Orangetheory Fitness

Great classes and amazing coaches!! So motivating

I love the workout and that it’s varied each day, and well rounded over the course of time. The coaches, staff and members are the greatest part of Orangetheory. Everyone is friendly, welcoming and encouraging.

The Manager at this location is unreasonable, unforthcoming, and just provided literally non-existent service when I dropped in for a class over the holidays. She charged my credit card for a session without telling me while I was visiting from VA. When I called to resolve this, she informed me of some policy [that is NO WHERE in my membership agreement] that you can't transfer sessions from one month to use at another studio. Which is funny because I have 6 studios equi-distant to my house in the DC area not part of the same ownership tag that I do this in regularly.I booked the session over the phone with someone else, was not stopped while checking in, and was told that she authorized the charge the following day, I was never told that there would be an additional charge. Instead of admitting to their fault of not stopping me, or at least calling me, on the 3 separate occasions they had the opportunity to, they put their end of month numbers as a higher priority than providing any actual customer service.Maybe they are allowed to make up their own policies??? If this is the case, the manager should have at least informed me of the policy, and informed me in advance that I would be charged.I worked in fitness for 7 years, executing these agreements. I know when people are being shady and/or just plain lazy.

Down almost 15% body fat thanks to nicole. Changed it all to muscle. Every workout is different and challenging. Small groups make you accountable for your workout. No going through the motions here!

I have been going to orange theory now for a couple of months and all I have is positive words for it. It's a great workout tailored for everyone and anyone who is trying to get moving, regardless of their fitness level. All instructors will push you hard, and while all of them are great they have a few instructors who are AMAZING! Adding an extra shower and a class somewhere between 12 and 4 would make it absolutely perfect.

Best workout in WNY!

Great motivational place to workout.

Everything is figured out for you so your not wondering around lost, not knowing what to do. The coaches are very helpful and motivating.

Amazing coaches, energy and music. Love OTF!