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Planet Fitness in Southport Business Center, National City, CA, offers a friendly and supportive gym environment. The spacious two-story facility features a variety of equipment, including cardio machines, strength training machines, and free weights. Staff members are frequently praised for their helpfulness and friendliness. The gym’s cleanliness and the availability of amenities like massage chairs add to the appeal.

However, some users have reported issues like crowdedness during peak hours, equipment availability, and cleanliness in the showers. Additionally, some members have faced challenges with membership cancellation and experienced inconsistency in customer service.

Pros:

  • Friendly and professional staff
  • Wide variety of equipment
  • Clean facilities
  • Spacious with two floors
  • Hydro massage chairs available
  • Free personal training sessions
  • Good parking availability
  • Convenient location with nearby eateries
  • Affordable membership plans
  • No-judgment policy with a supportive community

Cons:

  • Crowded during peak hours
  • Inconsistent customer service
  • Issues with cleanliness in showers

Location / Contact

Rating Stats

4.3

out of 5.0

21 reviews
5.0
10 reviews
4.0
7 reviews
3.0
19 reviews
2.0
53 reviews
1.0

Reviews (110)

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The place is clean and does not smell musty. The equipment is well maintained and I don't think I saw any broken down machines like I've seen a handfull at other gyms. The staff is also very friendly and accomodating!!Edit: I did feel the need to edit my review bc when I joined, I joined with the promise of a trainer in hand. I inquired before joining and they said they'd be getting one in a month or two. Almost a year later and constantly asking, I even emailed corporate but they told me it was a matter to deal with my specific location. That's first issue. Second issue is the two rooms that say they are reserved for those specific exercises are constantly being swarmed by people that just go and sit down. If I'm in the middle of a circuit, I've seen people just come up to the machine do a set, take pictures on their phones and just sit and chitchat. I've had to constantly ask people to respectfully allow me to continue with my exercise.

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Gym is fine, but there are no regular squat bars and bench equipment (only the regular rowing machines). The gym has a limit to the amount of people allowed in and the last time I waited was over 45 minutes. Unfortunately, I am looking to not getting the annual pass.

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Terrible customer service.... i was just trying to shower without upgrading to black card because I only visit planet fitness once or twice a month to shower. I hadn’t been in months. A lady at this location refused to let me shower even though I had no idea I need a black membership as I have showered at many locations before without issue. I understand that it’s against policy, but if someone doesn’t have $5 for a shower then let them shower. A kind guest tried to take me in as HIS GUEST and they wouldn’t let me shower because I’m already a member. I left feeling embarrassed and now still with out a shower. What corporate jerks.

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Friendly staff. Clean and well maintained.Showers are kind of iffy. Cold if many are in use but hot when it was just me and the stall next to me. Then, was way hot for both of us. Shower *Room* floor is very, very slippery outside of the shower.

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I used to be a staff member at planet fitness and we would let gym members work out till the final minute of close time, yes we would give warnings to let them know to get there final set in but here at this planet they let people know that they are closed at the 2050 and rush everyone out. Literally male staff member went and walked around to let members know that they are closed and even went into the locker room and stood out of the locker room and waited. As a club member now I hope that maybe closing procedures will change at this one in the future. I was defiantly able to close a gym within 15 mins after closing time. As far as everything else gym was clean but would defiantly recommend a secret shopper to sign up and see how closing procedures are done.

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Never had a problem until i cancelled my membership and two months later they charged my account again i called and they said that i never cancel my membership. Witch i did two 2 months ago in June. And in September they take out a payment? What!! But cant called them cause they are very rude. And will mot help you. Never again that for sure.

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I love this gym. The ONLY thing I do not like is the tile on the floors in the bathrooms. After taking a shower, those slate tiles are VERY SLIPPERY!! The first time I used the shower, I almost slipped and fell. This is VERY DANGEROUS, so everyone please be careful. Otherwise, this gym is AWESOME!!

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Cool gym with a very friendly staff. There are plenty of machines and you will get a great workout once you get there! I'd only ask that they maybe run the fans a little bit faster, especially when it's getting crowded. Also, the men's bathroom is not usually in good shape as far as cleanliness goes.

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Love the concept. Mini-spa meets tanning salon meets gym. Modern, clean, accommodating, not so “bro” as other gyms. Kinda swank too!

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Planet Fitness clean, TV screens everywhere, the interior is the color Purple. Teens can work out for free, non judgemental so if your over weight you won't feel self conscious. Exercise machines are in excellent condition, They have an app you can download to your phone, So go workout at PF, Also, the membership was only one dollar, You pay 20 dollars a month and you can bring a friend.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 110 reviews.

The address is: 2530 Southport Way A, National City, CA 91950, United States .

The contact number is +1 619-434-8400

This service is listed under Gym .

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