Planet Fitness

Unless you only do cardio and nothing else, this is easily the worst gym in the entire state. Very few weightlifting machines, no barbells, always packed. Filled with people that just sit on machines and look at their phone for a half hour, I really hate this gym from the bottom of my heart.

The TV monitors were not working. After I reported the issue to the Customer Service Desk, the Assistant Manager, Osama Adam rebooted the Direct TV system and the monitors were back up. This really made my workout so much better. I really appreciate his immediate attention and solution to this issue! Thank you!

Very clean gym!!! Staff are very professional and attentive

I really like working out in this place. The problem is that they take too long to fix the equipment.

The gym is not opening on time. Rowing machines seat needs to be fixed. I told about issue several times to the front desk, but nothing changed.

Shout out to Porter Square Planet Fitness employee Joel and (Pretty Young Lady)->Kay. They try to cancel my membership because I'm planning to go over seas for month and half but, they told me that I need too speak with the Manager for to cancel the membership and that's not a problem at all. 5 Minutes later Kay called me saying my account is already canceled but, I stated that I am still getting charged, So Kay <-So sweet, and to me that she will notify her manager about it. They were very helpful, I felt like they cared about me. (I feel like Kay didnt want me to cancel because she dont want a great customer to leave) So I'm thinking not to cancel my membership. I will call them later on & let them know. Thank you Joel and Kay. They should get a raise or a award. 😀

Convenient location, to be sure, but I don't know how many times I have found all of the soap dispensers in the men's locker room empty, which is especially disheartening in a world with Covid and monkey pox. I have mentioned this to the front desk staff and sent emails but it is always the same. There is never a "real" manager onsite (just "regular" staff) so I doubt my concerns have been passed on. Also, I am one of those dinosaurs who enjoys watching TV during cardio, yet the television signal has been non-existent for going on 3 months now. This could be a perfectly fine gym except for these issues and the fact that the front desk staff seems to completely not care about anything brought to their attention and there is never a manager to speak with, either in person or by phone.EDIT AS OF 4/17/23: I don't know if this franchise has changed owners or what, but that have really turned things around here. Gym s always clean, soap always available and a front desk staff that is friendly and attentive and always busy doing something to help the club! I have changed my original rating of 2 stars to 4 stars!

Friendly staff, plenty of equipment available to get in a good workout.

When is this gym scheduled for renovation? I was considering signing up and joining but after reading the reviews it appears this gym is dirty and the staff unprofessional.

Could use a little more open space for free workouts, but the facilities are clean and the machines are in great condition!