Xcel Fitness is Bend's largest and most well-equipped gym, offering 24-hour access and a wide variety of workout equipment. The gym has a clean and friendly environment, featuring supportive staff and great amenities like childcare and a dry sauna. Many users commend the welcoming atmosphere, helpful trainers, and the dedication of the owners who ensure the facilities are well-maintained.
However, Xcel Fitness has received numerous complaints about its membership cancellation process, hidden fees, and overcrowding, especially during peak hours. Despite these issues, it remains a preferred choice for those serious about fitness in Bend, OR.
Pros:
- Open 24/7.
- Wide variety of gym equipment.
- Friendly and supportive staff.
- Clean facilities.
- Childcare available.
- Dry sauna.
- Affordable membership rates.
- Well-maintained and clean equipment.
- Dedicated owners and management.
- Positive and welcoming atmosphere.
Cons:
- Difficulty with membership cancellation.
- Overcrowded during peak hours.
- Hidden fees and complicated billing issues.
Location / Contact
- Address: 2410 NE Twin Knolls Dr #5042, Bend, OR 97701, United States
- Phone:+1 541-383-3481
- Email:[email protected]
- Website:xcelfitnessbend.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 2410 NE Twin Knolls Dr #5042, Bend, OR 97701, United States .
The contact number is +1 541-383-3481
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
Angel Davis
4 years ago
I cant say enough good things about Xcel Fitness! The whole gym has a friendly and energetic atmosphere. The building is big and offers everything you could possibly need to reach your fitness goals; group fitness classes, cardio equipment, free weights, dry sauna, childcare, etc. Both clubs are incredibly clean and the front desk staff at both locations are so happy and helpful. My daughter loves childcare and it's so nice knowing she is going to have fun in a safe and clean environment while I workout. If you're looking for a new gym that meets all of your fitness requirements Xcel is the place to go!
Jana Mohr
4 years ago
Xcel Fitness has been the best gym I’ve ever been a member of! I go to the east location and have had wonderful experiences with each of the staff, from front desk, to CrossFit coaches, to childcare teachers. The whole building is clean and there are so many options. My kids (ages 2&4) love going to the childcare room and always come out with crafts and stickers and smiles on their faces. Excited to continue my workout journey with Xcel!
John Peters
4 years ago
I’ve worked out at almost every gym in Bend. I’ve stuck with Xcel the longest because they have the best weightlifting equipment and keep their gyms perfectly clean.The owners, Israel and Austin care deeply for their gyms and are frequently at the front desk to make sure patrons are happy with the gym and their service. I’ve never known another gym where the owners are always working to keep customers happy.
Sarah Thornburg
4 years ago
This is the best lifting gym in Bend. I've been a member for 3 years. The equipment is nice, works well, with a huge free weight area and multiple squat racks and smith machines. The staff is super friendly. They greet me when I arrive and leave everytime I visit. The gym is accessible 24/7. Nice locker room too with steam room. I'm very curious to try the cross fit gym. I would recommend.
Woody Norris
4 years ago
We are members of LA Fitness nationally. They will allow a one time out of town guest in free.My wife and I were in town visiting family this week and wanted to workout with our son. We had no idea these folks charged 10.00 per person for a guest and we did not take any cash with us.We asked if we could workout and pay the fee the next day.The girl behind the desk said no and when my son challenged and asked to speak with her manager she became less than friendly.These folks including the owner need some lessons in customer service. I understand policy and rules but being nice is not that hard.I guess when there is limited competition in a small town you can treat folks as you wish.
Christina Russell
5 years ago
Lots of equipment. Huge place. Great crossfit classes. Would love to be a monthly member but it's a bit pricey. Would love to see a crossfit only membership...
Justin Sippel
5 years ago
This place is great. The staff is extremely helpful. There is plenty of machines and free weights that you don’t have to worry about waiting for something to free up.
David “Picture or perfect” Garsia
5 years ago
They make it seem as if your signing a monthly contract but dont tell you its a year minimum so you cant get out of it and must stay and pay for a year even if you dont use itthe staff is un-helpful and charge way too muchplanet fitness is the way to go and so many othersi was 70$ for a 29$ membershipand now i can't even talk to anyone from the gym about this problem they just ignore my calls once they found out i was not using my membership anymoremanager hung up and was rude to me on the phone when i tried to explain they signed me up for the wrong membership after i asked for a monthly member and was told i could cancel at any timetrickstersworst gym ever and over charges
Ryan
5 years ago
No nonsense gym, nicely spread out. Always clean with a super friendly staff. Gets a bit busy at peak but has overflow parking.
Chris Baskerville
5 years ago
Lots of free weights. Great cardio equipment and classes. The best part is that the staff is super friendly and helpful. They also take pride in keeping the workout areas and locker rooms clean.