Planet Fitness

I hate planet fitness, I came in to cancel my membership and their computers were down so one of their emplyoes would take care of it since I had to go over seas. Now that I get back I still see charges for a membership I have not used in over six months this is shameful. They have over drawn my account and now I'm left paying for thanks for nothing!!! DO NOT COME HERE TO GET MEMBERSHIP

This place is just terrible. No weight machines. Tons of ugly purple cardio equipment. Their trainers are a joke. They use this tiny little "circuit" area that's laughable really. They give people pizza candy and ice cream. This place legit was out of toilet paper for several days in a row. How gross. The equipment here has to be filthy. Most people don't clean off the equipment after using it. So glad EOS opened! Their gym is beautiful. Plus employees and other gym goers are extremely nice. Definitely sign up with them instead.

I love Planet Fitness. This is a great working out atmosphere. The employees are very curteous and welcoming. Angie and Alexandra especially. They are always on duty and I can count on them to welcome me into the gym with a huge smile and the friendliest of friendly hellos one can get. They are always professional and knowledgable when it comes to their plans and rules of the gym. The trainer is also really good. Everytime he is available, I immediately ask him to train me because he is really good at what he does. I can expect to be sore the next day after a training session with him. This place is overall, a great place.

Coming from a different state, this is by far the nicest Planet Fitness I have been too! Offered different machines that I haven't used at other locations and locker rooms are big and clean! Staff was very helpful in changing my information over to make this my home gym. I liked that the Blackpass area was behind glass doors. Made you feel like you were in a private area (which obviously it is). A little odd that they had hydromassage beds in the same place with the only 2 massage chairs. I had to wait to use a massage chair once so I wish they had more but overall I liked the dimlighted area. Made me feel like I was at a spa or something.

Left Very disappointed with this place. if i could give a 0 i would. very very rude employee Ismael Rodriguez from the time we walked in he was rude to me and my guest he wasn't friendly or welcoming at all told me I belonged to a diff gym and I had to pay 5 dollars if I wanted to continue going their i asked him a question about the APP and rudely he shut me down saying he dont know anything aboutnthe APP. why was i told if I purchased the black card I can go where ever I wanted if that's not the case .the only reason I was going their was because one of my guest just joined and my other guest was getting ready to join sadly she was with me and decided not to after all she said she didn't wanna join where their was rude employees and felt like we were being attacked .no one ever told me I couldn't use the message chair with my guest he went in their again very rude demanding my card and as his storming out he said he would give me my keys on my way out .can't wait till my membership is up to cancel I will be going elsewhere where I'm treated with some respect and where their more welcoming .i will never again recommend anyone else to this place I'm sorry I recommend my friend . I was very embarrassed by the way I was treated in front of my guest ..I thought planet fitness was a no judge zone .clearly they don't live up to their name .

Great place l, it's clean. I just wish some of the people who go there to work out would wipe down the machine they use after using it. Not everyone does it, only some. I always wipe mine down after using it so it is ready for the next person who is going to use it. Other than that, staff seems nice.

Love this gym! Lots of equipment for a great workout and the best part after my workout is getting to use the hydromassage tables and massage chairs. I also love that I can bring a guest with me every visit for free all for only 20 bucks a month!Can't beat it

Ever since Andrew and Ramiro left, this place has been a dump. The staff of this facility have taken a turn for the worse. They are always at the front desk talking. Using foul language with each other and even when talking to customers (even though the conversations are friendly, it is completely unprofessional and distasteful). Equipment is broken for weeks at a time. It's been over a month and two of the stairmasters are still broken. On one occasion a patron of the facility was grunting and throwing his weights all over the place, not reracking, and trying to get this other patron to max out on his weight in the rowing machine; the trainer was standing right there and didn't say a word. He was too busy chatting away with 5 other guys standing over a machine. When Andrew and Ramiro were in charge that garbage didn't fly. When Andrew and Ramiro were in charge the staff including Andrew and Ramiro were always wiping the machines down, the staff there now hardly does that. The only time I see them actually working is when the manager is around, which seems like hardly ever! The place is filthy, the locker rooms are full of trash. It is disappointing to say the least. I am waiting for the EOS to open down the street so I can switch gyms. The poor customer service and lack of attention for detail and for the rules have turned me off this facility for good. Another thing, I hardly ever see the manager or the assistant manager. Only purple shirts. I miss Andrew, Ramiro, and Jasmine. One last thing, I have been coming to this PF for almost 2 years, my experiences before the new management came in were great.

Great gym, started going there a few months ago and I haven’t had any issues. Good people, better service. Very respectful and well organized establishment. Ismael Rodriguez was very helpful and detailed with the entire membership process. He mentioned something about him possibly being a personal trainer, hope to work with him soon. If you’re just starting to get into shape because of health, personal, or other reasons, this is the place. Ask for Ismael Rodriguez, he knows what he’s doing and will answer any questions you may have.

The only reason this location is getting 2 stars is because any staff member that is a supervisor or above is very helpful.I signed up with PF at their Litchfield location which was new at the time. Obviously being brand new it was a beautiful facility with new equipment.This location is definitely a step down. The facility is obviously older so that’s not the staff’s fault. I feel it’s too dark inside and I wish the water massage table was up to date. One of them is often broken and neither are nearly as powerful as the new ones. I now skip them entirely which is disappointing as they are gentler on my lower back than the traditional chairs.My biggest complaint is that no one at this location ever wipes their equipment after themselves. It’s disgusting and it makes me not want to come to the gym. I watch an average of 4 people per visit just walk away from their machines. I hate it. The staff says something when I bring it to their attention but I’m not getting up 3-5 times every session.Basically, I go here because I have to as it’s the closest one to my house. I would not choose it.