New York Sports Club at Prudential Center offers a range of amenities and updated equipment, making it a favorite for many fitness enthusiasts. The gym has invested in renovations and friendly staff who ensure a welcoming atmosphere. It's a popular spot due to its convenient location and diverse class offerings, which cater to various fitness levels.
However, there are some issues regarding the pool’s reservation system, inconsistent customer service, and problematic cancellation policies. Some members have also faced problems with broken equipment and lack of amenities like towels. Overall, while the facilities and staff receive high praise, administrative policies and equipment maintenance need improvement.
Pros:
- Convenient location at Prudential Center
- Renovated and updated equipment
- Friendly and helpful staff
- Diverse class offerings
- Clean and organized facilities
- Knowledgeable trainers
- Good range of machines and equipment
- Availability of sanitizing wipes and gels
- Friendly atmosphere for all fitness levels
Cons:
- Issues with the pool reservation system
- Problematic cancellation policies
- Inconsistent customer service
Location / Contact
- Address: 800 Boylston St, Boston, MA 02199, United States
- Phone:+1 617-262-2050
- Website:newyorksportsclubs.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.0-star.
This business has 70 reviews.
The address is: 800 Boylston St, Boston, MA 02199, United States .
The contact number is +1 617-262-2050
This service is listed under Gym .
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J K (JK)
10 months ago
Great equipmentToo crowded to get anything done at 430pm
Kate C
10 months ago
This has been the worst customer service ever. They overcharged me for months after I asked to cancel my membership and I had to request a refund 6 times before I received anything.
Brett Morse
1 year ago
Truly disappointing to walk into the gym early Sunday morning to find out the pool requires a reservation to access and there is no booking system other than word of mouth. This was once my primary and favorite location because of this pool …
Ling Maginn
1 year ago
I really enjoy bsc. Jess the manager and trainer is fantastic!!! Super knowledgeable, great and a hard worker!!!! Highly recommended!!!
Randall Farr
1 year ago
I've enjoyed every moment since I stepped into this BSC. From front desk staff to management especially Jess. It's been a great experience thus far and a leaps and bounds better than the previous regime. Hope it continues moving forward. PS- Loving all the new equipment !!!
Kaitlyn Callahan
1 year ago
Absolutely love this gym! The whole gym has just been redone and looks great! The management is great and the front desk workers are very friendly!
Rick Shaw
1 year ago
All new excellent equipment since Fall 2022. Downside is member courtesy has unraveled. Members occupy equipment while using phones, often for long periods. Machines are often left stacked with weights. Re-racked weights are not sorted …
Razz Green
1 year ago
Management went out of their way to help resolve an issue I had. Very friendly and quick to assist.
Tony Gribaudo
1 year ago
Best gym in the area! Great staff and trainer. We love this place. It’s our second home and the staff makes us feel that way! Phil is a great physical trainer and is extremely knowledgeable. We highly recommend him! If you’re looking for a gym in the area this is the place.
Emma Slicklen
1 year ago
Do NOT join this gym, the manager Jessica Baxter is the most unfriendly person I have ever encountered. She is genuinely a miserable person.