XSport Fitness in Crestwood, IL, offers 24/7 access to its facilities, making it convenient for members with various schedules. This fitness center features a wide range of equipment, group fitness classes, and amenities like childcare and personal training. It has received praise for some friendly staff members and dedicated trainers, especially in group classes and childcare services.
However, members have frequently raised concerns regarding the cleanliness and maintenance of the gym’s facilities. Issues with broken equipment, unsanitary conditions, and repetitive sales pitches have been highlighted. Additionally, customer service, specifically in transparency and handling of fees, often falls short of expectations.
Pros:
- Open 24/7, suiting all schedules
- Wide range of equipment
- Group fitness classes available
- Amenity: Childcare service
- Helpful and dedicated trainers
- Some friendly and engaging staff
- Personal training available
- Good workout atmosphere
- Not usually crowded in late mornings
- Affordable membership rates
Cons:
- Frequent maintenance issues
- Unsanitary conditions reported
- Aggressive membership sales tactics
Location / Contact
- Address: 13343 S Cicero Ave, Crestwood, IL 60445, United States
- Phone:+1 708-824-0800
- Website:xsportfitness.com
Rating Stats
Reviews (100)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 100 reviews.
The address is: 13343 S Cicero Ave, Crestwood, IL 60445, United States .
The contact number is +1 708-824-0800
This service is listed under Fitness Center .
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Jada Nettle
1 year ago
Ive had to edit my view from four years ago. The quality of the trainers is unparalleled. The cleanliness or lack there of is becoming problematic
Saleh Zayed
1 year ago
been going to xsport for years, today was my last day. First, they get rid of towels a few years back, then ongoing smell each one I went to. Few weeks back there wasn’t any paper towels in the locker rooms or on gym floor to dry my hands after washing hands. All staff said cleaning crew isn’t here for another hour! That was about as unsanitary as it gets! Also all these fees they want to charge for upgrade, downgrade, cancellation. Staff isnt that bad, just can’t do anything for you but refer everything to corporate seems like other than trainers you don’t need them. Ive had enough it was a great gym at first but decline is too far gone for me. Hope you guys do and be better.
Elle Villanueva
1 year ago
Lazy staff. Filthy stinky bathroom. UNCLEAN. DISORGANIZED. These pictures were taken inside the Spa, The Fitness pod.
Julia Cabrera
1 year ago
Worst gym I have ever been too. I was in the hospital and they wouldn't cancel my membership. Not woman friendly gym at All!
Jamie Riley
1 year ago
I love all of the amazing staff, and my personal trainer Jayla is awesome, even though I’m not always the most awesome client! I love all of the amenities, and the fact that there locations all over so no matter where I’m at, I can always grab a quick workout!
Tatiana Chavez
1 year ago
I hadn’t been at the gym for a month. The stench was there when I was going but I just went today and wow, it was horrible smell. Got worse. If they don’t fix that, they’ll lose a lot of people. I’m already looking for a different location if not I’ll just change gym. I couldn’t work out today due to that smell I felt sick 😷 …
Lisa Ivy
1 year ago
It was very convenient.. but the smell in that place is disgusting.. group exercise classes are not organized.. it’s not a clean place to workout that’s why I canceled my membership
Alfredo Aguilera
1 year ago
Awesome gym they have a variety of weights to choose from more than L.A.Fitness
JR
1 year ago
Place is always clean and efficient. Machines are usually in working order. At times they tend to open late on weekends.
Samantha Smith
1 year ago
Staff seemed like they didn't want to be bothered with my questions. Made me not want to pursue the reason I visited which was to get a membership. I left.