Grove Fitness Club & Spa

Received a couples massage which was very good. However, very upset that a mandatory gratuity was added to my final bill without being disclosed to me because I had already provided even more as a tip than what was added.I looked at the receipt from the Grove Hotel and there are two line items for fitness center tips on it. Whoever is responding to this is a liar because the hotel and fitness center apparently are not as separate as you are stating. And they were not voluntary, when I asked if they could be removed, the person at the front desk said they were required!

The massage was great but......As for "the spa," I was 100% disappointed. I went in thinking I would enter a relaxing spa type space with trickling water, fancy water, or offer of champagne.....no. You take a rickety elevator to the gym where people are actively working out, and there is a "sitting area" of a few chairs and a water machine in the gym for the spa clients. The front desk for the "spa" is in the gym. Nothing fancy here. They said they will offer you a robe so you can go into the sauna/steam, but its part of the gym with other people. OH, and i think that you have to ask for the robe downstairs at the hotel front desk and take it up with you.If you are looking to be pampered, look elsewhere.

I love it. Everything is sufficient, and much cleaner these days. I appreciate the sets of kettle bells and that the spa/sauna are fully functioning. The staff is very friendly, and helpful.

Good equipment, nice pool, small locker rooms. Staff is always very helpful and taking the stairs is a good warm-up.

Small gym and some of the equipment were worn out and needed to be replaced. But despite that it is a small gym, there is enough equipment and it wasn't packed at all when I was working out there. Staff was nice as well.

I just love the Grove Gym. It’s always clean and hardly ever crowded! And the pool area is fabulous! And the staff has always been very friendly.

Everything was very nice and clean. The only problem is that you cannot control the customer and expect them to wipe down the machines. Too many people are accustomed to someone else cleaning up after them. I guess we all have to get in the habit of cleaning up after them or clean the machine before use. Funny story a young adult was at axiom one day and he did not wipe down his machine. I walked up to him after I cleaned it and I said to him " I tried contacting his mother to come and clean up after him but that I could not reach her, I then said, but don't worry about it, I cleaned it". He was very embarrassed and after that he cleaned his machines.

This was the first facial I had in a very long time. I wanted to have some time for myself as working in the medical field during COVID craziness is stressful. My skin needed pampering. Tia was absolutely amazing! She was very thorough with understanding my skin type and ask several questions before hand. Something that I very much appreciate. Although I don’t have sensitive skin my skin does react differently to different types of products.Each and every step that she did she explained what was happening and the product that she was using. She asked several times if I was uncomfortable and if at any point to please let her know. At no point was I uncomfortable or did not feel total relaxation during my facial. My skin looked absolutely radiant when she was done. I had The Signature Grove Facial and although I live in Eugene Oregon I will fly there to get this done by her again!! On a sidenote she did my eyebrows which I had never had done and they look amazing tons of compliments on my skin and my facial contouring. Thank you so much for your professionalism and warm, caring nature.

The staff was super competent and nice. The facilities dated, and worn, although clean. We were there for a couples massage and the facilities were just too awkward and dated. They are not set up to be considered a spa. They didn't have robes, or slippers (but the staff scurried to get robes). No locks provided for the locker room. To get to the dry sauna you had to walk through the fitness club, and the room was so small it felt like a converted closet. 4 stars because the massage was good and staff was awesome, 3 if I was judging off the "spa" experience as a whole.

Nice, clean, well maintained, friendly staff. The only down side is the small size of it but this seems to be an issue with any gym in Downtown Boise. The locker room space is very limited as well. I went to several different facilities and this one seemed the right fit for me.