Orangetheory Fitness

Mehreen Khan, we really appreciate your positive review!

Heather Gasiecki, thank you for the high star rating!

I have been an unlimited member of Orange Theory for several months now. I usually do not go to this studio but there was a waitlist at my home studio so I decided to come here. It was snowing and the roads were extremely icy. I called the studio to let them know I would be 5 minutes late and the manager was extremely nasty. She said that if I wasn’t there exactly 5 min after the start of the class I would not be allowed in. I never heard of this before and have gone to several classes at other studios where members have strolled in even 10 minutes late without a problem. When I arrived at the studio, 5 minutes late, she refused to let me in. She claimed that it had been 6 minutes since the start of the class. The way she handled the situation was extremely unprofessional and I have never experienced such poor treatment in my life. I pay $160 a month to attend these classes and I should have been allowed in. I drove 30 minutes to attend this class in a snow storm and was literally kicked out. The manager should be ashamed of herself for her horrible customer service. This experience was extremely upsetting to me considering how much I love the Orange Theory workouts.

Somewhat different than what I'm used to. Also, the coaches are so good at keeping things moving, keeping you motivated, and helping you make the workout good for you. Mel and Jorian are super welcoming and everything is going well.Thanks!

This place is legit. They provide fast and efficient work outs and I just appreciate them all so much.Thank you for taking care of me.( oh and thanks for helping me burn off those weekend doughnuts)

Fun class and great instructor

I went to go to class for my first time here at this location and wanted to give a class a try. They said because I had come less than 30 minutes before class (I was there 20 mins before and knew how to use equipment) that I would have to reschedule. I couldn't make it earlier for family reasons and for snow and even explained to them why. They refused. I'm not coming back here again. Asking to show up that early and then get turned away when I finally drive to the location is crazy.

This was a nice studio - but it's absolutely ridiculous that the first class free only applies to local residents. I came while visiting a friend and after a confusing sign-up process, the manager called to ask where I lived and prefaced it with "having a few questions first" when that was, in fact, the only question she asked me. As a former barre studio manager I find this really bad form, as if they were hiding the reason for calling to talk to me before coming in. If the first class is only free for locals, that should be reflected in their advertising. The class was average and had way too much shifting/waiting around. The heart monitor feature is cool. Will definitely not be back.

I don't work out

Hi Sofia! Thanks for the five stars! Join us for another class soon!