Planet Fitness

This has been my main fitness center since I moved here. I appreciate the update they did with new equipment & remodeling in December. I can say the gym has done a complete 180 since I started - that’s with a great change with staff got rid of the miserable employees and now have staff that greets you and talks to you throughout the whole time you’re there making sure you’re not going unnoticed in a positive sense.

The staff here is awesome! Friendly and knowledgeable. I love coming in and just getting my pumps in...Lol😂💪even if my day doesn't go to plan...which it hardly does. Hey, no excuses! This place is open 24 hrs...very convenient...👍 treating myself to the massage areas make it that much more worth going! …

Nice staff, clean and generally a nice gym to go to. Only downside is not having heavy dumbbells and no free benches and squat racks, but that's not the aim of the gym so it really shouldn't be a downside. It does what it promises and that is a friendly place to get a nice workout in.

No toilet paper at all in the locker room.. Seriously? Worked out as a guest and nope nope wont join. So disgusting.. When i went to the front desk they said they been out for a few days now, smh.. Handing out 1 roll at a time only when someone asks for it

Dangerous gym! BEWARE!!! I ALWAYS notice bolts, screws, debris, and/or witness/experience spills from spray bottles which do not have the tops on securely and caise spills! This is not due to members, by the way, IN FACT, my gym buddy and I will wait for an employee to fill a bottle, then go amd test it to see if they are the ones causing this issue. What we found was 9 times out of 10, the employee are the ones causing the issue. When I discovered this, I told the manager, Anthony, and he rudely voiced it is not the employees fault and placed blame on members instead. When I attempted to explain to him that my gym partner and I had observed and could prove his allegation were extremely inaccurate, he asked us to leave the gym. When we denied him his unethical and unprofessional request, we turned away from him and attempted to continue with our workout and he had Ismael approach us and threaten us. Ismael was also extremely inappropriate and could be seen running across the gym to catch us, threatened to call police, all whilst causing another member to trip due to his unsafe running inside the gym. (([[ T O T H E O W N E R : INSTEAD OF WASTING TIME REPLYING TO THIS REVIEW, IT WOULD BE IN THE BEST INTEREST OF ALL IF YOU WOULD RESPOND MORE APPROPRIATELY TO THIS REVIEW BY ALLOCATING YOUR TIME ADDRESSING AND RESOLVING THIS ISSUES WITH THE STAFF AT THIS LOCATION.....EOS WILL BE OPENING UP SOON AND ITS LESS THAN A QUARTER MILE AWAY FROM THIS LOCATION...FIX THE ISSUES NOW BEFORE ITS TOO LATE AND YOU LOOSE MORE MEMBERS TO YOUR COMPETITION]])))

I am new here, staff is friendly. I have had a problem with billing and yesterday I still could not access my account. it was being mixed up with an eos account I still have. I actually like the machines better here. I do know they both share the same billing program as eos because I had used my same password and Id name. now I get eos billing on the planet fitness online account. only thing is the eos account was paid for and planet fitness wasn't. I hade to pay again for pf, befor they would let me in, even after showing this all on the previous visit. I really want them to fix my account did that I don't pay double. I love pf and the massage chairs, light therapy, and trainer advice. it is worth the money itself just for that. wish their wad a swimming pool, sauna, butts that's ok....

DISSAPOINTED!!! PLEASE READ IF YOU ARE CONSIDERING JOINING I had a membership with this gym since 2012 and this year they used my bank acct on another members membership charge(my ex) who was previosly on my acct like over 2 years! so PF decides to charge my acct for his membership because his payment didnt go thru I never signed for him to be on my acct after the contracr was over! now thats not all PF will never remove ur bank acct info! I reported fraudulent activity with my bank and had to pay to stop payments mind u, Im month to month, or was... so even when I asked the manager at gym to remove my acct from my ex they said they couldn’t now that I wont want to use a bank they wont let me pay cash so I have no membership! SO DISSAPOINTED AND FRUSTRATED Just so you know I FEEL HORIBLE BY THE WAY YOU HAVE TREATED ME! DO NOT JOIN THIS FRAUDULENT CHAIN!

Worst gym, full of disrespectful staff (with exception of a few), especially the manager, Anthony and Ismael, these two desperately need not interact with clients. On any given day you always find a group of employees upfront, not attending to the facility itself, hasseling members instead maintaining the gym and keeping it clean and safe. This facility is the most filthy and unsafe gym in southwest Phoenix. On multiple occassions I have witnessed components of the gyms' equipment fall off and remain laying around without being re-installed/repaired/replaced for weeks on end or not at all. EVERYTIME I have visited this Desert Sky Planet Fitness I have to organize the 360 area, struggle to locate a pair of free-weights in the dumbbell area, and even search high and low for a suitable bench (this not due to high traffic, but rather unwillingness from the employees to routinely maintain the facility) not to mention there are tripping hazards EVERYWHERE over something not put in its place, and the walls are more filthy than a houshold full of toddlers. Attempting to find resolution eith either of these items ix futile as the employees themselves behave so juvenile.

This Planet Fitness location, unfortunately, I came realize, is the worst Planet Fitness Ive visited. It is filthy!!!!! Also, thr staff really nees to improve the manner in which they interact with people. And should probably interact more with executing their duties anyway. EVERYTIME I have visited this location I leave worse than when I went in. Wish they would maintain the facility like the rest of the planet fitness locations do!

I’ve been coming to this location for the last year, recently there’s been an issue with machines being down too long... for example, there’s only 4 stair master machines... 3 are down as of today, and 2 of them have been down for 2 weeks!! Like who is dropping the ball? It’s RIDICULOUS! An EOS is being built nearby, seriously thinking about switching... the people are friendly but that ain’t helping me with my results, just saying.