Catalyst Fitness

Just rejoined after a long hiatus from this particular gym. I own a fitness studio, but wanted to take classes instead of teaching them. Spin (cycle) and yoga (Bodyflow) are my favorites. I have all the equipment I need in my studio for lifting, spin, and a calming setting for yoga/meditation, but find it still worth the investment to belong to Catalyst. They have the leg press, hack squat, and lying hamstring curl machines that are awesome enhancements to my Smith and cable machines. Tanning, the starclimber, and sleds are excellent add-ons that made rejoining a no brainier for me.

Although I have memberships at other verious fitness centers my top choice is always Catalyst ! Reason being they have the most equipment and very well maintained ! Very spacious and I can get my workouts done in the least amount of time ! It's very clean even before this Corona situation ! Plus the staff is very helpful and friendly !

This is the only gym I have ever been to. so I have nothing to compare to but do but I do believe they have good service.. I'm doing the silver sneakers program on Monday is great for me but the program on Wednesday and Friday is a little more than my knees can handle

I have been going to catalyst fitness French road location for about 2 years now. It has been nothing short of an excellent experience every time you come. The staff is friendly and I work with trainer pat and he is knowledgeable and makes you work hard to reach your goals.

Tried to cancel, asked them three separate instances to cancel “ok you are not going to be billed anymore”...and here we are..some 7 months later..Intentional scamming. I’d avoid.

Customer service is not a focal point as they do not care to help with issues of a membership just have you pay more. Instead of trying to rectify the issue they brush you off not thinking of the impact.

Typically most of the staff is nice, but there is one fellow my daughter feels is disrespectful to her...BUT, today, while running on a treadmill, the power to it just abruptly cut off. The guy next to me was running pretty fast, and his treadmill just shut off too. He jumped off, walked over to the panel box, and reset the breaker. When he returned I asked him if he worked there. He said no, but this has happened to him before, more than once. And I have seen people walk over and mess with the panel box before, and now I know why. This is a safety hazard as you cannot just stop running at the drop of a hat. It’s a safety hazard and a fire hazard. Generally a pretty decent gym, been a member here for awhile, but thought this needed to be said, and publicly...so there is a better chance something is done...stand at the panel box looking toward the door...the treadmill closest to the wall, and the two to the far left are the ones affected.

The men's sauna has been absolutely filthy since Jacob and justin stopped working here. I honestly can't believe how neglected it has been. It has to be going on close to two months now. I'm very disappointed with this

Dismal customer service, disclosure, and cannot keep a promise. They signed me up knowing the child area was my top priority as a single working dad and part-time MBA student. They signed me up but did not explain that the child area hours were greatly reduced from other business hours (no Saturday hours after noon and no Sunday hours after 1pm or vise versa - weekends were all I had available to go). I paid with a Wellness card and they talked me into taking my personal credit card for the smoothie bar. They ended up charging that card against my approval for my membership. I was promised a refund and was never called back but let it slide. I also said I didn't want to renew my membership at the end because of the child area hours. I was told they would not renew me. But I ended up getting charged after my membership auto renewed. After calling about that and being told they don't do phone cancelations even though thats what I was promised, I was told I'd get a call back for a refund once again and again I never got called back. They did not disclose what they should have at the start (child hours), messed up twice on my billing, gave me contradictory policy info leading to further charges, and never tried to keep a promise or make it right.

Love the gym. Staff always friendly call me by my first name when I walk in. Super clean, they always have people cleaning equipment and locker rooms. Love my trainer Wendy she’s the best!