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Planet Fitness in Southport Business Center, National City, CA, offers a friendly and supportive gym environment. The spacious two-story facility features a variety of equipment, including cardio machines, strength training machines, and free weights. Staff members are frequently praised for their helpfulness and friendliness. The gym’s cleanliness and the availability of amenities like massage chairs add to the appeal.

However, some users have reported issues like crowdedness during peak hours, equipment availability, and cleanliness in the showers. Additionally, some members have faced challenges with membership cancellation and experienced inconsistency in customer service.

Pros:

  • Friendly and professional staff
  • Wide variety of equipment
  • Clean facilities
  • Spacious with two floors
  • Hydro massage chairs available
  • Free personal training sessions
  • Good parking availability
  • Convenient location with nearby eateries
  • Affordable membership plans
  • No-judgment policy with a supportive community

Cons:

  • Crowded during peak hours
  • Inconsistent customer service
  • Issues with cleanliness in showers

Location / Contact

Rating Stats

4.3

out of 5.0

21 reviews
5.0
10 reviews
4.0
7 reviews
3.0
19 reviews
2.0
53 reviews
1.0

Reviews (110)

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planet fitness is clean, they have the equipment that I need, and, they are...Friendly.At the front Desk. Honestly, a cool gym to workout at.They even have over 15 TV's,massage,clean bathrooms, pop music, and,tables to sit At.

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It's a pretty safe gym, every time I get there to use equipment it's always available. However today I did see someone sleeping inside of the gym and not sure if they were taking a rest break or if they actually moved in. However it goes the gym is a nice place to be at.

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Okay so let me rant about this beautiful gym.To begin, BEST PLACE TO WORK OUT! this is my first and now only gym I'll ever go to because the general feel is just great, like even the community inside is great. No one bothers you and normally in a gym you would feel like your being starred down and been disappointing to others if you dont do something correctly. But here, no one cares, THATS THE BEST THING YET! I've always been scared to go to the gym because I thought the community or employees would be disgusted, but here, it's not like that, its chill, music is great, and no one cares if you do it wrong and no one will push you. Its everyone for themselves and I love it! Another thing, the equipment IS GREAT TOO! like their today I went to try weights. It's amazing because it's really safe. You wont get your hands all chopped off if you let go and it is supported incase you are struggling placing it back in the hanger. All the equipment are (I cant stop saying this) safe and really help you grow in speed and strength! I just want to say thank you so much, I've become more motivated to come here!

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I love working out here. It's spacious, especially with the second level upstairs. Lots of equipment, and pretty much never packed to the rafters. If I could offer an opinion though, I would recommend they fix the drinking water system. I don't like that the water fountains and that bottle filler thing attached to them only dispense warm water. Other than that, it's an awesome place and I enjoy being a member!

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Nice. A little small but not many people. Was clean and the massage chairs were fresh. I like that. Staff seemed friendly.It's in the back of the parking lot. I like that too. It's not all up in a super busy shopping center. There are some good places to eat near by. Plenty of parking.Cool experience. Happy to come back soon.

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One staff memebers didn't want to give me the service in Spanish even though she speaked the language. She was rude, and didn't help me on in renewing my son's subscription, he's 17 years old, she saw that we where in the system she made us do extra steps that were unnecessary that didn't happen last time.

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Not my usual PF. Equipment is distibuted differently so I couldn't get into my workout. This being a no judgement zone the members think it's ok to tie up a one of a kind machine while they sit there and play with their cell phones. Gym etiquette, and even common courtesy, is completely lost on this bunch.

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The front desk is not very helpful, the spa equipment is broken half of the time. I tried to move location to avoid the hidden charges of "franchise fees" I have to write a letter to cancel at my previous location. Im going to switch to Chuze Ive been disappointed with them from day one should have cancelled a year ago then give them anymore of my business or money.

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Cancelled membership, Edson explained that refund was not being done "at the moment" for monthly charges, manager barged in Micia and explained the same thing he did, she seemed irritated. I asked her to explain the charges and she robotically did twice. Picked up the phone to put a guest on hold while "helping" us and wanted to rush things. Never explained we could freeze the membership. Canceled the membership and then said we were done as she picked up the phone. She might need to be trained again, as she does not suit the manager position. Our questions weren't answered clearly, she was plain rude, gave us a phone number to call for further assistance but mentioned they wouldn't help us, ended up being a pre-recorded message. Came back in and edson helped me more in 30 seconds than she did in 10 min of giving us attitude for wanting to cancel and get a refund. UPDATE:GIVING YOU FEEDBACK DOESNT HELP ME, NOTHING WAS MADE UP FOR MICIAS TERRIBLE CUSTOMER SERVICE.

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Dirty! I am from out of town and have visited many other planet fitnesses and this one has a great layout, friendly staff, but the locker room was so disgusting. Trash everywhere, no toilet paper in the actual tp roll holders, just sitting on top of it or empty completely. Trash cans look like they haven’t been emptied in a week.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 110 reviews.

The address is: 2530 Southport Way A, National City, CA 91950, United States .

The contact number is +1 619-434-8400

This service is listed under Gym .

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