New York Sports Club at Prudential Center offers a range of amenities and updated equipment, making it a favorite for many fitness enthusiasts. The gym has invested in renovations and friendly staff who ensure a welcoming atmosphere. It's a popular spot due to its convenient location and diverse class offerings, which cater to various fitness levels.
However, there are some issues regarding the pool’s reservation system, inconsistent customer service, and problematic cancellation policies. Some members have also faced problems with broken equipment and lack of amenities like towels. Overall, while the facilities and staff receive high praise, administrative policies and equipment maintenance need improvement.
Pros:
- Convenient location at Prudential Center
- Renovated and updated equipment
- Friendly and helpful staff
- Diverse class offerings
- Clean and organized facilities
- Knowledgeable trainers
- Good range of machines and equipment
- Availability of sanitizing wipes and gels
- Friendly atmosphere for all fitness levels
Cons:
- Issues with the pool reservation system
- Problematic cancellation policies
- Inconsistent customer service
Location / Contact
- Address: 800 Boylston St, Boston, MA 02199, United States
- Phone:+1 617-262-2050
- Website:newyorksportsclubs.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.0-star.
This business has 70 reviews.
The address is: 800 Boylston St, Boston, MA 02199, United States .
The contact number is +1 617-262-2050
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
People Also Viewed
Cristina Gutierrez
1 year ago
Love this gym! I have been training with Jess for about 2 years now and have seen amazing results. I like how they have made lots of renovations and updated their equipment recently. All of the staff is very friendly and always willing to help. I also love all of the different classes they offer.
Haley Dover
1 year ago
I have been going to this gym for about a year and a half now and my experience has only gotten better. The front desk staff is consistently welcoming and friendly every time I come in and I often see managers at the front desk greeting …
Katie Egan
1 year ago
I recently joined this gym and I couldn't be happier with my decision! From the moment I walked in the door, I was greeted by friendly staff members who made me feel welcome and comfortable. The facilities are top-notch - the equipment is …
Cara Bender
1 year ago
This gym has such welcoming staff and great facilities and equipment. Training with John has been incredible. He has really helped me gain confidence at the gym and achieve real results. I also love how convenient the app is and that I can …
Yaritza Gomez
1 year ago
Gym has upgraded so much!!! New equipment, clean, and super organized!!! Jess, the general manager, is AMAZING. So helpful and willing to go the extra mile for you and her staff. The staff are always so friendly as well! Love this gym!
Christopher Hernandez
1 year ago
The environment is amazing and great place to workout in. Alex and John have great customer service one showed me on how my body works (which was very informative) and the other one helped me with a great workouts that I have been using …
Manuela Lucía Modai
1 year ago
The gym is great! I loved the brand new weightlifting area and the variety of equipment and machines they have. Front staff were helpful and John went above and beyond to help me in my fitness goals. Definitely recommend!!!
John Russolillo
1 year ago
Excellent team of staff with a welcoming vibe, plenty of equipment variety, knowledgeable and experienced trainers that can help with your goals. Easy 5 star.
Alex Chernik
1 year ago
Feels as though they are trying to improve this location (new equipment, fixed the bathrooms etc) but the hours of operation are still terrible. Planet fitness down the road are open 24/7, but this BSC closes at 4(!!!) on the weekends. They have closed a lot of locations since pandemic so everyone is now crammed into what’s left and the hours really don’t help.
Mateo Coronado
1 year ago
Awful experience. They started charging me again after I cancelled my membership. Called and got hung up on. Had to go in personally(the front desk representative did seem to care, listen and had the intention of fixing the issue but couldn’t do much after all and kept apologizing something she didn’t even do wrong…the company she works for did) and the manager that supposedly was going to call me “later in the week” actually never did.