Catalyst Fitness, located at 1402 French Rd, Depew, NY, stands out as a well-equipped gym with a wide range of amenities. It features various workout rooms, including a spin room, fitness lab, and classes like Bodyflow and RPM. Members praise the gym's cleanliness and spaciousness, as well as the friendly staff who contribute to a positive atmosphere. Additionally, the fitness center has seen significant renovations, adding more open space and modern equipment.
However, customer service appears inconsistent, with some members noting issues with equipment maintenance and management response. Moreover, some have experienced problems with membership fees and policy changes, highlighting the need for improvements in customer support and transparency.
Pros:
- Wide range of workout equipment and classes.
- Clean and spacious gym environment.
- Friendly and helpful staff.
- Numerous amenities like sauna, showers, massage chairs, and a smoothie bar.
- Recent renovations and modernized facilities.
- Adequate space for workouts even during busy hours.
- Reasonable membership rates.
- Participates in Silver Sneakers program.
- Great personal trainers mentioned in reviews.
- Safe COVID-19 practices in place.
Cons:
- Inconsistent customer service.
- Poor equipment maintenance and delays in repairs.
- Membership fee issues and lack of transparency.
Location / Contact
- Address: 1402 French Rd, Depew, NY 14043, United States
- Phone:+1 716-656-1530
- Email:info@catalystfitnessbuffalo.com
- Website:catalystfitnessbuffalo.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 60 reviews.
The address is: 1402 French Rd, Depew, NY 14043, United States .
The contact number is +1 716-656-1530
This service is listed under Gym .
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joanne domske
4 years ago
Good gym but colors are more for males. The classes by the Wendy's and Mikaela are great. Super workout. All kinds of machines to work on also.
Da Ali G
4 years ago
Changed their policy right after we signed up at the beginning of the year. Can no longer bring guests (husband/wife) except on Thursdays, Fridays, and Sundays. If that’s something you were interested in doing don’t go here.
Scott Minunni
4 years ago
Clean, fully functioning equipment! Plenty of stations to get your workout done in a timely fashion and clean locker rooms! Staff is always friendly and attentive! Enjoy working out here 6 day a week!
Sean Michael
4 years ago
Been a long-term member and have used multiple Catalyst locations as I've moved around WNY. I used to be a big fan but they've started to get too corporate and too big for their britches (no pun intended).They oversold cheap memberships and decided that instead of raising the price on the cheap membership they would penalize people who pay more for unlimited guest passes and only allow guests on Thursdays, Fridays and Sundays.That clearly wasn't the issue since I'm here on a Monday at 9pm and I'm still waiting for machines.I wish they would remember who their long-term members are that made them successful and pay for their radio commercials.The only reason I still go here is because I live really close to it.
Trish
4 years ago
The gym is outdated and many machines have "out of order" signs on them, not for a week but for months! Padding missing from some of the weight machines, also for months. Crowded and waiting for machines at peak hours and weekends. Been a member for years and have been paying a $49 annual fee. Found out most others that now sign up pay only $39. A couple of months ago I spoke to someone to reduce that fee and they agreed to. Now that my annual fee is due, Nick told me he doesn't see that change on my account and they will be deducting the $49. When asked about cancelling my. Membership Nick also told me that in order not to be charged the annual fee, I would have had to cancel a month prior to my renewal date. For $100 more a year, the other gyms in the area are a better option... You get what you pay for.
Jonathan Isham
4 years ago
Good machines as well as nice and courteous staff but appalling shower cleanliness. Mold and mildew all over the mens shower. Brought this up to the staff and was told that they've voiced the same concerns to management with no response. Was told not to get my hopes up about anything changing. Been coming here for years and for the past few months it's been the same dirty locker room.
Jon Manner
4 years ago
I don't understand all the bad reviews about being over crowded, broken machines, and bad staff. What do you expect for $10 a month? I have no issues with this gym. When I signed up, I knew it was going to be overcrowded and lacking the best customer service. You get what you pay for. I actually think they should charge more for what they offer.
SMC
5 years ago
Only reason I'm not giving 1 star is because of the Kids Club. If it wasn't for the girls there, I would be a member at LA FITNESS. The gym is horribly managed and it just has been getting worse and worse throughout the years. I'm most likely not going to renew my membership and thinking about spending a little extra money and join a gym where people know what they're doing!
Noelle Ciccone
5 years ago
I love this gym. So many pieces of equipment to choose from and you can tell the take pride in their facility. I know gyms are usually dirty but this one is probably the cleanest I have ever seen.
Elizabeth Johnson
5 years ago
The staff here has gone downhill quickly!! I have been a member for years but recently had to endure constant staff creepers. In my work I deal with men (of varying manners) all day, but this was out of hand! When I complained to management about a couple specific staff members it only got worse. I felt so uncomfortable. Ladies unless you like being creeped on the whole time you're trying to workout go to another gym. I am now at an all women's gym and feel so much better about working out.