Crunch Fitness - Beaverton

New to the city and state. Was looking to workout for the day. Ya’ll definitely live up to the rumors and set the bar on rudeness. :)Walking in, I was immediately shouted at by I think one or two men about a mask (ok I understand everywhere is different - believe it or not, relax) put mine on no issue, and checked in - girl that checked me in was incredibly nice, seemed to be the only professional one around.Then as I walked up stairs to see the rest of the gym, a disgruntled, overweight, Gallagher looking-man approached me with incredibly inviting eyes and dirty looks, as soon as I turned my head I saw the ONE sign that said no gym bags on the floor. Rudely he made a snarky comment about the sign being “posted everywhere” and turned to walk away. He may have forgotten while it’s a gym, people skills are still required.I wouldn’t recommend this particular location to new people, I used to love Crunch, but I will absolutely be taking my business elsewhere :) thank you for not allowing me to waste money.

Nearly four weeks ago I attempted to cancel my gym membership via the instructions on the Crunch Fitness website. I filled out the information/contact fields and indicated why I was canceling. The website told me someone would be in contact within 1-2 days. I never received a follow-up email or call to confirm my membership has been canceled. I first called the Beaverton location on Tuesday, July 5th and was told the online cancellation method does not work for memberships for the Beaverton location despite this not being stated on the website form and the Beaverton location being an option on the form implying this was a viable method which is false. I was advised by the employee to send an email directly to the Beaverton location front desk (including name, phone number, and picture of signature) with the implication that this email would cancel my membership. I checked my credit card statement on Saturday, July 9th and saw I was charged for membership from Crunch Fitness. I have been calling for a week with no follow-up and have been actively trying to cancel this membership for a month. The barriers and hoops Crunch Fitness forces a member to jump over in order to cancel a $9.95/month membership is ludicrous. No company should force a member to devote this much time to a task as simple as a cancelation. This approach to cancellation for members of the Beaverton location needs to be DRAMATICALLY improved as soon as possible.As of 7:48AM Tuesday, July 12th I am still waiting for a response and confirmation my membership has been canceled. Also, I am not in a contract with the gym so there is no reason they can’t cancel my membership upon request and my assistance.RESPONSE TO OWNER 07/13/2022:If upper management is going to require members to come into the location or write a certified letter, then why is there a cancellation form to fill out for the Beaverton location on the website? Furthermore, why does the form state that an employee/representative will contact as a response? I never received contact via email or phone call despite providing both these forms of contact. I filled out that form on Saturday, June 11th. It took me calling the location on Tuesday, July 5th to learn that my request hadn't been processed at all.I was told by the employee who answered to send an email, NOT a certified letter, with the materials I listed above in my initial post. It was heavily implied this is all that was needed from me. I provided the email to cancel my membership before 8AM (PST) on Tuesday, July 5th right after my call. I followed up on Saturday, July 9th and was told by a second front desk employee to talk to a manager for help with this. They told me to call Monday afternoon. I again was NOT told to come in or write a certified letter to fix this. Therefore, those are two different employees telling me to approach this two different ways and neither is the way you have detailed in your response.Finally, I called Monday afternoon and a manager was NOT available. I gave my number and asked for a simple call back when they came in. No one called.I emailed again Tuesday, July 12th before 8AM (PST) depicting the above details and by 4PM I still had NOT gotten a response. I finally went to the Beaverton location after work and filled out the cancellation form and gave a signed letter reiterating I wanted this canceled. What is LAUGHABLE is the front desk employee had read my email and told me they were SURPRISED my account had not been flagged for pending cancellation. Wow. FINALLY, at nearly 6PM (PST) on Tuesday, July 12th I got a call from a manager who asked me to come in or provide a letter. I told the manager that I had already dropped off a signed letter and filled out the form 2 hours earlier....The fact that you do not see the breakdown in your practices with cancellation for members of the Beaverton location is SHAMEFUL. We have all grown up in capitalism, so I think the average client can deduce when upper management has not evolved and failed the client. Fix your cancellation practices.

We're visiting from out of town and did a trial membership. Staff were very friendly and helpful, gym is spacious and clean. If we lived in the area we would sign up for a membership. Great experience.

The employees are awesome. This has been my gym for a long time and I don't think I'll switch but I really wish the cleanliness was taken more seriously. The machines and floor are extremely and constantly dusty and the locker room sinks are also consistently broken. Please fix this? Can we keep things cleaner?

Good Price. Friendly Staff. I enjoy the atmosphere of crunch a lot. It would be nice if they had a few more bench presses in the facility but overall it’s been a very solid gym for me and always gets the job done.

The gym is affordable and the staff is very helpful but there are SO MANY broken machines. I may go to my old gym (which is twice the premium monthly fees) just so I can have some properly functioning equipment. Also, I strongly believe they need to do some deeper cleaning.

These guys are greasy. They make it impossible to cancel a membership and then keep charging you. I canceled my membership almost eight months ago, but they never canceled it… I kept getting phone calls on how they want me to pay and that I haven’t canceled it. So I called and left messages for the manager at multiple locations, no call back ever. They finally left me alone and stopped trying to collect money, I assumed one of the mangers took care of it. Then I get a lovely email on how now I owe them even more money, once again I’ve reached out to the stores and once more have not received a call back to fix any of this. Do not go with crunch fitness.

I have experience with a few other gyms, and I definitely prefer crunch over any others. Huge array of free weights, machines, cardio, open space, calisthenics/MMA areas, open floor for yoga. It really has everything. Only problem is you're supposed to clean equipment after using it, and more often than not the cleaner/paper towels are out and staff rarely restock them unless reminded constantly.

Pros:Good amount of lifting machinesStaff is very friendlyGood sized locker roomsLots of class options for freeCons:There are MANY bikes, stair machines, and ellipticals that are broken but not repaired/no sign placed for months. Sucks hopping on 3 machines in a row and they’re all broken.Some classes are extremely loud and bother patrons who are not in the classes. This includes the classes held at the cardio equipment, and in the separate room for classes.They don’t allow any bags with you whatsoever, which is frustrating for folks who want to bring resistance bands with them.

it’s a huge gym! there’s a lot of equipment. crunch will always have a special place in my heart because it’s the gym I went to when I first started lifting 😭❤️ the music is always a hit or miss, depending on the staff BUT then again 99% of the people are using earphones so it’s not a big deal. I had to leave because I live farther now. All in all, it’s a good gym!