Center, Austin, TX, offers a comprehensive gym experience with 24-hour access on weekdays and extended hours on weekends. Known for its cleanliness, well-maintained equipment, and welcoming staff, it has earned high praise from many patrons. This gym provides a variety of fitness equipment and amenities, including hydro-massage beds, making it a great value for its price.
However, some members have reported issues with outdated equipment and facility cleanliness, particularly in the restrooms. There are also concerns about inconsistent customer service experiences. While Planet Fitness excels in offering a non-judgmental environment and friendly staff, potential patrons should be aware of these occasional drawbacks.
Pros:
- Clean and well-maintained facilities.
- Friendly and welcoming staff.
- 24-hour access on weekdays.
- Wide range of equipment and amenities.
- Judgment-free atmosphere.
- Hydro-massage beds available.
- Affordable membership options.
- Clean showers and locker rooms.
- Neat and organized environment.
- Convenient parking.
Cons:
- Inconsistent cleanliness in some areas.
- Outdated equipment reported by some members.
- Occasional issues with customer service.
Location / Contact
- Address: 6425 I-35 Suite 200, Austin, TX 78744, United States
- Phone:+1 512-993-2972
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 70 reviews.
The address is: 6425 I-35 Suite 200, Austin, TX 78744, United States .
The contact number is +1 512-993-2972
This service is listed under Gym .
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Michael “Me again” Garcia
1 year ago
Yeah not too busy no armed guards at this location or most locations affordable however I was surprised somehow I was upgraded with out my consent all I did was check in with my planet fitness app and then I received an email congratulated me saying that I upgraded ? no biggie it went up to 22.99 A month if I get rid of some other bills well maybe it should not be A problem .
Mr&Mrs Valdez
1 year ago
Should we start paying extra for ac as well? Can't even workout comfortably with the heat inside, good thing the gym isn't full or it would be way worse. Seriously if you need more money to turn on ac just let us know, us who actually workout wouldn't mind paying a few extra bucks to workout comfortably with some Air Conditioning!!!!!
Carin C
1 year ago
This is probably one of the best planet fitness gyms I have been too. It’s never too busy, staff is nice, its clean, and gym goers aren’t rude or anything either. I just wish the dumbbells section was bigger!
Cesar
1 year ago
This Gym is a bit on the small side, but you can always complete your workout without disruption. The General Manager was also extremely kind and welcoming. You can tell the gym is ran and managed well from all the employees
Danny Ticer
1 year ago
I’ve been a club manager at multiple gyms over past 16 years. This place is great with the clean, friendly and well maintained. Staff is awesome. Keep up the great work.
Mr. Whis
1 year ago
Pros* Can be cheap* Never really felt out of placeCons* The white light is so harsh I would constantly get headaches both golds gym and 24 hour fitness have white lights but less of them at a dimmer setting and yes white light can cause nausea so I'm surprised planet fitness hasn't addressed this*Staff isn't necessarily rude just useless nobody knows anything*No longer 24 hours how do they charge people full price and lie to them about that I'm sure a lawsuit is coming*Now for $25 you get almost nothing gyms like 24 have steam room,sauna,swimming pool,Basketball court and free classes FOR THE same price!In the end I don't recommend planet fitness evn at the cheapest tier its still not worth it
Tom C (Traveller Tom)
1 year ago
This planet fitness location on the south interstate 35 frontage road in southeast Austin is impressive! The best Planet Fitness location we have been to. With my black card membership and my planet fitness app I had no problem getting in and feeling at home here (I live 1000 miles away actually in Wisconsin). I brought my "guest", my wife, with me! The club was clean and not packed at all with lots of room. The exercise equipment was newer than our home club.. They had plenty of weight machines, stationary bikes, treadmills, etc. The black card room had improved hydromassage beds (reclined sitting position), which i really liked. I even was able to buy a premium, healthy beverage 50% off with my black card membership.Only thing we missed was sitting recumbent stationary bikes. They just had the traditional ones.They also had great refreshments available for purchase including the popular Celsius brand. With the black card, 50% off!
Jake Cobian
1 year ago
I have used multiple locations and have never had an experience like I had with Rudy at the William cannon location yesterday and today. Yesterday Rudy came up and tapped me while I was working out. First mistake, you don’t as a stranger touch someone while they are working out. Its horrible etiquette, and can lead to an injury. Rudy told me I was making too much noise with the plates on the machine, and let me know that he had been watching me, and it wasn’t the first machine that I had been too loud on. Ive worked out for over 20 years at several gyms and have never had someone tell me this, not to mention a stranger. When he walked away from me I watched him do the exact same thing with someone two machines away from me. As a new manager, I would suspect that there are several layers to your job, and I think its interesting that on Rudys first day he decided that the noise level needing to change was a priority. When I went to the gym today I complained to another employee and let her know that I wanted to speak with Rudys boss. Rudy came out of the office while I was speaking to her and I let him know that yesterdays treatment was harassment, unacceptable, and no one has ever approached me like the before. He immediately let me know that its not harassment, and that if no one has said anything in the past, then they are not doing there job. I told him I needed to speak to his boss, and he let me know that his boss would say the same thing. At this point the conversation had become heated enough that I felt like it was time for me to go. As I left Rudy let me know that, “this isn’t Golds”Ive never had such a bad experience at any gym with any employee. The William cannon location has been my favorite for awhile, and Ive always been particularly impressed with the the cleanliness and management that has that has worked there. As a manager you should know the importance of a first impression and practice it at all times. This employee was extremely unprofessional to me, and basically let me know that things are gonna run different now that he’s here. He harassed me, and if he continues to do so, I will take this further.
Tabitha Blanchard.77
1 year ago
That it's a No Judgment Zone, and I can come in and leave whenever I want without harassment. The extra amenities with the PF Black Card. That the staff is so helpful! And that the AC is excellent when working out!!!
sarahi villalobos
1 year ago
This is the best PF in Austin. It’s always clean, smells great, has friendly/attentive staff, and the gym goers are not judgy at all. If you’re looking for a safe space to workout definitely consider coming to this gym. The crowd meter on the app has definitely helped me decide when to go workout as well, but I usually go really late night so the crowds are never an issue for me!I love love love this location <3